Looking to elevate your customer conversations with freshworks chat? You’ve come to the right place. When you need a single solution to engage across website chat, mobile apps, and social messengers, Freshchat steps in seamlessly. Try Freshchat for 14-days Free Today and discover how simple omnichannel live chat can drive customer delight.

Managing multiple messaging channels often means toggling between tools and losing context. With Freshchat, agents see unified conversations in one view, while customers chat where they prefer. Whether you’re a startup aiming for frictionless support or an enterprise consolidating disparate tools, Freshchat scales with you.

What Makes freshworks chat Stand Out?

At its core, freshworks chat delivers a unified messaging experience. Here’s what sets it apart:

• Omnichannel Inbox: Website widget, in-app chat, email, SMS, WhatsApp, Facebook Messenger—all under one roof.
• AI-Driven Bots: Automate FAQs, collect lead information, and escalate complex issues to live agents.
• Contextual Agent View: Instantly access past interactions, open tickets, and user metadata to personalize support.
• Proactive Engagement: Trigger chat prompts based on visitor behavior to guide customers before they request help.

Seamless Omnichannel Conversation

Customers switch channels as they wish. With freshworks chat, you’ll never lose track of a conversation. Agents can:

• Respond to live chat and social messages from the same dashboard
• Route inquiries to specialized teams automatically
• Switch between channels without missing context or history

Scale with AI-Powered Bots

Automate routine queries and free agents to focus on higher-value issues. Freshchat’s bot builder offers:

• Drag-and-drop workflow creation for quick setup
• Seamless handoff from bot to human when needed
• Analytics to measure bot performance and improve flows

Personalization at Scale

Delight customers by knowing them. Freshchat equips agents with purchase history, open issues, and chat transcripts. That context translates into faster resolutions and more meaningful connections.

Pricing Plans

Choose the plan that suits your team:

• Free (0 $/agent/mo): Live chat, email integration, up to 10 agents.
• Growth (23 $/agent/mo): Includes WhatsApp, Facebook Messenger, real-time dashboards.
• Pro (59 $/agent/mo): Custom dashboards, SLA policies, advanced routing.
• Enterprise (95 $/agent/mo): Skill-based assignment, enhanced security, premium support.

Why Choose freshworks chat?

Whether you’re tackling high ticket volumes or aiming for personalized outreach, Freshchat helps you:

• Cut Response Times: Automated workflows and unified inbox reduce delays.
• Improve Satisfaction: Context-rich conversations boost CSAT scores.
• Optimize Costs: Consolidated tools and AI-agents lower support overhead.
• Drive Revenue: Proactive chat prompts turn support moments into upsell opportunities.

Ready to transform how you connect with customers? Try Freshchat for 14-days Free Today and experience the future of freshworks chat.