Searching for the ultimate guide to call tracking? You’ve landed in the right place. With Helpwise’s intuitive interface, you can make & track calls and SMS directly from your shared inbox, ensuring no interaction goes unlogged.

I know how challenging it can be to juggle multiple customer touchpoints while maintaining accurate records. That’s why I rely on Helpwise—trusted by hundreds of businesses worldwide for its robust call tracking, recording, and analytics. Ready to see it in action? Get your 7-day Free Trial on Helpwise Today.

What is Helpwise’s Call Tracking Solution?

Helpwise is a cloud-based communication platform that combines email, shared inboxes, calls, and SMS in one unified dashboard. At its core, Helpwise’s call tracking functionality logs every inbound and outbound conversation, timestamps activities, and syncs data with your CRM automatically.

By embedding click-to-call and click-to-text buttons next to every phone number in your shared mailbox, Helpwise streamlines dialing and messaging. You can monitor call outcomes, review recordings, and attach notes—all in real time.

Helpwise Overview

Helpwise was founded with a simple mission: to simplify team collaboration and customer communication. Since its inception, the platform has evolved into a full-stack solution offering email, live chat, SMS, and voice calling.

As your business grows, Helpwise scales with you. Integrations with popular CRMs and business tools ensure seamless data flow, while advanced analytics help you measure agent performance, call volume, and campaign ROI.

Pros and Cons of using Helpwise for Call Tracking

Pros:

• Unified Inbox: Centralize calls, SMS, and emails in one dashboard.
• Automated Logging: Calls and messages are automatically logged as activities.
• Click-to-Call & SMS: Dial or text with a single click, directly from Helpwise.
• Call Recording & Voicemail: Store and access recordings and voicemails effortlessly.
• Detailed Analytics: Track metrics such as call duration, response times, and campaign results.
• Easy Setup: Get your cloud phone system up & running within minutes.
• Global Coverage: Instant phone numbers in 70+ countries.

Cons:

• Advanced features like AI Assist and advanced assignment require higher-tier plans.
• Migration of existing phone systems may involve coordinated scheduling.

Features for Enhanced Call Tracking

Helpwise offers a broad set of features designed to optimize your call tracking processes. Below are some key modules:

Click-to-Call and Click-to-Text

With one-click dialing and texting, agents save time and reduce manual entry errors.

• Buttons appear beside phone numbers in Helpwise.
• Instant connectivity via web, desktop, or mobile apps.

Automated Call and SMS Logging

Never lose a record of customer interactions. Each call and SMS is logged as an activity in Helpwise.

• Syncs with your CRM in real time.
• View call duration, status, and notes in one place.

Call Recordings and Voicemails

Access recorded conversations and voicemails for training, quality assurance, and compliance.

• Secure storage of recordings.
• Easily share files with teammates.

Contact Sync

Keep all your contact records up to date across platforms.

• Two-way sync with CRM contacts, leads, and companies.
• Automatic updates for new or edited contacts.

Shared Inbox Integrations

Integrate your calling activities within Helpwise alongside email and live chat.

• Unified view of all customer touchpoints.
• Tag conversations, assign ownership, and track SLAs.

Workflows & Analytics

Run SMS and calling campaigns, drop voicemails with a click, and measure performance.

• Comprehensive analytics dashboard.
• Customizable reports for agents and campaigns.

Cloud Phone System

Set up your phone system in minutes, or migrate existing numbers seamlessly.

• Instant phone numbers in 70+ countries.
• Port existing numbers without downtime.

Ready to experience these features firsthand? Get your 7-day Free Trial on Helpwise Today.

Helpwise Pricing Plans

Select the plan that aligns with your team size and automation needs:

Standard – Collaboration for Small Teams

$15/user/month (min. 2, max. 10 users)

• 3 Shared Inboxes
• 15 Saved Replies
• Email, Live Chat & Facebook
• Standard Analytics & Integrations

Premium – Automation for Growing Teams

$29/user/month (min. 2 users)

• 10 Shared Inboxes
• Unlimited Saved Replies & 25 Automation Rules
• Chatbot, Calling & WhatsApp
• Advanced Analytics, CSAT, AI Assist & Summarize

Advanced – Scale for Large Teams

$49/user/month (min. 3 users)

• 30 Shared Inboxes & Unlimited Automation Rules
• SLA Rules, AI Auto Prioritization, Custom Views
• Free Chatbot & Calling, Priority Support, SSO

Helpwise Is Best For Effective Call Tracking

Whether you’re a startup or an enterprise, Helpwise adapts to your communication workflows. Below are some ideal audiences:

Small Support Teams

Manage customer inquiries across email, chat, calls, and SMS without juggling multiple apps.

Sales & Lead Generation

Track outbound call campaigns, record prospects’ responses, and sync data instantly.

Customer Success Managers

Monitor touchpoints across channels to ensure every customer stays engaged and informed.

Remote & Distributed Teams

Centralize communication in a shared inbox, no matter where your agents are located.

Benefits of Using Helpwise for Call Tracking

• Improved Accountability: Every call is logged, timestamped, and assigned.
• Higher Productivity: Click-to-call and automated workflows eliminate manual tasks.
• Data-Driven Insights: Analytics reveal call trends and team performance.
• Seamless Collaboration: Shared inbox ensures everyone has context.
• Better Customer Experience: Quick responses and context-rich conversations.

Customer Support for Call Tracking Issues

Helpwise offers responsive, 24/7 customer support via email, live chat, and phone. Their dedicated success team guides you through onboarding, number porting, and feature setup.

Whether troubleshooting integrations or optimizing workflows, Helpwise’s support articles, webinars, and video tutorials ensure you never get stuck.

External Reviews and Ratings of Helpwise Call Tracking

Users praise Helpwise’s seamless integrations, intuitive UI, and reliable call recording. Many highlight the reduction in missed tasks and the clarity provided by detailed analytics.

Some feedback notes a slight learning curve for advanced automation rules, but the Helpwise support team addresses questions quickly. Overall, ratings average 4.5 out of 5 across major review platforms.

Educational Resources and Community Support

Helpwise maintains an active blog with best practices on customer communication, call tracking strategies, and automation tips. Regular webinars cover new features and advanced use cases.

The Helpwise community forum and user groups provide peer support, script sharing, and real-life workflow templates to help you maximize ROI.

Conclusion

Effective call tracking is no longer a luxury—it’s a necessity for any customer-centric team. With Helpwise, you gain unified communication, automated activity logging, and powerful analytics—all in one platform. Ready to transform your workflows? Get your 7-day Free Trial on Helpwise Today, and start optimizing every customer interaction.