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I know how frustrating it is when your team’s best leads slip through the cracks because you can’t track which campaigns or channels actually drive ROI. I’ve seen marketing dollars wasted, sales reps stuck playing phone tag, and revenue ops teams drowning in data without actionable insights. Kixie has been a leader in unified communication since its launch, trusted by thousands of revenue teams, and recognized for innovation in conversation intelligence. It’s time to reclaim control, boost your connection rates, and simplify compliance − all while scaling your business without missing a beat.

What is Kixie call tracking solution?

Kixie is a cloud-based communications platform built for out-of-the-box integration with over 25 leading CRMs, helpdesks, and automation tools. At its core, Kixie delivers intelligent call tracking and SMS capabilities that empower revenue teams to automate outreach, streamline workflows, and capture critical engagement data. From small sales teams to enterprise RevOps, Kixie blends AI-driven features—like machine detection and sentiment analysis—with robust reporting and local presence dialing to ensure every call counts.

Kixie call tracking Overview

Kixie began with a mission to simplify sales communication by unifying calling, texting, and analytics into a single platform. Over the years, it has evolved into a one-stop solution for revenue collaboration and management, integrating seamlessly with CRMs such as HubSpot, Salesforce, Zoho, Pipedrive, and many more. Its growth has been driven by a focus on innovation—pioneering AI-powered local presence dialing, real-time leaderboards, and advanced conversation intelligence.

Today, Kixie supports marketing teams automating personalized campaigns, business development reps connecting with leads 4× faster, inside sales closing deals with multi-line power dialers, and revenue operations scaling with deep insights and compliance management. With an open API and US-based integration specialists, Kixie can plug into virtually any stack, making adoption swift and painless.

Pros and Cons of Kixie call tracking

Pro: Unlimited calling minutes across the US and Canada eliminates overage surprises and keeps your teams dialing without interruption.

Pro: Self-serve, out-of-the-box integrations with 25+ CRMs and automation tools mean you’re up and running in minutes.

Pro: AI-powered Connection-Boost delivers local presence dialing and “Spam Risk” avoidance, resulting in 4× higher connection rates for SDRs.

Pro: Conversation Intelligence tracks keywords, phrases, and sentiment, and auto-syncs AI-generated call summaries to your CRM.

Pro: Team SMS with shared inboxes and internal notes accelerates response times and fosters collaboration on customer outreach.

Pro: Real-time reporting and live leaderboards create healthy competition and instant visibility into team performance.

Con: Advanced AI Human Detection is available only on the Multi-Line PowerDialer plan as a premium add-on.

Con: Some niche or custom CRM integrations may require additional configuration via webhooks or API support.

Kixie call tracking Features

Kixie’s feature set is designed to address every stage of the revenue process, from initial outreach to post-sale support. Below are the key capabilities that supercharge your call tracking strategy:

Multi-line Power Dialer

Dial up to 10 leads simultaneously, dramatically reducing idle time between calls.

• Automatic call session management for consistent pacing.
• Priority queuing to avoid dropped calls or wasted rings.
• Scalable from single-line pilots to full-team deployments.

Single-line PowerDialer

Get all the benefits of the Power Dialer on a single line—ideal for individual contributors and small teams.

• Click-to-call/text directly from your CRM.
• Voicemail drop to leave pre-recorded messages in one click.
• Built-in call coaching for real-time feedback.

Team SMS

Unify text messaging across teams with a shared inbox and internal notes.

• SMS templates for quick, consistent responses.
• Group threads to keep everyone on the same page.
• Status tags and read receipts for complete visibility.

Connection-Boost

AI-driven local presence dialing and progressive caller ID ensure your calls get answered.

• Dynamic area code matching for local familiarity.
• “Spam Risk” prevention to protect your caller ID reputation.
• Adaptive dialing patterns that optimize based on time and response rates.

Conversation Intelligence

Leverage AI to surface insights from every call.

• Keyword and phrase tracking to measure compliance and coaching success.
• Sentiment analysis to flag critical conversations.
• Automated call summaries synced to CRM records.

Intelligent Call Routing

Automatically distribute inbound calls based on CRM data.

• Route by territory, deal size, or custom fields.
• Overflow handling to ensure no call goes unanswered.
• After-hours routing and voicemail options.

