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In the next few minutes, I’ll walk you through everything Capacity has to offer, from core features to pricing tiers, and show you exactly how you can Get up to 20% OFF Capacity Today. Stick around to see how this platform can transform your support operations and save you serious money along the way.

What Is Capacity?

Capacity is an AI-powered support automation platform designed to streamline customer and employee support by unifying knowledge, automating repetitive tasks, and integrating seamlessly with your existing tools. Whether you’re managing a small help desk or running enterprise-level operations, Capacity connects your entire tech stack—from CRMs to collaboration tools—so your team can deliver consistent, fast, and accurate support across every channel.

Features

Capacity stands out thanks to a comprehensive suite of intelligent features. Here’s a closer look at what powers this platform:

AI Support Automation

At its heart, Capacity uses advanced AI to automate routine support tasks and free your team from repetitive inquiries.

• Instant Responses: AI instantly answers common customer questions across chat, email, SMS, and more.
• Workflow Orchestration: Trigger follow-ups, escalation actions, and notifications without manual intervention.
• Resolution Time Reduction: By automating 90% of routine inquiries, teams focus on high-priority issues.

Unified Knowledge Base

Forget siloed information—Capacity brings all your documentation, FAQs, and data sources into one searchable system.

• Central Repository: Consolidate articles, policy documents, and internal wikis in a single hub.
• Smart Search: Natural-language queries surface relevant answers in seconds.
• Auto-Updating Content: The AI flags outdated articles and suggests updates to keep knowledge fresh.

Integrations & Connectors

With over 250 pre-built integrations, Capacity fits wherever your team works.

• CRM Sync: Connect Salesforce, HubSpot, or Zendesk to maintain accurate customer records.
• Collaboration Tools: Sync with Slack, Microsoft Teams, and Asana to streamline communication.
• Flexible APIs: Build custom integrations or pull data from proprietary systems.

Intelligent Virtual Agents

Deploy conversational bots that handle inquiries on any channel, from your website’s chat widget to voice calls.

– Multi-Channel Reach: Serve customers on web chat, email, SMS, social media, and IVR without separate tools.
– Context-Aware: The agents understand follow-up questions and maintain conversation history.
– 24/7 Availability: Offer consistent support even outside business hours.

Agent Assist & Live Support

Even live agents get a boost—Capacity delivers real-time coaching and knowledge suggestions right in their workflow.

• Instant Answer Prompts: As soon as a ticket or chat arrives, AI proposes relevant solutions.
• Live Coaching: Step-by-step recommendations guide agents through complex escalations.
• Performance Insights: Analytics show which suggestions are most effective, helping refine AI models.

Campaigns & Workflows

Create no-code automations that keep customers engaged and prevent issues from falling through the cracks.

• Trigger-Based Actions: Send surveys, reminders, or alerts based on ticket status changes.
• Drip Sequences: Automate onboarding emails or follow-ups after a support interaction.
• Escalation Paths: Ensure high-priority tickets escalate to the right team member or manager.

Conversational AI

Deliver natural, on-brand conversations that feel human—without the manual load.

• Intent Recognition: AI distinguishes customer needs, routing them to the right responses or agents.
• Adaptive Dialogues: Conversations evolve based on user input, reducing dead ends.
• Brand Voice Consistency: Templates and tone settings keep messages aligned with your company’s style.

Analytics & Insights

Measure every interaction to optimize performance and spot trends before they become issues.

• Ticket Volume Dashboards: See which channels or topics spike over time.
• Agent Efficiency Metrics: Track resolution times, suggestion acceptance rates, and customer ratings.
• Knowledge Gaps: Identify unanswered questions and train the AI on missing topics.

Security & Compliance

Protect sensitive data with enterprise-grade controls and proactive monitoring.

• Full Encryption: Data at rest and in transit remains encrypted to industry standards.
• Role-Based Access: Granular permissions ensure only authorized users see confidential info.
• Certifications & Audits: SOC 2, ISO 27001 compliance, and continuous vulnerability scanning.

Support & Implementation

Even the best tools falter without expert setup—Capacity’s in-house team ensures you hit the ground running.

• Onboarding Workshops: Hands-on training sessions to get your team comfortable fast.
• Dedicated Success Manager: A single point of contact to track progress and resolve issues.
• Ongoing Optimization: Regular check-ins to refine workflows and AI performance.

