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If you’re ready to supercharge your business communication without blowing your budget, look no further. Get 20% OFF on Textline annual plans Today and unlock every feature designed to streamline SMS outreach, boost team collaboration, and safeguard compliance. Keep reading to see how this limited promo can transform your workflows and customer satisfaction—I’ll show you exactly why this deal is too good to pass up.

What Is Textline?

Textline is an enterprise-grade business texting software built to help teams streamline and scale communication via SMS. Whether you need a faster channel for internal collaboration or a more conversational way to engage customers, Textline brings together robust security, workflow automation, and user-friendly tools in one unified platform.

Use cases include:

• Customer support: Provide fast, personal assistance while keeping records secure and compliant.
• Sales outreach: Send targeted SMS campaigns to prospects and track engagement in real time.
• Internal notifications: Alert staff on critical issues, schedule changes, or event reminders via group text threads.
• Surveys and feedback: Collect CSAT or NPS data through streamlined SMS surveys and immediately act on insights.

Features

Textline is packed with powerful SMS features tailored for teams of all sizes. Here’s an in-depth look at what you get:

Mass Texting

Broadcast messages to large contact lists in seconds without losing personalization. Mass texting helps you reach hundreds or thousands of recipients instantly.

• Segmented lists: Organize contacts by tags or custom fields to ensure targeted outreach.
• Variable fields: Insert names or other data dynamically for a personal touch at scale.
• Delivery reports: Track open rates, delivery status, and unsubscribes in real time.

Unified Inbox

Manage every conversation from one central dashboard. No more juggling multiple numbers or applications—see inbound and outbound texts in a single, easy-to-navigate view.

• Filter and search: Find threads by keyword, agent, or date range.
• Read receipts: Know when your messages have been seen.
• Thread merging: Combine conversations on the same topic—even if they originate from different numbers.

Two-Way Texting

Engage in live, one-on-one SMS conversations with customers. The immediacy of texting fosters stronger connections and faster resolutions.

• Real-time notifications: Get pinged the moment a reply arrives.
• Typing indicators: See when the other party is typing, just like chat apps.
• File and photo sharing: Exchange images, documents, and links seamlessly.

SMS Surveys

Gather customer feedback quickly with built-in CSAT, NPS, or custom surveys via text. Analyze responses and iterate on your service or product strategy.

• Pre-built templates: Launch a survey in minutes.
• Automated triggers: Send follow-ups based on rating thresholds.
• Analytics dashboard: Monitor response rates and trends over time.

Group Texting

Create conversation groups for team discussions, event reminders, or community updates. All replies come back to the same thread for streamlined collaboration.

• Role-based tagging: Notify specific team members or departments.
• Nested threads: Keep sub-topics organized under main discussions.
• Moderation controls: Assign admins to manage participant lists and permissions.

Text Templates (Shortcuts)

Save your most frequently used responses as shortcuts. Insert standardized messages with a few keystrokes—no more repetitive typing.

• Custom variables: Pull in customer name, date, or other details automatically.
• Category folders: Organize templates by topic or team.
• Permission settings: Grant template access only to certain roles.

Automations

Automate replies, schedule texts, and build workflows that trigger based on keywords or contact actions. Free up agents’ time and ensure consistent communication.

• Auto-reply setup: Instantly acknowledge new messages after hours.
• Scheduled broadcasts: Plan campaigns weeks in advance.
• Keyword routing: Direct messages to the right department based on content.

Metrics & Reporting

Access a comprehensive analytics suite to measure campaign performance and team efficiency. Use data-driven insights to refine your SMS strategy.

• Response time: Track average reply times per agent or department.
• Volume trends: Monitor message and conversation growth over any period.
• Survey analytics: Compare CSAT and NPS scores across segments.

