Searching for the ultimate guide to shopify apps? You just landed on the right page. I understand how overwhelming it can be to sift through dozens of options, compare features, and find one solution that truly delivers. That’s why I’m excited to introduce you to Gorgias, a Conversational AI platform built specifically for ecommerce businesses. In this guide, I’ll walk you through everything you need to know about selecting, implementing, and maximizing the impact of shopify apps—with Gorgias as the star solution.

You want seamless support, personalized recommendations, and a boost in conversions without adding headcount or drowning in multiple dashboards. Gorgias has been powering thousands of merchants worldwide since its inception, resolving up to 60% of customer inquiries automatically and driving a 2.5x lift in conversions. Ready to see how Conversational AI can transform your store? Let’s dive in.

What is Gorgias?

Gorgias is a Conversational AI platform for ecommerce that unifies customer interactions across channels and empowers your team to provide faster, more personalized service. By integrating deeply with Shopify, Gorgias brings product catalogs, order tracking, returns management, and shopper history directly into your helpdesk.

Gorgias Overview

Founded with a vision to revolutionize customer support in ecommerce, Gorgias launched its first AI-driven helpdesk in 2017. Over the years, it has grown from a small startup to a trusted partner for high-growth brands, earning accolades for its innovation and user-friendly interface. Today, Gorgias serves thousands of merchants worldwide, helping teams automate repetitive tasks, personalize every conversation, and ultimately drive revenue.

The mission has always been clear: make support feel like sales and turn each interaction into a growth opportunity. By combining support and marketing capabilities, Gorgias stands out among shopify apps that focus narrowly on ticket management or chat functions alone.

Pros and Cons

Pros:

1. Seamless Shopify Integration: Access product details, order statuses, and customer history without leaving the helpdesk.

2. AI-Powered Automation: Automate up to 60% of incoming tickets, reducing response times and support costs.

3. Sales-Driven Chatbot: Use Conversational AI to recommend products, apply discounts, and drive conversions 2.5× higher.

4. Unified Inbox: Manage email, live chat, social media messages, SMS, and more in one centralized platform.

5. Robust Analytics: Gain insights into support performance, response times, and customer satisfaction.

6. Scalable Pricing: Pay for tickets and AI-resolved conversations, not extra seats—ideal for growing teams.

Cons:

1. Learning Curve: New users may need time to configure automation rules and AI training.

2. Add-On Costs: Certain channels (e.g., voice, SMS) require additional fees.

Features

Gorgias packs an array of features designed to streamline both support and sales across the customer journey.

AI Agent

The Gorgias AI Agent handles pre- and post-sales questions with a brand-aligned tone. It can:

• Answer FAQs instantly
• Edit orders and subscriptions on request
• Recommend products based on browsing and purchase history
• Generate dynamic discount codes to recover abandoned carts
• Process returns and issue refunds seamlessly

Omnichannel Inbox

Bring email, live chat, Facebook Messenger, Instagram, TikTok, WhatsApp, SMS, and Voice into a single conversation feed. Never miss a message again.

Macros, Rules & Views

Automate repetitive tasks with macros, route tickets with rules, and organize views by priority, channel, or customer segment.

Marketing Suite

Proactively engage shoppers with targeted chat campaigns that pop up at key moments—reducing bounce rates by 37% and guiding visitors to purchase.

Analytics & Reporting

Track ticket volumes, resolution times, customer satisfaction, and the revenue impact of AI-driven interactions.

Gorgias Pricing

With plans starting at just $10 per month, Gorgias scales as you grow—without adding headcount.

Basic

300 tickets/month, $10 per month. Ideal for small stores testing support automation.

Pro

2,000 tickets/month, from $50 per month. Perfect for growing shops needing more capacity.

Advanced

5,000 tickets/month, from $300 per month. Designed for high-volume operations.

Enterprise

Custom ticket volume and dedicated support. Tailored pricing for large enterprises.

Gorgias Is Best For

No two merchants are the same. Here’s who benefits the most:

Small & Growing Brands

Automate repetitive inquiries to stay lean while delivering 24/7 support.

High-Volume Stores

Handle surges in tickets without adding staff, while upselling in every chat.

Omnichannel Retailers

Centralize conversations across all channels and maintain consistent, brand-aligned responses.

Benefits of Using Gorgias

• Boost Conversions: AI recommendations drive a 2.5× lift in average order values.
• Reduce Costs: Automation handles 60% of tickets, lowering support overhead.
• Personalize at Scale: Shopper history and product data surface automatically.
• Speed Up Resolutions: Centralized inbox and macros cut response times in half.
• Empower Teams: Focus agents on high-value interactions rather than mundane tasks.

Customer Support

Gorgias’ support team is available 24/7 via chat and email. They typically respond within minutes, and you can access a comprehensive help center and community forum for self-service resources.

With dedicated onboarding specialists for Enterprise customers, you’ll have personalized guidance every step of the way—from initial setup to advanced automation strategies.

External Reviews and Ratings

On major review sites, Gorgias consistently earns 4.5+ stars. Users praise its intuitive interface, powerful automation, and positive ROI. A few merchants mention the add-on costs for extra channels, but most agree that the efficiency gains more than justify the investment.

Educational Resources and Community

Gorgias offers an extensive blog with tutorials, best practices, and case studies. Webinars and live Q&A sessions help you master advanced workflows. Plus, an active Slack community lets you connect with other merchants and share tips.

Conclusion

Choosing the right shopify apps can make or break your ecommerce growth. With its deep Shopify integration, AI-powered automation, and unified omnichannel inbox, Gorgias delivers both stellar support and revenue-driving sales conversations. Ready to supercharge your store? Get Started with Gorgias Today.

Transform your ecommerce support and sales strategy—Get Started with Gorgias Today.