Pricing

Capacity offers flexible plans to match different team sizes and support needs. Here’s a breakdown:

Starter Plan

• Who It Suits: Small teams or early-stage startups testing AI support.
• Price: Free (up to 5 users, limited features).
• Includes:
  • Basic AI response automation.
  • 50 knowledge articles.
  • Standard email support.

Professional Plan

• Who It Suits: Growing teams needing multi-channel chat and analytics.
• Price: $49 per user/month (billed annually).
• Includes:
  • All Starter features.
  • Unlimited knowledge base.
  • Live chat, SMS, and social messaging support.
  • Basic workflow automations.

Business Plan

• Who It Suits: Mid-size companies focused on deeper AI integrations.
• Price: $99 per user/month (billed annually).
• Includes:
  • All Professional features.
  • Advanced conversational AI and sentiment analysis.
  • Customizable campaign builder.
  • Premium phone & chat support.

Enterprise Plan

• Who It Suits: Large organizations requiring custom SLAs and security.
• Price: Custom quotes (volume discounts available).
• Includes:
  • All Business features.
  • Dedicated account manager.
  • Custom integrations and white-glove onboarding.
  • 24/7 priority support and quarterly business reviews.

Benefits to the User (Value for Money)

Investing in Capacity pays dividends through increased efficiency and cost control:

• Reduced Support Costs: Automating up to 90% of routine inquiries slashes operational expenses by minimizing manual ticket handling.
• Faster Resolution Times: With AI suggesting answers instantly, average resolution times drop significantly, boosting customer satisfaction.
• Scalable Growth: As your volume grows, the platform scales seamlessly—no extra hiring needed for peak seasons.
• Centralized Knowledge: A single source of truth for all support materials prevents duplication and ensures consistent messaging.
• Improved Agent Morale: By offloading repetitive tasks, agents focus on meaningful interactions, reducing burnout and turnover.
• Actionable Insights: Analytics highlight process bottlenecks and training needs, allowing continuous refinement of your support strategy.

Customer Support

I’ve been through countless software implementations, and a responsive support team makes all the difference. Capacity’s in-house support operates around the clock with email, live chat, and phone channels. During my trial, I reached out via live chat and received a clear, actionable response in under five minutes—testament to their commitment to swift assistance.

For more complex setups, Capacity assigns a dedicated success manager who guides you through onboarding, custom integrations, and best practices. Whether via scheduled video calls or direct email, you’ll have a single point of contact invested in your success, plus access to extensive documentation and community forums whenever you need extra guidance.

External Reviews and Ratings

Capacity consistently earns high marks on review platforms:

• G2: 4.7/5 based on 250+ reviews, praised for intuitive AI and seamless integrations.
• Capterra: 4.6/5 with users highlighting reduced ticket loads and improved SLA compliance.
• TrustRadius: 8.9/10, lauded for robust analytics and responsive customer success teams.

No product is without critics. Some users note a learning curve when configuring advanced workflows, but Capacity’s onboarding team and evolving product tutorials address these concerns head-on. Recent platform updates have introduced drag-and-drop workflow builders and pre-configured templates to simplify setup, showing that the team listens and iterates based on feedback.

Educational Resources and Community

Learning to harness AI effectively can be daunting, but Capacity backs you up with a wealth of resources:

• Official Blog: Regular posts cover best practices, product updates, and case studies.
• Video Tutorials: Step-by-step guides on YouTube demonstrate everything from basic setup to advanced AI training.
• Comprehensive Documentation: In-depth articles walk you through every feature, with screenshots and troubleshooting tips.
• User Forums: Connect with other Capacity customers to share workflows, scripts, and integration tricks.
• Community Webinars: Live Q&A sessions with product experts and guest speakers from industry-leading brands.

Conclusion

In summary, Capacity delivers an all-in-one AI support automation platform that unifies knowledge, automates repetitive tasks, and integrates with over 250 tools—all backed by enterprise-grade security and dedicated customer success. If you’re ready to elevate your support operations, seize this opportunity to Capacity and lock in your savings now.

Get up to 20% OFF Capacity Today—click the link above and discover how easily you can transform support efficiency, reduce costs, and delight both customers and agents.