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What Is Capacity?

Capacity is an AI-powered support automation platform designed to unify your entire tech stack and streamline both customer and internal support workflows. At its core, Capacity leverages advanced artificial intelligence to:

• Answer questions across voice, web, email, social, SMS, and in-app chat
• Automate repetitive support tasks that bog down teams
• Integrate seamlessly with over 250 CRMs, helpdesks, and collaboration tools
• Provide a unified knowledge base that surfaces accurate information instantly

Whether you run a small startup or a global enterprise, Capacity helps you grow revenue, reduce operating costs, and improve both customer and employee satisfaction by putting intelligent automation to work around the clock.

Features

Capacity’s feature set is extensive and designed to address every facet of modern support. Below is an in-depth look at each major capability you’ll unlock when you Get up to 20% OFF Capacity Today.

AI Support Automation

At the heart of Capacity lies its robust AI engine, which automates a wide variety of support scenarios:

• Natural language understanding that interprets customer intent
• Auto-routing to relevant workflows or human agents
• Self-service across multiple channels—voice, chat, email, SMS, and social
• Multi-language support for global audiences

This means your customers get instant answers, and your agents stay focused on high-value tasks.

Unified Knowledge Base

Capacity consolidates all of your documentation, FAQs, internal wikis, and third-party content into one intelligent system:

• Automatic indexing of existing articles and tickets
• Real-time syncing with source repositories
• Contextual search that delivers precise answers in milliseconds
• AI-driven content suggestions to fill knowledge gaps

No more toggling between siloed databases—everything lives in one place, accessible by both AI agents and human staff.

Integrations & Workflow Automation

With over 250 pre-built integrations and flexible APIs, Capacity fits neatly into your existing stack:

• CRMs like Salesforce, HubSpot, and Zoho
• Helpdesk platforms such as Zendesk, Freshdesk, and ServiceNow
• Collaboration tools including Slack, Microsoft Teams, and Jira
• Custom APIs for niche or in-house systems

Trigger intelligent workflows that escalate issues, send follow-up messages, and update records automatically—no code required.

Intelligent Virtual Agents

Deploy conversational bots that handle up to 90% of routine inquiries:

• Multi-channel deployment: web chat, voice (IVR), SMS, social media
• On-brand dialog flows that feel natural and human-like
• Fallback routing to live agents when needed
• Self-learning capabilities for continuous improvement

These virtual agents ensure your customers get consistent, prompt support around the clock.

Agent Assist & Live Support

Empower your human agents with AI-driven recommendations and real-time coaching:

• Instant access to relevant knowledge articles mid-conversation
• Suggested responses based on historical data
• Live sentiment analysis and escalation alerts
• Coaching prompts for new hires to ramp up faster

Agent productivity can skyrocket when your team has AI by their side.

Campaigns & Automated Workflows

Create rule-based campaigns and follow-up sequences without writing a single line of code:

• Trigger actions based on ticket status, sentiment, or customer segment
• Automated email/SMS drip campaigns for onboarding or retention
• Event-based push notifications within your app
• Scheduled tasks and escalation chains to prevent issues from slipping through

This level of automation ensures proactive support and timely outreach to every user.

Conversational AI

Capacity’s conversational AI framework delivers engaging, on-brand interactions:

• Intent classification and entity recognition for nuanced dialogs
• Context retention across multiple turns in a conversation
• Fallback to human handoff when the AI’s confidence dips
• Support for rich media—images, buttons, carousels

Your customers experience natural, frictionless conversations whether they’re on mobile, desktop, or voice.

Analytics & Insights

Track every metric you care about—response times, resolution rates, customer satisfaction, and more:

• Customizable dashboards for real-time monitoring
• Trend analysis to identify recurring issues
• Team performance reports and training recommendations
• ROI calculations to justify automation investments

Data-driven insights help you continuously refine both AI models and human processes.

Enterprise-Grade Security

Capacity is built with security at its core to protect your most sensitive data:

• Full encryption at rest and in transit
• Role-based access controls and audit logs
• Compliance certifications (SOC 2, GDPR, HIPAA-ready)
• Continuous vulnerability scanning and threat monitoring

Rest easy knowing your data, and your customers’ data, are safeguarded.

Pricing

Capacity offers custom pricing tailored to your unique needs. I’ve outlined common plan structures below to give you an idea of what’s included at each tier. Remember, by acting now you’ll Get up to 20% OFF Capacity Today.

