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What Is Textline?

Textline is a business texting software designed to help enterprises streamline and scale communication via SMS. Whether you’re a support team fielding customer inquiries, a sales department nurturing leads, or an internal communications group coordinating tasks, Textline provides a trusted platform built for collaboration and security.

At its core, Textline transforms SMS into a two-way communication channel that feels personal and conversational. Instead of holding customers on the line or waiting hours for an email reply, you can respond in real time—keeping interactions efficient, friendly, and on your customers’ preferred channel. Behind the scenes, Textline’s robust compliance and security measures ensure your data remains protected, whether you’re in healthcare, finance, or retail.

Features

Textline comes packed with powerful SMS features that businesses need to scale communication, boost productivity, and deliver outstanding service. Below are the key capabilities that set Textline apart:

Mass Texting

Broadcast customized text messages to large groups of contacts in just a few clicks. Mass texting lets you:

• Send promotions, alerts, or announcements to thousands of recipients simultaneously.
• Use merge tags to personalize each message with a recipient’s name, appointment time, or order number.
• Schedule broadcasts in advance and set up approval workflows for compliance.

Unified Inbox

Manage all incoming and outgoing SMS conversations from a single, user-friendly inbox. With the unified inbox, your team can:

• See every message thread in one place—no more switching between devices or platforms.
• Assign conversations to specific team members or departments.
• Tag and filter threads by status, priority, or custom labels for streamlined workflow.

Two-Way Texting

Engage in real-time chat with customers one-on-one. Two-way texting makes it easy to:

• Handle support requests, schedule appointments, and answer product questions instantly.
• Maintain conversation history and context for each customer interaction.
• Use read receipts and typing indicators to gauge engagement.

SMS Surveys

Collect feedback directly via text message using built-in survey tools. SMS surveys empower you to:

• Run quick CSAT or NPS polls after a support interaction.
• Create custom survey flows to dig deeper into customer sentiment.
• Automate survey invites based on triggers like ticket closure or purchase completion.

Group Texting

Send and receive messages with multiple contacts in a single thread. Group texting allows your team to:

• Coordinate scheduling with small teams, event attendees, or project groups.
• Maintain transparent communication among stakeholders.
• Keep everyone up to date in a single, collaborative conversation.

Text Templates

Save time by creating reusable message templates—known as Shortcuts. With text templates, you can:

• Standardize responses for common queries and reduce typing errors.
• Embed variables like customer name, order ID, or appointment date.
• Organize frequently used messages into folders for quick access.

Automations

Automate repetitive tasks and workflows with powerful rules and triggers. Automations let you:

• Send predefined auto-replies when you’re offline or out of office.
• Trigger follow-up messages after a set time if there’s no response.
• Route messages to the correct department based on keywords or tags.

Metrics

Track performance with built-in analytics to monitor team productivity and campaign ROI. Textline’s metrics features include:

• Dashboards showing response time, message volume, and team workload.
• Campaign reports with open rates, click-through rates, and delivery statistics.
• User-level analytics to identify top performers and training opportunities.

Integrations

Connect Textline with your favorite tools for seamless data flow. Popular integrations include CRM, help-desk, and marketing automation platforms. Benefits include:

• Automatic contact syncing to keep your address books up to date.
• Logging SMS interactions as activities in your CRM for full context.
• Triggering workflows in other apps based on customer replies or survey results.

Pricing

Textline offers flexible plans designed to fit teams of all sizes. Whether you’re a small business or a global enterprise, you can choose an annual subscription that saves you money—and right now you can Get 20% OFF on Textline annual plans Today.

• Starter Plan – Ideal for solos and small teams:
• Price: $49/user/month when billed monthly; equivalent to $588/user/year
• Includes a single shared phone number, unified inbox, two-way texting, and basic reporting
• Perfect for entrepreneurs, freelancers, and boutique shops
• Professional Plan – Great for growing teams:
• Price: $79/user/month when billed monthly; equivalent to $948/user/year
• Everything in Starter, plus mass texting, groups, and SMS surveys
• Advanced automations, user roles, and priority support
• Enterprise Plan – Built for large operations:
• Custom pricing based on volume and feature requirements
• Advanced security (HIPAA, SOC-2), dedicated account manager, and SLA
• Custom integrations, white-label options, and onboarding services

Benefits to the User (Value for Money)

Investing in Textline delivers measurable returns. Here’s why it’s worth every penny:

• Increased response rates – SMS open rates exceed 98 %, ensuring your messages get seen fast and drive timely action.
• Time savings – Automations and templates reduce manual effort, freeing your team to focus on high-value tasks.
• Improved customer satisfaction – Quick, conversational support leads to higher CSAT and loyalty.
• Scalable communication – Handle thousands of conversations seamlessly without losing personalization.
• Regulatory compliance – Stay worry-free with built-in safeguards for TCPA, HIPAA, and SOC-2 standards.
• Team collaboration – Shared inbox and assignment features eliminate confusion and overlapping responses.
• Actionable insights – Robust analytics highlight bottlenecks and reveal growth opportunities.
• Seamless integration – Connect to your existing CRM and help-desk tools for a cohesive tech stack.

Customer Support

Textline’s support team is renowned for being responsive and helpful. Whether you have a simple question or need assistance with advanced configurations, you can reach out via email, live chat, or phone. Their comprehensive knowledge base ensures you’ll find quick answers to common queries at any hour.

For more complex requirements, Textline offers priority support and onboarding services on higher-tier plans. You’ll work with a dedicated account manager who understands your workflow and helps you maximize the platform’s potential. Expect prompt follow-ups, detailed troubleshooting, and regular check-ins to keep your operations running smoothly.

External Reviews and Ratings

On G2, Textline holds an average rating of 4.6 out of 5 stars, praised for its intuitive interface and reliability. Users frequently highlight the unified inbox and compliance features as standout elements. Capterra reviews mirror this sentiment, with small businesses appreciating the excellent customer service and scalable pricing structure.

Some critics mention occasional delays in message delivery during peak times and a learning curve for advanced automations. However, Textline’s team has actively addressed these issues by optimizing server capacity and rolling out updated tutorials in their resource library. Recent platform updates also improved performance and user guidance based on community feedback.

Educational Resources and Community

Textline provides a wealth of educational materials to ensure you get the most out of the platform. Their official blog publishes case studies, best-practice guides, and industry insights on business texting. Video tutorials on the Textline YouTube channel walk you through setup, feature usage, and advanced tips.

In addition to official documentation, there’s an active user community with a public forum where members share workflows, templates, and integration hacks. Webinars and live Q&A sessions allow you to ask questions directly to product experts. Whether you’re a novice or a seasoned pro, these resources help you continuously optimize your texting strategy.

Conclusion

In summary, Textline is the premier business texting solution for teams looking to personalize customer outreach, collaborate seamlessly, and maintain the highest standards of security. With features like mass texting, two-way chat, robust automations, and detailed analytics, it covers every angle of SMS communication. And right now, you can Get 20% OFF on Textline annual plans Today, making this the perfect time to upgrade your messaging workflow.

Don’t miss your chance to boost engagement, save time, and streamline collaboration—all while enjoying an exclusive discount. Click the link and start your free 14-day trial now, then secure your 20 % savings before this offer expires: Try Textline Free for 14 days Today.