Searching for the ultimate guide to cloud calling? You just landed on the right page. I’m excited to show how KrispCall transforms your communication with AI-driven telephony inside your CRM. Get started now with KrispCall and see your team’s productivity soar.

Whether you’re a startup, mid-sized company, or enterprise, managing inbound and outbound calls efficiently is a constant challenge. After years of researching modern telephony solutions used by leading brands, I discovered KrispCall. With hundreds of thousands of users, award-winning AI features, and 24/7 support, KrispCall is built to streamline cloud calling operations. Ready to save time and increase sales? Get Started with KrispCall Today.

What is KrispCall?

KrispCall is an AI-driven cloud telephony platform that centralizes and optimizes your business voice communications within your CRM. It leverages cloud calling technology to bridge the gap between sales, support, and marketing teams. KrispCall helps you set up phone trees, monitor live calls, queue high volumes, add call notes, and use a global range of virtual numbers from over 100 countries.

KrispCall Overview

Launched in 2019 by a team of telephony veterans, KrispCall set out to simplify business calling. The founders, veterans of Silicon Valley startups, saw a gap in the market: existing VoIP systems were clunky, disconnected from CRMs, and lacked AI-powered features. KrispCall’s mission is to embed intelligent phone capabilities directly inside your CRM platform to boost productivity and enhance customer experience.

Since its inception, KrispCall has grown from a two-person operation to a fully distributed team across four continents. With over 500,000 phone numbers provisioned and thousands of companies onboarded, KrispCall’s expansion has been fueled by user feedback and continuous innovation. Their AI Copilot, released in 2022, drove a 34% increase in user productivity within months of launch.

Pros and Cons

Pros:

1. Seamless CRM Integration: Sync your contacts, call logs, and recordings directly in your CRM without third-party plugins.

2. AI Copilot: Transcribe, summarize, and suggest follow-up actions automatically to help you focus on conversations.

3. Global Virtual Numbers: Get local, mobile, and toll-free numbers from over 100 countries to expand your reach.

4. Advanced Call Routing: Customizable IVR phone trees ensure callers reach the right agent the first time.

5. Real-time Call Monitoring: Listen in to live calls to offer guidance and feedback instantly.

6. Scalable Call Queuing: Manage high-volume peaks without dropping important calls.

Cons:

1. Per-user pricing can become expensive for very large teams without negotiating an enterprise discount.

2. Some advanced analytics features require additional configuration or API access.

Features

KrispCall’s feature suite is designed to address every facet of modern cloud calling operations. From AI-powered copilot assistance to call routing logic, each module is built for ease of use and integration.

Unified Callbox

Manage all inbound and outbound interactions—voice, SMS, and voicemails—within a single interface inside your CRM.

• View real-time call statuses across your team.
• Collaborate with colleagues by adding comments and notes directly on call records.
• Search and filter call logs by tags, date, or contact.

Phone Tree IVR

Automate call distribution with a customizable Interactive Voice Response system.

• Drag-and-drop editor for menu options.
• Time-based routing to handle after-hour calls.
• Language selection to improve caller experience.

Call Monitoring & Coaching

Supervisors can listen, whisper, or barge into live calls to ensure quality standards.

• Real-time alerts for disconnected or silent calls.
• Record and annotate key moments for team training.
• Performance dashboards to track agent metrics.

Call Queuing

Prevent missed opportunities during peak periods by controlling the flow of incoming calls.

• Custom hold messages and music.
• Maximum wait time and overflow routing.
• Queue position announcements to reduce caller annoyance.

Call Notes & Tags

Enhance team collaboration by capturing important details from every interaction.

• Auto-populate notes from AI Copilot summaries.
• Tag calls for campaigns, departments, or follow-up reminders.
• Integrate with task management for next steps.

Global Virtual Numbers

Establish a local presence worldwide with phone numbers across 100+ countries.

• Support inbound and outbound calling/SMS.
• Number porting to retain existing lines.
• International compliance and regulation management.

AI Copilot

Supercharge your team’s efficiency and consistency with AI-driven call assistance.

• Live transcription and keyword spotting.
• Automatic follow-up emails based on call outcomes.
• Suggested next best actions to close deals or resolve tickets faster.

KrispCall Pricing

Choose the plan that matches your team size and requirements. Save 20% on annual subscriptions.

Essential

Price: $15 per user/month
Ideal for small businesses, startups, and freelancers.

• Unlimited calling within selected regions.
• Basic IVR and call queuing.
• AI Copilot trial credits included.

Standard

Price: $40 per user/month
Ideal for mid-size businesses and call centers.

• Advanced analytics and reporting.
• Priority call routing and SLA support.
• Enhanced AI Copilot capabilities.

Enterprise

Custom pricing
Ideal for large organizations with complex needs.

• Dedicated account manager and onboarding.
• Unlimited IVR levels and global number provisioning.
• Custom integrations and SLA guarantees.

KrispCall Is Best For

Whether you’re closing deals, supporting customers, or coordinating remote teams, KrispCall delivers reliable cloud calling solutions tailored to your needs.

Sales Teams

Use AI insights to personalize pitches, track call outcomes, and shorten your sales cycle.

Customer Support

Resolve issues faster with automated responses, ticket integration, and real-time monitoring.

Remote Teams

Keep everyone aligned with shared call summaries, notes, and flexible number assignments regardless of location.

Benefits of Using KrispCall

• Increased Productivity: AI Copilot reduces manual tasks by up to 34% and keeps your team focused on high-value conversations.
• Better Customer Experience: Intelligent routing and live monitoring ensure every call is handled quickly and professionally.
• Global Reach: Virtual numbers from over 100 countries let you enter new markets without physical presence.
• Unified Workflow: All call activities sync seamlessly with your CRM, eliminating data silos.
• Scalability: Add users, numbers, and features on demand to match your growth trajectory.
• Data-Driven Decisions: Deep analytics and reporting guide your strategy, reduce churn, and boost ROI.

Customer Support

KrispCall’s support team is available 24/7 via live chat, email, and phone. They pride themselves on a rapid response time—most queries are answered within 15 minutes. Dedicated success managers ensure smooth onboarding and continuous optimization.

Whether you need help setting up an IVR, integrating with your CRM, or customizing AI Copilot prompts, the KrispCall support staff is just a message away. They also provide extensive self-service resources, including knowledge base articles and video tutorials.

External Reviews and Ratings

Users on top review platforms consistently praise KrispCall’s ease of use and robust API. Many highlight the AI Copilot as a game-changer for scaling sales operations. One reviewer on SoftwareReviews.com said, “KrispCall’s AI summaries save me hours every week.”

Some users mention a learning curve when configuring advanced IVR flows, but tech support’s step-by-step guidance helps overcome these hurdles swiftly. A minority note occasional call quality dips in remote locations, which KrispCall addresses through multiple data center redundancies.

Educational Resources and Community

KrispCall maintains an active blog with weekly posts covering best practices in cloud calling, sales enablement, and customer service. Their YouTube channel hosts tutorial videos, webinars, and product deep dives. The community forum connects you with other users to share tips, ask questions, and request features.

Conclusion

In today’s competitive landscape, efficient cloud calling is more than a convenience—it’s a necessity. KrispCall brings AI-driven telephony power directly into your CRM, helping you close more deals, delight customers, and scale operations globally. Ready to transform your business communication? Get Started with KrispCall Today and harness the full potential of AI-powered cloud calling.

Take the leap—Get Started with KrispCall Today and drive your team’s success with smarter, more reliable cloud calling solutions.