Pricing

Textline offers flexible pricing tiers designed to fit varying team sizes and requirements. Here’s a breakdown of each plan:

• Limited Plan – $20/agent/month (3-agent minimum)
  Suited for small teams launching SMS communication. Includes:
  • Basic texting features
  • Single department setup
  • 90-day conversation history
  • Optional webchat add-on
• Standard Plan – $30/agent/month (3-agent minimum)
  Ideal for growing teams needing more depth. Adds:
  • Multiple departments
  • 3-year message archives
  • NPS & CSAT surveys
  • Standard integrations plus API & webhooks
  • Role-based permissions
  • HIPAA compatibility
• Pro Plan (Recommended) – $50/agent/month (5-agent minimum)
  For teams that require advanced security, integrations, and support. Includes everything in Standard, plus:
  • Unlimited conversation history
  • Custom agent roles
  • Custom survey creation
  • Salesforce and premium integrations
  • Time-based automations & routing
  • Priority support & dedicated CSM
• Enterprise Plan – Custom pricing
  A tailored solution for large organizations. Features:
  • Unlimited agents
  • Flexible implementation and onboarding
  • Quarterly business reviews
  • Personalized roadmap and SLA

Benefits to the User (Value for Money)

Investing in Textline delivers tangible returns. Here’s why it’s a value-packed choice:

• 20% annual savings
  Lock in significant discounts on yearly subscriptions and reduce ongoing communication costs.
• Higher response rates
  SMS open rates exceed 98%, driving faster engagement compared to email or phone calls.
• Improved agent productivity
  Unified inbox and automation free up hours each week that agents can dedicate to high-value tasks.
• Enhanced compliance
  SOC-2, HIPAA, and TCPA adherence protect your data and limit legal risks.
• Scalable infrastructure
  Whether you’re 3 or 3,000 agents, Textline grows seamlessly with your needs.
• Team collaboration
  Role-based permissions and shared threads ensure consistent messaging across departments.
• Data-driven decisions
  Built-in analytics reveal areas for improvement in campaigns and support workflows.
• Seamless integrations
  Connect with CRM, help desk, and other tools to centralize customer data and eliminate silos.
  Visit Textline to claim your savings and integrate in minutes.

Customer Support

Textline’s support team is renowned for its speed and expertise. Agents respond via live chat and email, often within minutes. Whether you’re troubleshooting an integration or seeking best practices for survey campaigns, help is available around the clock.

Beyond chat and email, Textline offers phone support for Pro and Enterprise customers, plus an extensive knowledge base. You’ll find step-by-step guides, video tutorials, and an active community forum so you never feel stranded, even on complex or compliance-sensitive projects.

External Reviews and Ratings

On G2, Textline boasts a 4.5/5 star rating from hundreds of verified reviewers praising its intuitive interface and rapid customer service. Many highlight how Textline’s two-way SMS improved customer satisfaction and support SLAs.

Capterra users give it 4.7/5, particularly lauding its security certifications and compliance workflows. Occasional critiques center on the learning curve for advanced automations and the desire for deeper custom reporting. The company is actively addressing these points by rolling out enhanced workflow builders and new analytics modules in upcoming releases.

Educational Resources and Community

Textline maintains a robust library of educational content. Their official blog publishes weekly posts on SMS best practices, case studies, and industry trends. The documentation portal offers detailed API references, setup tutorials, and compliance checklists to guide you through every step.

Beyond official channels, a growing user community thrives on Slack and dedicated forums—where power users share tips, custom scripts, and workflow templates. Textline also hosts monthly webinars led by product experts, covering topics from “Optimizing CSAT Surveys” to “Building Advanced Automations.”

Conclusion

In summary, Textline combines secure, compliant SMS with collaborative features and powerful analytics—making it the clear choice for businesses looking to upgrade their messaging strategy. You’ve seen how its pricing tiers suit teams of any size, and you’ve got the confidence of top-tier support and an active user community backing you.

Right now you can Get 20% OFF on Textline annual plans Today and experience the full suite of features at a fraction of the cost. Don’t let this limited promo slip away—unlock better communication, stronger customer relationships, and unmatched security by claiming your discount now.