DNC List Compliance

Automated screening against Do-Not-Call registries keeps you compliant without slowing down outreach.

Caller ID Reputation

Monitor and maintain your phone numbers’ standing to avoid “Spam Risk” labels.

Realtime Reporting

Access dashboards, live leaderboards, and historical data to measure performance and ROI.

Calling & Texting Integrations

Kixie plugs into 25+ platforms out of the box, with webhooks and open API for thousands more.

Kixie call tracking Pricing

Whether you’re a solo rep or a growing revenue org, Kixie has a plan that fits your needs. Try Kixie Free For 7 days Today

Professional Plan

Ideal for: Individual sales professionals

• Business Phone Service with CRM Integration
• Click-to-Call / Click-to-Text and SMS Templates
• Voicemail Drop and Live Call Coaching
• Unlimited Minutes in the US/Canada

Single-Line PowerDialer

Ideal for: Small teams and individual SDRs

• All Professional features
• Single-line Power Dialer
• Calling Session Management
• Unlimited Minutes in the US/Canada

Multi-Line PowerDialer (Most Popular)

Ideal for: High-volume sales and outbound teams

• All Professional features
• Power Dial up to 10 lines simultaneously
• AI Human Detection available as a +$30/month add-on
• Unlimited Minutes in the US/Canada

Kixie call tracking Is Best For

From marketing to RevOps, Kixie adapts to your team’s unique workflow:

Marketing Teams

Automate calling and texting campaigns around your email sends. Personalize at scale, track engagement, and optimize timing to maximize conversions.

Business Development

Reach hot leads faster with AI-driven local presence dialing, boosting your connection rates by up to 4× compared to manual calls.

Inside Sales

Use multi-line PowerDialers to shorten sales cycles, leverage conversation intelligence for better coaching, and capture more qualified meetings.

Revenue Operations

Unify data across channels, monitor performance with real-time dashboards, and ensure compliance with automated DNC checks.

Benefits of Using Kixie call tracking

• Increased Connection Rates: Local presence dialing and spam prevention boost pickup rates.
• Higher Productivity: PowerDialers reduce downtime between calls, letting reps focus on conversations.
• Actionable Insights: Conversation intelligence uncovers trends, coaching moments, and compliance gaps.
• Seamless Workflows: Click-to-call/text from any CRM, with automatic logging of all interactions.
• Scalable Communications: From solo reps to enterprise teams, Kixie scales with unlimited minutes and multi-line support.
• Compliance Peace of Mind: Built-in DNC screening and caller ID reputation management protect your brand.
• Improved Collaboration: Shared SMS inboxes and internal notes keep teams aligned and informed.
• Rapid Onboarding: Self-serve integrations and US-based support get you live in days, not months.

Customer Support

Kixie’s US-based support team is available via chat, email, and phone to assist with setup, integration, and troubleshooting. Response times are consistently under an hour, and you’ll be paired with an expert who knows revenue stacks inside and out.

Beyond ticketing, Kixie offers live onboarding sessions, detailed documentation, and a growing knowledge base. Whether you need help configuring intelligent call routing or setting up webhooks, the support team ensures your project stays on track.

External Reviews and Ratings of Kixie call tracking

Users on G2 and Capterra consistently rate Kixie above 4.5 stars, praising its ease of use, reliable integrations, and significant boost in outbound productivity. Many highlight the positive impact of AI-driven features like Connection-Boost and conversation intelligence.

Some reviewers note a learning curve for advanced settings, but point out that Kixie’s support team and extensive tutorials smooth the ramp-up. Occasional requests for additional localization features are on the roadmap, demonstrating Kixie’s commitment to ongoing improvements.

Educational Resources and Community

Kixie maintains an active blog covering call tracking best practices, sales tips, and case studies. Regular webinars and training workshops dive deep into advanced workflows, AI-driven dialing strategies, and RevOps analytics. For peer-to-peer collaboration, the Kixie community forum connects you with power users, integration experts, and product managers.

Conclusion on call tracking with Kixie

Implementing a robust call tracking strategy doesn’t have to be complicated or expensive. Kixie combines powerful dialing, messaging, AI-driven intelligence, and seamless integrations into one unified platform that scales with your revenue team. You’ll see faster connections, richer data, and smoother workflows from day one.

Ready to turn your calls into conversions and maximize ROI? Try Kixie Free For 7 days Today