Searching for the ultimate guide to shopify apps? You just landed on the right page. At Gorgias, we combine cutting-edge conversational AI with deep Shopify integration to revolutionize your ecommerce support and sales. Whether you’re drowning in support tickets or seeking to upsell in real time, you’ll discover how Gorgias empowers you to scale efficiently.

I know how frustrating siloed systems can be—and how much revenue slips away when shoppers drop off unanswered. With years in the ecommerce tech space, Gorgias serves thousands of merchants, resolves 60% of inquiries automatically, and drives a 2.5× boost in conversions. Ready to see it in action? Get Started with Gorgias Today.

What is Gorgias? A Leading Shopify Apps Solution

Gorgias is the premier conversational AI platform designed for shopify apps and ecommerce stores. It brings together AI-powered support and sales automation in one helpdesk, letting your team manage email, chat, social, SMS, and voice from a single view. Beyond basic ticketing, Gorgias integrates natively with Shopify so agents—human or AI—can see order details, update carts, issue refunds, and recommend products without switching tools.

Gorgias Overview in the World of Shopify Apps

Founded with a mission to eliminate inefficiencies in ecommerce support, Gorgias has grown rapidly since its inception. By focusing on deep Shopify integration and AI automation, the platform has earned recognition for cutting resolution times and boosting average order value. Today, brands of all sizes—from boutique shops to enterprise retailers—rely on Gorgias’s advanced workflows, macros, and AI Agent to keep shoppers engaged and operations lean.

Pros and Cons

Pro: Resolves up to 60% of support inquiries automatically via AI, saving hours of manual work.

Pro: Increases conversions by up to 2.5× with personalized product recommendations during chats.

Pro: Deep Shopify integration brings real-time order, inventory, and subscription data into the helpdesk.

Pro: Omnichannel support—email, live chat, social media, SMS, and voice—in one unified interface.

Pro: Scalable pricing from $10/mo, so costs align with ticket volume rather than agent headcount.

Pro: Robust integrations with 150+ ecommerce tools, including Klaviyo, Recharge, Loop Returns, and Yotpo.

Con: Advanced AI features incur per-resolved-conversation fees, adding cost at high volumes.

Con: Learning curve for customizing macros, rules, and AI feedback loops to optimize performance.

Features

Gorgias offers a rich set of capabilities tailored to ecommerce teams:

Conversational AI with Sales and Support Skills

The Gorgias AI Agent handles pre- and post-sales FAQs, edits orders, processes refunds, and generates dynamic discounts—all with your brand’s tone of voice.

• Automated responses for common questions
• Customizable automation levels
• Continuous learning via strong feedback loop

Shopify Store Integration

Seamlessly connect to Shopify so agents can:

• View real-time inventory and order history
• Share product links in chat
• Edit shipping addresses and subscription plans

Unified Platform

Centralize email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and voice channels in one helpdesk. No more tool-hopping.

Support Suite

Automate up to 60% of tickets with rules, macros, and AI—reducing operational costs and improving response times.

Marketing Suite

Launch proactive chat campaigns to reduce bounce rates by 37% and deliver personalized shopping assistance at scale.

Gorgias Pricing for Shopify Apps

Pricing scales with your ticket volume, not agent headcount.

Basic

300 tickets/mo • from $10/mo

• Helpdesk essentials
• Omnichannel support
• Unlimited articles, macros, rules

Pro

2,000 tickets/mo • from $50/mo

• Advanced automation
• Live monitoring & performance insights

Advanced

5,000 tickets/mo • from $300/mo

• Custom workflows
• AI Agent with dynamic discounts

Enterprise

Custom volume • from $750/mo

• Dedicated support
• Service-level agreements

Gorgias Is Best For Shopify Apps Users

Small Ecommerce Stores

Benefit from low startup costs and basic AI automation to handle support without hiring extra staff.

Growing Brands

Scale with advanced workflows, proactive chat campaigns, and deep Shopify order management.

Enterprise Retailers

Leverage custom integrations, dedicated SLAs, and high-volume AI resolutions to serve global audiences.

Benefits of Using Gorgias

• Improved Efficiency: Automate repetitive tickets and let agents focus on high-value interactions.
• Higher Conversions: Tailored product recommendations convert more shoppers in real time.
• Unified Data: All customer history and order data in one place for personalized conversations.
• Cost Savings: Ticket-based pricing ensures you only pay for what you use.
• Brand Consistency: AI Agent mimics your unique voice across every channel.

Customer Support

Gorgias offers 24/7 email and chat support through our helpdesk and community forum. Response times average under 1 hour, ensuring you keep customers satisfied around the clock.

For critical issues, Enterprise plans include dedicated support managers and SLAs. Training resources and onboarding specialists help your team hit the ground running.

External Reviews and Ratings

On G2 and Capterra, merchants praise Gorgias for its seamless Shopify integration, powerful automation, and exceptional ROI. Many highlight a dramatic drop in support workload and a noticeable uptick in average order value.

Some reviews mention a learning curve when configuring advanced macros and AI feedback loops. Gorgias addresses this with extensive documentation and one-on-one onboarding sessions for new customers.

Educational Resources and Community

Stay ahead with the Gorgias blog, which features best practices for support workflows, AI optimization tips, and Shopify growth strategies. Attend live webinars, watch on-demand tutorials, or join the Slack community to swap ideas with peers and Gorgias experts.

Conclusion

From automating 60% of tickets to boosting conversions by 2.5×, Gorgias transforms the way you handle support and sales with your shopify apps. Ready to eliminate silos and delight shoppers? Get Started with Gorgias Today and see the impact for yourself.

Get Started with Gorgias Today and unlock the full potential of conversational AI for your Shopify store.