Hunting for the biggest bargain on Capacity? You’re in the right place. I’ve uncovered an exclusive **Get up to 20% OFF Capacity Today** offer that you won’t find anywhere else. With this deal in hand, you can bring AI-powered support automation to your team at a fraction of the cost and accelerate your service operations without breaking the bank.

Stick around—I’ll show you exactly what makes Capacity stand out, how its pricing works, and why this **20% OFF** is the perfect incentive to dive in. Whether you’re looking to slash response times, unify your knowledge base, or empower agents with real-time AI coaching, this guide has got you covered.

What Is Capacity?

Capacity is an AI-Powered Support Automation Platform designed to connect your entire tech stack and revolutionize how customer and internal support operate. By tapping into artificial intelligence, Capacity answers questions, automates repetitive tasks, and delivers consistent, personalized experiences across voice, web, email, social media, SMS, in-app chat, and more.

At its core, Capacity helps teams:

• Automate common queries so agents can focus on high-value work
• Reduce resolution times and lower support costs
• Unify scattered knowledge into one intelligent system
• Scale support effortlessly without hiring dozens of new staff

In short, Capacity streamlines every facet of the support lifecycle, from question routing to performance analytics, all under one AI-driven roof.

Features

Capacity packs a powerful punch with a range of features built to tackle your toughest support challenges. Here’s a deep dive into each capability and how it can propel your service to the next level.

AI Support Automation

With AI Support Automation, mundane, repetitive tasks become a thing of the past. Capacity’s AI can handle up to 90% of routine inquiries—so your team can dedicate themselves to complex issues and strategic initiatives.

• Auto-respond to FAQs across any channel (chat, email, SMS, voice)
• Automatically categorize, tag, and route tickets
• Schedule follow-ups and reminders without manual intervention

Unified Knowledge Base

Capacity’s unified knowledge base draws information from every corner of your organization—internal wikis, CRM records, helpdesk tickets, and more—to serve up accurate answers instantly.

• One source of truth, updated in real time
• Powerful search with natural language understanding
• Contextual suggestions to keep information consistent

Intelligent Virtual Agents

Deploy conversational AI agents that feel human and handle inquiries across channels. These virtual agents interpret intent, ask clarifying questions, and escalate when necessary.

• Support voice, chat, and messaging platforms
• Customizable conversation flows without coding
• Seamless handoff to live agents if needed

Agent Assist & Live Support

For those moments when human intervention is key, Capacity’s Agent Assist feature equips your support staff with real-time suggestions, knowledge snippets, and coaching tips.

• Instant knowledge retrieval to answer tricky questions
• On-screen guidance to improve first-contact resolution
• Performance analytics to spot training opportunities

Campaigns & Workflows

Automate follow-ups and escalations with no code required. Capacity’s workflows trigger actions based on ticket status, customer sentiment, or time intervals.

• Automated survey dispatch after ticket closure
• Escalation chains that notify managers of overdue tickets
• Custom reminders and check-ins for VIP clients

Conversational AI

Deliver natural, on-brand conversations at scale. Capacity’s conversational AI understands nuance, handles interruptions, and adapts responses in real time.

• Sentiment analysis to adjust tone
• Entity recognition for personalized replies
• Multilingual support to serve global audiences

Analytics & Insights

Track performance across every channel with detailed dashboards and reports. Pinpoint knowledge gaps, monitor agent efficiency, and measure ROI on AI automation.

• Ticket volume and resolution time trends
• Customer satisfaction and sentiment metrics
• Usage data for knowledge articles and bot interactions

Security & Compliance

Protect sensitive data with enterprise-grade security measures, including full encryption, role-based access controls, and continuous threat monitoring. Capacity holds industry certifications to ensure compliance with global standards.

• End-to-end encryption in transit and at rest
• ISO 27001 and SOC 2 compliance
• Granular permissions and audit logs

Integrations

Capacity seamlessly connects to 250+ CRMs, helpdesks, and collaboration tools via pre-built integrations and flexible APIs.

• Salesforce, Zendesk, ServiceNow, Microsoft Teams, Slack
• Custom API endpoints for proprietary systems
• Webhooks for real-time updates

Pricing

Capacity offers tailored, custom pricing to meet the needs of businesses of all sizes. Whether you’re a startup looking to automate basic Q&A or an enterprise scaling global support operations, there’s a plan built for you.

