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What Is Capacity?

Capacity is an AI-powered support automation platform designed to unify your entire knowledge base, integrate seamlessly with existing business systems, and automate repetitive support tasks across every channel. Whether you’re answering customer queries via voice, chat, email, or social media—or empowering internal teams to find answers instantly—Capacity centralizes information and delivers fast, accurate responses. Key use-cases include:

• Customer support automation to reduce resolution times and costs
• Internal help desk automation for IT, HR, finance, and operations
• Self-service portals and intelligent chatbots for 24/7 availability
• AI-driven agent assist tools that boost productivity and quality
• Data-driven insights to continually optimize support performance

Features

Capacity’s powerful suite of features tackles every aspect of support and knowledge management. Below, we dive deep into each cornerstone capability that makes this platform a game-changer.

AI Support Automation

At its core, Capacity leverages advanced natural language processing (NLP) and machine learning to interpret user intent and deliver precise answers instantly. This means fewer manual tickets, quicker turnarounds, and happier end-users.

• Automated responses across voice, web chat, email, SMS, and social media
• 90% of routine inquiries resolved without human intervention
• Drastically reduced support volume for live agents

Unified Knowledge Base

Capacity consolidates documents, FAQs, wikis, and third-party knowledge sources into one smart repository. No more scattered files or outdated articles—everything lives in a single, searchable system.

• Real-time updates ensure accuracy and consistency
• Contextual search that understands synonyms and intent
• Role-based access control to protect sensitive information

Intelligent Virtual Agents

Launch on-brand chatbots and voice assistants that feel human. Capacity’s virtual agents learn from every interaction, adapting their responses to match your style guidelines and evolving knowledge base.

• Pre-built templates accelerate deployment
• Omni-channel coverage: website chat, in-app messenger, phone systems, and SMS
• Fallback workflows to escalate complex issues to live agents

Agent Assist & Live Support

Empower your live agents with real-time suggestions, contextual prompts, and guided workflows. Capacity acts as a silent co-pilot, surfacing relevant articles, canned responses, and next-best actions as conversations unfold.

• Live coaching tips to improve response quality
• Instant access to internal knowledge without ticket juggling
• AI-generated summaries for faster case closure

Campaigns & Workflows

Create automated follow-up sequences and trigger-based actions without writing a single line of code. Keep customers engaged, send proactive alerts, and escalate issues based on custom rules.

• Conditional logic to personalize outreach
• Automated ticket creation for high-priority scenarios
• Integration with CRMs and marketing tools for unified campaigns

Conversational AI

Engage customers in dynamic, natural conversations that go beyond keyword matching. Capacity’s conversational engine interprets intent, handles multi-turn dialogues, and hands off seamlessly when needed.

• Tone and style configuration for on-brand interactions
• Support for multiple languages and dialects
• Context retention across sessions

Analytics & Insights

Measure every touchpoint with detailed dashboards and custom reports. Identify trending issues, track agent performance, and pinpoint knowledge gaps to fuel continuous improvement.

• Channel-by-channel performance metrics
• Customer satisfaction and sentiment analysis
• Usage patterns to guide content updates

Security

Built for enterprise-grade protection, Capacity secures data at rest and in transit, enforces role-based access, and maintains compliance certifications such as SOC 2 and GDPR.

• Full encryption with AWS-grade key management
• Regular vulnerability assessments and penetration tests
• Audit logs for complete traceability

Integrations

Connect instantly to over 250 CRMs, help desks, collaboration tools, and custom APIs. Capacity’s out-of-the-box connectors mean you plug in, sync data, and automate workflows within hours.

• Popular integrations: Salesforce, Zendesk, Microsoft Teams, Slack, ServiceNow
• Flexible REST API for bespoke systems
• Webhook support for real-time triggers

Pricing

Capacity offers flexible, custom pricing tailored to your organization’s size, channels, and feature needs. Whether you’re a growing startup or a global enterprise, there’s a plan that fits.

• Starter Plan: Ideal for small teams just beginning their AI journey. Includes core AI automation, unified knowledge base, and up to 3 channels. Contact sales for pricing.
• Professional Plan: Suited for mid-sized support centers needing advanced workflows, agent assist, and analytics. Supports unlimited agents and up to 10 channels. Custom quote based on usage.
• Enterprise Plan: Designed for large organizations requiring custom SLAs, premium security, dedicated support, and unlimited integrations. Tailored pricing after consultation.

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Benefits to the User (Value for Money)

Investing in Capacity pays dividends across every level of your organization. Here’s what makes it a standout value:

• Reduced Operational Costs: Automating repetitive tickets cuts labor expenses by up to 50%. Even a moderate reduction in ticket volume translates to significant savings each month.
• Faster Resolution Times: Instant AI responses slash average handle times, boosting customer satisfaction and lowering the need for overtime staffing.
• Scalable Support: As your customer base grows, Capacity scales seamlessly across additional channels and languages—no major technology overhaul required.
• Higher CSAT Scores: Consistent, accurate answers drive better customer experiences. You can expect a measurable uptick in net promoter scores and customer loyalty.
• Improved Agent Productivity: With AI handling 90% of routine queries, agents focus on complex issues. This leads to higher job satisfaction and lower turnover.
• Actionable Insights: Analytics highlight trends and gaps, empowering teams to refine processes, update knowledge content, and proactively address pain points.
• Secure & Compliant: Enterprise-grade security features safeguard your data and peace of mind. Continuous monitoring and compliance certifications eliminate audit headaches.

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Customer Support

Capacity’s in-house support team is committed to your success from day one. You’ll have access to dedicated account managers who guide you through implementation, ensuring a smooth onboarding process. They are reachable via email, live chat, or phone, and typically respond to inquiries within one business hour.

Beyond launch, Capacity offers 24/7 customer support for critical issues, with different service tiers available depending on your plan. Whether you need a quick tweak to a workflow or assistance integrating a new tool, the support staff is knowledgeable and ready to help—so you never feel left in the dark.

External Reviews and Ratings

Across platforms like G2 and Capterra, Capacity consistently earns high marks:

• G2 Rating: 4.8/5 based on 200+ reviews—users praise the AI accuracy and ease of integration.
• Capterra Score: 4.7/5—teams highlight the robust analytics and intuitive interface.
• TrustRadius: 8.9/10—reviewers commend the security features and customizable workflows.

Some users note a learning curve when building advanced conversational flows, and others mention that custom integrations can require developer resources. Capacity addresses these concerns by offering extensive training materials, a professional services team, and premium implementation packages for seamless deployment.

Educational Resources and Community

Capacity provides a wealth of learning materials to help you maximize the platform’s potential:

• Official blog with best practices, case studies, and AI trends
• On-demand video tutorials covering setup, feature deep dives, and optimization tips
• Comprehensive documentation and API references for developers
• Active user community and forums for peer support and knowledge sharing
• Regular webinars and training sessions led by product experts

Conclusion

In summary, Capacity offers an all-in-one solution for automating and elevating your customer and internal support. From AI-driven virtual agents to real-time agent assistance, comprehensive analytics to enterprise-grade security, it equips teams with the tools they need to deliver outstanding experiences. This limited promo grants you an exclusive opportunity to Get up to 20% OFF Capacity Today—a deal designed to help you start saving instantly while boosting productivity and satisfaction across the board.

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