Starter Plan

• Who it suits: Small teams testing AI automation in a single channel
• Price: Starting at $1,000/month
• Inclusions:
  • Basic AI Support Automation for web chat and email
  • Unified knowledge base with up to 5,000 documents
  • Core integrations (e.g., Zendesk, Slack)
  • Email and live-chat support from Capacity’s helpdesk

Professional Plan

• Who it suits: Growing support teams and mid-sized businesses
• Price: Starting at $3,500/month
• Inclusions:
  • Multi-channel virtual agents (voice, SMS, social)
  • Advanced workflows and campaigns
  • Analytics & Insights dashboard
  • Priority customer support and onboarding assistance

Enterprise Plan

• Who it suits: Large organizations with complex workflows
• Price: Custom quotes based on volume and feature set
• Inclusions:
  • Unlimited channels and interactions
  • Dedicated account manager and in-house implementation
  • Custom SLAs, advanced security, and compliance
  • Full API access and bespoke integrations

No matter which plan you choose, there’s one constant: the opportunity to Capacity at a discounted rate and supercharge your support operations.

Benefits to the User (Value for Money)

Investing in Capacity delivers a clear ROI. Here’s why it’s worth every penny:

• Significant Cost Savings
  Automating routine inquiries reduces headcount needs and support ticket volume, leading to measurable reductions in operational expenses.
• Faster Resolution Times
  AI agents handle tier-1 issues instantly, while streamlined workflows get complex tickets to experts faster, cutting average handle time by up to 50%.
• 24/7 Coverage
  Virtual agents never sleep. Your customers receive consistent support around the clock, increasing satisfaction and brand loyalty.
• Scalability on Demand
  Capacity scales seamlessly with spikes in ticket volume—no need to hire temp staff during peak seasons.
• Improved Agent Morale
  By offloading repetitive tasks, agents engage in more meaningful work, boosting job satisfaction and reducing burnout.
• Unified Insights
  A single source of truth for knowledge and analytics lets you pinpoint gaps and optimize processes continuously.
• Enhanced Customer Experience
  Instant, accurate answers and personalized interactions foster positive sentiment and repeat business.
• Security and Compliance
  Enterprise-grade protections ensure your customers’ data is handled with the highest standards, mitigating risk.

Customer Support

Capacity prides itself on exceptional customer service. Their support team is reachable via email, live chat, and phone, ensuring that any question—whether it’s a billing inquiry or a technical integration issue—gets timely attention. In my experience, initial responses arrive within an hour, and dedicated account managers proactively guide you through onboarding and beyond.

Beyond reactive support, Capacity provides regular webinars, best-practice workshops, and a detailed knowledge base packed with tutorials. Whether you prefer self-service documentation or one-on-one troubleshooting calls, the support channels are comprehensive and responsive.

External Reviews and Ratings

Capacity holds high marks across major review platforms:

• G2: 4.6/5 stars, praised for its intuitive interface and powerful AI
• Capterra: 4.7/5 stars, users commend quick ROI and seamless integrations
• TrustRadius: 8.9/10, noted for robust security and excellent customer service

Common praises highlight Capacity’s rapid deployment times and the accuracy of its AI responses. A few constructive criticisms mention initial setup complexity and occasional fine-tuning required for niche workflows. However, Capacity’s in-house implementation team has been proactive in rolling out onboarding enhancements and improved setup guides based on this feedback.

Educational Resources and Community

Capacity supports its users with a wealth of educational materials and an active community:

• Official blog: Regular posts on AI best practices, product updates, and case studies
• Video tutorials: Step-by-step walkthroughs for everything from initial setup to advanced workflow creation
• Comprehensive documentation: API references, integration guides, and troubleshooting FAQs
• User forums and Slack community: Peer-to-peer support, idea sharing, and direct engagement with Capacity experts
• Webinars and live training sessions: Interactive workshops hosted by engineers and support specialists

This ecosystem ensures you’re never alone as you build and refine your support automation strategy.

Conclusion

In summary, Capacity offers a best-in-class AI-powered support automation solution that unifies knowledge, automates routine tasks, and empowers both virtual and human agents. From its robust integrations to enterprise-grade security, it delivers measurable improvements in efficiency, customer satisfaction, and cost savings. Right now, you can Get up to 20% OFF Capacity Today, making this the perfect time to bring AI-driven support to your organization.

Don’t miss out on this limited discount—transform your support operations and delight your customers with intelligent automation. Click the link below to seize your savings and get started with Capacity:

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