Starter Plan

• Perfect for small teams getting started with AI support
• Basic AI automation across chat and email
• Unified knowledge base for up to 5 internal sources
• Standard integrations with popular helpdesks
• Starting at $1,500/month*

Professional Plan

• Ideal for growing businesses that need multi-channel support
• Includes voice, SMS, and social media automation
• Advanced analytics and workflow automations
• Up to 15 knowledge sources and priority support
• Contact sales for pricing; eligible for **Get up to 20% OFF Capacity Today**

Enterprise Plan

• Full-featured solution for large organizations
• Custom SLAs, dedicated support team, and expert onboarding
• Unlimited sources, enterprise security, and compliance features
• Flexible billing options and volume discounts
• Custom pricing – request a quote and mention the **20% OFF** deal

All plans come with expert in-house implementation to ensure a seamless onboarding experience. With Capacity’s custom pricing model, you only pay for what you need—plus you can save up to 20% when you act today.

Benefits to the User (Value for Money)

Investing in Capacity delivers clear, measurable value. Here are the top reasons why Capacity offers exceptional return on investment:

• Reduced Operational Costs: Automate routine tasks so you need fewer agents to handle high ticket volumes. This translates directly into payroll savings.
• Faster Resolution Times: AI-driven triage and instant knowledge retrieval cut down resolution times by up to 60%, leading to higher customer satisfaction.
• Scalability Without Headcount: As your support demand grows, Capacity scales effortlessly—no need to hire, train, and manage new staff.
• Unified Insights: Centralized analytics help you identify trends and continuously optimize your support processes, maximizing ROI.
• Improved Agent Productivity: Agent Assist features free up time spent searching for answers, so agents can resolve more tickets in less time.
• Consistent Brand Experience: Conversational AI ensures every customer receives on-brand, accurate responses regardless of channel.

Customer Support

Capacity’s own support stands as a testament to the platform’s capabilities. My interactions with their team have been consistently prompt and helpful. Whether through email, live chat, or phone, expert agents are available around the clock to troubleshoot issues, guide best practices, and ensure successful adoption. The onboarding process includes detailed training sessions and tailored walkthroughs to align the platform with your unique workflows.

For ongoing success, Capacity provides a dedicated customer success manager for Professional and Enterprise customers. They proactively check in, review performance metrics, and suggest optimizations. If you encounter any technical hiccups, you can also access online resources, community forums, and priority ticketing to get back on track without missing a beat.

External Reviews and Ratings

Capacity has earned high marks across major review sites. On G2, it boasts a 4.7-star average, with users praising its “intuitive interface” and “powerful AI capabilities.” Capterra reviewers highlight rapid deployment and stellar integration support, while TrustRadius reviewers laud the unified knowledge base as a game-changer.

Of course, no solution is perfect. Some users have noted a learning curve when customizing advanced workflows, and a few have requested more pre-built templates for specific industries. The good news? Capacity’s product team actively gathers feedback and rolls out enhancements monthly, addressing these concerns head-on with new tutorials and feature updates.

Educational Resources and Community

Capacity backs its platform with a wealth of educational materials. The official Capacity blog covers best practices, case studies, and deep dives into AI trends. Video tutorials on the Capacity YouTube channel walk you through every feature, from basic setup to advanced workflow automation. Their extensive online documentation includes step-by-step guides and API references, making integrations straightforward.

Beyond official channels, Capacity fosters an engaged user community. Join the Capacity Community Slack group to ask questions, share tips, and learn from peers. Regular webinars and virtual user meet-ups provide opportunities to network and discover creative uses of the platform. For those keen on certifications, Capacity Academy offers structured training and exams to validate your expertise.

Conclusion

After exploring everything Capacity has to offer—from AI support automation and unified knowledge to robust security and analytics—it’s clear this platform can transform how your team works. The custom pricing ensures you only invest in what you need, and expert onboarding reduces time to value. Remember, right now you can claim up to 20% OFF Capacity and secure the best possible deal on your AI support solution.

Don’t let this opportunity slip by. Take advantage of this limited-time **Get up to 20% OFF Capacity Today** offer and unlock AI-powered support that drives cost savings, boosts satisfaction, and scales with your business. Get started with Capacity today.