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What Is Textline?

Textline is a cloud-based business texting software designed to scale two-way SMS communication for modern teams. Whether you’re in customer support, sales, or internal operations, Textline turns text messaging into a secure, collaborative platform. You can onboard a new number or enable your existing line, configure departments, and engage customers in real time—all while maintaining full compliance with SOC-2, HIPAA, and TCPA regulations.

Use-cases include:

• Customer support chats that reduce hold times.
• Automated appointment reminders and confirmations.
• Sales outreach campaigns with personalized templates.
• Internal team notifications for urgent updates.

Features

Textline’s robust feature set is built to streamline communication and boost team productivity. Here’s a closer look at the tools that make Textline stand out:

Mass Texting

Broadcast messages to hundreds or thousands of contacts in a few clicks. Ideal for time-sensitive alerts, marketing promotions, or community updates.

• Segment lists by tags or custom fields for targeted outreach.
• Schedule broadcasts in advance to optimize send times.
• Personalize with variable fields—like first names—directly in the message body.

Unified Inbox

All your conversations—across SMS, web chat add-on, and group threads—appear in one consolidated inbox. Stay organized, never miss a lead, and assign messages to the right agents seamlessly.

• Color-coded threads for quick status recognition.
• Search and filter by department, agent, or keyword.

Two-Way Texting

Engage in real-time, one-on-one conversations that feel personal yet professional. Keep history, context, and attachments intact.

• View entire message history at a glance.
• Use emojis or photos to enrich communication.

SMS Surveys

Gather feedback via CSAT, NPS, or fully custom surveys. Textline delivers survey questions and compiles responses for actionable insights.

• Embed survey links directly in the text.
• Automate follow-ups based on scores.

Group Texting

Create multi-recipient threads so small teams or families can coordinate in one place without dozens of duplicate messages.

• View group member list and mute threads as needed.
• Maintain thread privacy settings per group.

Text Templates (Shortcuts)

Save your most common responses as “Shortcuts.” Send templated messages in seconds while retaining personalization with variable inserts.

Automations

Streamline your workflows with auto-replies, scheduled messages, and rule-based triggers. Ensure no lead is left behind and that urgent texts are routed to the right department.

Metrics & Reporting

Access built-in dashboards to track KPIs, measure agent performance, and optimize your SMS campaigns.

• Conversation volume trends.
• Response time averages.
• Survey score distributions.

Pricing

Textline offers tiered plans to suit teams of all sizes. Whether you need a basic solution or an enterprise-grade platform, there’s a plan that fits your budget and growth goals. Plus, you can redeem your 20% discount on annual plans and lock in substantial savings.

Limited Plan — $20/agent/month (min. 3 agents)

• Basic texting features to get started.
• One department and 90-day conversation history.
• Webchat add-on available at extra cost.

Standard Plan — $30/agent/month (min. 3 agents)

• Everything in Limited, plus:
• Multiple departments and 3-year history retention.
• NPS & CSAT surveys, standard integrations, API access.
• HIPAA compatible and role-based access controls.

Pro Plan (Recommended) — $50/agent/month (min. 5 agents)

• Unlimited conversation history and advanced security.
• Custom agent roles, custom surveys, Salesforce integration.
• Time-based automations, routing rules, priority support.
• Dedicated customer success manager for personalized onboarding.

Enterprise — Custom Pricing (Unlimited agents)

• All Pro features, with flexible implementation.
• Quarterly business reviews and personalized account plans.
• Unlimited agents and advanced SLAs.

Benefits to the User (Value for Money)

Textline delivers unmatched ROI. Here’s why these savings and features translate directly into value:

• Reduced Response Times: Real-time SMS cuts response times from hours to minutes, improving customer satisfaction and loyalty.
• Higher Engagement Rates: SMS open rates exceed 90%, ensuring your messages are seen and acted upon faster than email.
• Team Collaboration: Multi-user inboxes and role-based permissions let your entire customer-facing team work in harmony.
• Security & Compliance: SOC-2 certification plus HIPAA/TCPA compliance mean you can text with confidence around sensitive data.
• Scalable Pricing: Flexible plans accommodate small startups through global enterprises, and annual billing yields exclusive discounts.
• Automation Saves Time: Schedule, auto-reply, and route messages automatically so your team focuses on high-value tasks.
• Actionable Insights: Built-in metrics let you track performance, eliminate bottlenecks, and continually optimize your communication strategy.

Customer Support

I’ve found Textline’s support team to be highly responsive. Whether I reached out via email or the in-app live chat, they typically responded within minutes with thorough, clear guidance. For more complex issues, a phone callback was arranged within a business day, ensuring minimal downtime.

The range of support channels is impressive: email, in-app chat, and phone support for Pro and Enterprise subscribers. There’s also a dedicated customer success manager for higher tiers, who schedules regular check-ins to help you get the most out of the platform.

External Reviews and Ratings

On G2, Textline maintains a stellar 4.7-star average, with users praising its ease of use and automation capabilities. Capterra reviewers highlight the secure compliance features and valuable reporting dashboards. Trustpilot scores hover around 4.5 stars, with many noting that onboarding was seamless.

Some feedback points to occasional delivery delays in peak texting windows. Textline’s team has acknowledged this and rolled out infrastructure upgrades to boost throughput. A few users requested deeper native integrations; Textline’s roadmap now includes connectors for Shopify, Zendesk, and HubSpot later this year.

Educational Resources and Community

Textline offers an extensive library of resources on its official blog, covering SMS best practices, compliance tips, and workflow optimization tutorials. Their YouTube channel features video walkthroughs of setup, department configuration, and advanced automation rules. Plus, the comprehensive knowledge base includes step-by-step guides for registration, surveys, and API usage.

For peer support, Textline hosts an active community forum and a Slack workspace where admins swap templates and troubleshooting tips. They also run regular webinars and user group meetups, ensuring you can learn from both experts and fellow practitioners in real time.

Conclusion

In summary, Textline is a top-tier business SMS platform with robust collaboration tools, enterprise-grade security, and flexible pricing for teams of every size. You’ve seen how the features—from mass texting and automations to rich analytics—deliver real value in daily operations. Remember, this exclusive Get 20% OFF on Textline annual plans Today won’t last forever, so seize the opportunity to transform your customer outreach and internal communications.

Ready to supercharge your SMS strategy? Click here to get started with Textline and claim your discount.

Try Textline Free for 14 days Today and enjoy 20% OFF on annual plans—your team (and customers) will thank you.