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What Is Textline?

Textline is a robust business texting software designed to streamline and scale SMS communication for modern enterprises. Built to support internal collaboration, customer support, and outbound sales, Textline brings the immediacy of text messaging into a secure, multi-user platform. Whether you need to keep your team in sync or engage customers on their preferred channel, Textline allows you to hold private and group conversations at scale without sacrificing personalization.

Features

Textline comes loaded with tailored features aimed at bolstering productivity and enhancing engagement. Below is an in-depth look at each capability and practical use cases to get you started.

Mass Texting

Broadcast tailored messages to hundreds or thousands of contacts in a single action, ensuring timely updates without manual effort.

• Set up a promotional flash sale campaign with a single draft.
• Segment audiences (e.g. leads, subscribers, VIP customers) and customize messages using variables.
• Monitor delivery rates and open statistics in real time.

Unified Inbox

Manage every conversation—customer inquiries, team updates, and automated alerts—in one unified space. No more juggling multiple platforms or losing track of critical threads.

• Filter by department, agent, or conversation status.
• Customize inbox views to surface priority messages first.
• Archive or pin conversations for easy reference.

Two-Way Texting

Engage in real-time, personalized chats with your customers. Two-way texting turns any SMS exchange into a dynamic support or sales channel.

• Handle multiple chats simultaneously without context-switching.
• Use variable fields to address contacts by name instantly.
• Integrate quick-reply shortcuts for faster responses.

SMS Surveys

Gather actionable feedback through built-in CSAT, NPS, or custom survey templates. Leverage SMS surveys to improve service and measure customer sentiment continuously.

• Automate survey triggers at the end of support interactions.
• Analyze aggregated feedback on a centralized dashboard.
• Fine-tune survey questions to maximize response rates.

Group Texting

Coordinate team announcements or community updates without losing context. Group texting ensures messages and replies remain within a shared thread.

• Create dedicated groups per project or initiative.
• Allow multiple participants to chime in and collaborate.
• Mute or archive groups when campaigns wrap up.

Text Templates (Shortcuts)

Save time by creating a catalog of reusable responses. Shortcuts let you insert pre-approved text blocks, emojis, or images with just a couple of keystrokes.

• Build standard responses for FAQs to maintain consistency.
• Organize shortcuts by category or team member.
• Share template libraries across your organization.

Automations

Automate repetitive workflows such as welcome messages, follow-up reminders, or drip campaigns. Time-based triggers and keyword-based routing keep your team focused on high-value tasks.

• Set up auto-reply messages outside business hours.
• Schedule campaigns weeks in advance around product launches.
• Use advanced routing to direct leads to specialized agents.

Metrics and Analytics

Track key performance indicators like response time, delivery rates, and conversation volumes. Built-in dashboards and exportable reports help you measure ROI and team efficiency.

• Visualize trends with customizable charts.
• Export data for deeper analysis in your BI tools.
• Receive alerts when critical thresholds are crossed.

Security and Compliance

Operate with confidence knowing Textline is SOC-2 certified, HIPAA-ready, and TCPA compliant. Industry-leading encryption and registration assistance safeguard both your data and reputation.

• Encrypt messages in transit and at rest.
• Benefit from step-by-step help with SMS registration.
• Maintain audit logs for compliance reviews.

Integrations

Connect Textline effortlessly with CRM, helpdesk, and collaboration tools. From Salesforce and Zendesk to Slack and HubSpot, you can automate data flows and trigger actions across platforms.

• Sync customer properties in real time.
• Create tickets or update contact records from SMS conversations.
• Use Zapier or native APIs for bespoke workflows.

Pricing

Textline offers transparent, scalable plans designed to suit teams of all sizes. Whether you’re just starting or require enterprise-grade customization, there’s a tier for your needs.

• Limited – $20/agent/month (minimum 3 agents):
  • Basic SMS features
  • One department
  • 90-day conversation history
  • Optional webchat add-on
• Standard – $30/agent/month (minimum 3 agents):
  • Everything in Limited, plus:
  • Multiple departments
  • 3-year conversation archive
  • NPS & CSAT surveys
  • Standard integrations
  • API & webhooks
  • Admin & agent roles
  • HIPAA compatibility
• Pro (Recommended) – $50/agent/month (minimum 5 agents):
  • Everything in Standard, plus:
  • Unlimited conversation history
  • Custom agent roles
  • Advanced survey capabilities
  • Salesforce integration
  • Time-based automations & routing
  • Priority support & dedicated success manager
• Enterprise – Custom pricing (unlimited agents):
  • Flexible implementation
  • Quarterly business reviews
  • Personalized account planning
  • All Pro features & beyond

Unlock this flash sale deal and Get 20% OFF on Textline annual plans Today by choosing an annual subscription—no coupon code required.

Benefits to the User (Value for Money)

Textline offers clear ROI with its combination of efficient communication, security, and collaborative features. Here’s how you gain maximum value.

• Cost-Efficient Scaling
  Annual plans come with a 20% flash sale discount, cutting subscription costs dramatically while equipping your team for growth.
• Faster Response Times
  Two-way texting and automations reduce manual follow-ups, delivering answers to customers in seconds, not hours.
• Enhanced Compliance
  SOC-2, HIPAA, and TCPA safeguards protect your organization from fines and reputational risk.
• Centralized Workflows
  A unified inbox and integrations mean your CRM, helpdesk, and chat tools work in concert—no more information silos.
• Insight-Driven Improvements
  Real-time analytics enable data-driven decisions, optimizing campaigns and support processes continuously.
• Dedicated Support
  Priority assistance for Pro and Enterprise includes a dedicated customer success manager, ensuring you extract maximum value.

Customer Support

Textline prides itself on responsive, human-centered support that’s available through multiple channels. Whether you submit a ticket, start a live chat, or pick up the phone, you’ll connect with knowledgeable representatives ready to troubleshoot issues and guide best practices.

For Pro and Enterprise customers, priority support ensures that any critical tickets receive expedited handling—often with same-day or even real-time resolution. The dedicated customer success manager assigned to larger accounts provides strategic guidance, onboarding assistance, and regular check-ins to optimize your texting workflows.

External Reviews and Ratings

On popular review sites like G2 and Capterra, Textline consistently earns high marks for usability, customer service, and feature set:

• G2 Rating: 4.7/5 based on ease of use and quality of support.
• Capterra Score: 4.8/5 with praise for team collaboration tools.
• Trustpilot: 4.5/5 citing reliability and quick setup.

Some users have noted occasional delays in message delivery during peak hours. Textline’s engineering team has addressed these concerns by optimizing server capacity and introducing failover safeguards. A handful of feedback threads mention a learning curve for advanced automations—but the extensive documentation and video tutorials help flatten that curve rapidly.

Educational Resources and Community

Textline equips users with a wealth of learning materials:

• Official Blog: Weekly articles covering SMS best practices, case studies, and product updates.
• Video Tutorials: Step-by-step walkthroughs on setting up integrations, automations, and survey logic.
• Developer Documentation: Comprehensive API guides and webhook references for custom implementations.
• User Forums: A community-driven space where admins and developers exchange tips and share best practices.
• Live Webinars: Monthly live sessions featuring product demos and Q&A with Textline experts.

Conclusion

By now, it should be clear why Textline stands out as the go-to business texting solution. From mass texting and robust analytics to enterprise-grade security, this platform empowers teams to engage customers effortlessly. The current flash sale is your chance to lock in a discounted annual rate.

Don’t let this opportunity slip by—Get 20% OFF on Textline annual plans Today and transform how your business communicates!