Searching for the ultimate guide to call tracking? You’ve just landed in the right spot. With Kixie, you can transform every sales conversation into reliable data and get real-time insight into how your outreach performs. Try Kixie Free For 7 days Today and see how easy it is to turn calls into closed deals.

I know the struggle—juggling multiple CRMs, guessing which campaigns drive revenue, and losing track of voicemail drops. That’s why I’ve spent years testing different solutions so you don’t have to. Kixie has earned trust from hundreds of revenue teams, integrates out of the box with 25+ tools, and offers AI-powered features that put you ahead. Ready to supercharge your sales with powerful call tracking? Try Kixie Free For 7 days Today and start capturing every opportunity.

What is Kixie?

Kixie is an AI-powered outbound calling and text platform that seamlessly integrates with your existing CRM or helpdesk. It centralizes voice and SMS communication, automates dialing workflows, and provides in-depth conversation intelligence to fuel smarter outreach. At its core, Kixie revolutionizes call tracking by syncing every interaction to your toolset in real time, giving you complete visibility into which calls convert.

Kixie Overview

Founded with a mission to simplify sales communication, Kixie has grown rapidly since its inception. The team set out to solve the fragmented nature of revenue outreach—where calling, texting, and data all lived in silos. Today, Kixie serves startups and enterprise organizations alike, boasting customers across SaaS, finance, and healthcare industries.

With over five years in the market, Kixie continuously refines its platform. Key milestones include surpassing 10 million calls routed, adding AI-powered machine detection, and launching multi-line PowerDialer features. Their US-based support and open API make integrations a breeze, whether you use Salesforce, HubSpot, or a custom database.

Pros and Cons

Pros:

Seamless CRM integration: Connects natively with 25+ platforms for one-click setup.

Unlimited minutes: Make unlimited calls across the US and Canada without surprise fees.

AI-powered call tracking: Machine detection skips voicemails and IVRs for maximum efficiency.

Multi-line PowerDialer: Dial up to 10 lines simultaneously to boost outreach volume.

Shared SMS inbox: Collaborate on text conversations with internal notes.

Real-time analytics: Live leaderboards and deep reports fuel friendly competition and data-driven coaching.

Cons:

Advanced AI features like human detection come at an additional cost.

Customization beyond the 25 built-in integrations may require technical support time.

Features

Below are the standout capabilities that make Kixie a leader in call tracking and sales communication.

Multi-line Power Dialer

Dial up to 10 leads concurrently for lightning-fast outreach.

• AI-driven machine detection to skip non-human answers.
• Progressive Caller ID for local presence and call deliverability.
• Built-in “Spam Risk” prevention to maintain reputation.

Team SMS

Collaborate on text-based follow-ups directly in your CRM.

• Shared inbox for visibility across your team.
• Internal notes to coach and align on messaging.
• SMS templates and personalization at scale.

Conversation Intelligence

Automatically record summaries, track keywords, and analyze sentiment.

• AI-generated call notes synced to contact records.
• Keyword spotting to surface critical deal signals.
• Sentiment scores to identify at-risk or high-potential leads.

Intelligent Call Routing

Ensure callers reach the right agent every time.

• Automatic Call Distribution based on CRM fields.
• Custom ring groups for specialized teams.
• Failover routing to avoid missed calls.

Kixie Pricing

Choose from flexible plans tailored to individual reps or full sales teams.

Professional Plan

Ideal for individual sales professionals.

• Business Phone Service
• CRM Integration
• Automations and Click-to-Call/Text
• Unlimited Minutes (US/Canada)

Single-Line PowerDialer

Professional features plus one dialing line.

• All Professional Plan features
• Single-Line PowerDialer
• Unlimited Minutes (US/Canada)

Multi-Line PowerDialer

Scale up to 10 simultaneous dialing lines (most popular).

• All Professional Plan features
• PowerDial up to 10 lines
• AI Human Detection available
• Unlimited Minutes (US/Canada)

Kixie Is Best For

Kixie’s robust feature set suits various revenue roles. Here’s who wins most:

Marketing Teams

Automate multi-channel campaigns and personalize outreach with SMS templates and call sequences.

Business Development

Connect with prospects 4x faster using local presence dialing and PowerDialer workflows.

Inside Sales

Track every call outcome, coach reps with live call monitoring, and close more deals.

Revenue Operations

Leverage real-time reporting and conversation analytics to optimize capacity planning and performance.

Benefits of Using Kixie

• Improved outreach efficiency: Skip voicemails and dead ends to connect live faster.
• Full visibility: Auto-sync every call and text for accurate ROI measurement.
• Better team alignment: Shared SMS inboxes and live leaderboards encourage collaboration.
• Higher conversion rates: AI-driven local presence and Spam Risk prevention boost answer rates.
• Scalable solution: Grow from an individual rep to enterprise-wide deployment without switching tools.

Customer Support

Kixie’s US-based team offers 24/5 live support via chat, email, and phone. They pride themselves on quick SLAs and deep product expertise to get you up and running.

Whether you need assistance with integrations, troubleshooting, or best-practice guidance, the support team ensures you never hit a roadblock. Dedicated onboarding specialists help configure complex workflows and deliver training sessions for your entire revenue org.

External Reviews and Ratings

Users consistently praise Kixie’s intuitive interface and the power of its multi-line PowerDialer. Many highlight the seamless CRM sync and real-time analytics as game-changers for accountability. Negative feedback is rare but often centers on advanced AI features being add-ons. Kixie addresses this by offering flexible a la carte upgrades and transparent pricing.

Educational Resources and Community

Kixie maintains a rich resource hub, including a blog with industry insights, step-by-step tutorials, and on-demand webinars. The community forum connects users worldwide to swap workflows, share scripts, and suggest new features. Regular virtual meetups offer direct access to product roadmaps and best practices from power users.

Conclusion

Effective call tracking is no longer optional—it’s the backbone of any high-performing revenue team. With Kixie, you get a unified communications platform that scales with your business, provides AI-powered insights, and integrates with 25+ leading CRMs out of the box. Ready to take control of your sales pipeline? Try Kixie Free For 7 days Today and experience the impact of consolidated calling and texting.

Don’t let missed calls and scattered data hold you back. Try Kixie Free For 7 days Today and unlock the full potential of your revenue team.