Managing a modern support desk means balancing quick response times, multi-channel inquiries, and ever-growing customer expectations. If your team is drowning in tickets, juggling emails, chats, and social messages, you need a smarter way to stay ahead. Enter BoldDesk’s AI-powered ticketing platform—designed to streamline workflows, automate repetitive tasks, and elevate support without breaking the bank.

With BoldDesk, you’ll deliver exceptional service at unbeatable prices—leveraging enterprise-grade security, seamless migration, and AI-driven insights. Ready to transform your support desk? Try BoldDesk Free for 15 days Today and experience smarter, faster, and more efficient support.

Challenges Facing Your Support Desk

• Ticket overload: repetitive issues consume agent time.
• Disjointed channels: email, chat, and social in separate silos.
• Slow resolution: manual assignments and knowledge gaps.
• Scaling pain: rising ticket volumes without budget growth.

These roadblocks frustrate agents and customers alike. You need a unified help desk that automates routine work, delivers instant answers, and keeps your team focused on high-impact tasks.

AI-Powered Ticketing to the Rescue

BoldDesk’s AI-powered ticketing intelligently categorizes, prioritizes, and routes tickets—so nothing falls through the cracks. Machine learning analyzes incoming queries, auto-assigns them to the best-fit agent, and suggests relevant knowledge base articles. The result? Faster resolutions, happier customers, and less manual toil for your support staff.

Key Features of BoldDesk

Live Chat

Offer real-time support directly on your website or app. Customize chat widgets, track visitor behavior, and foster proactive conversations.

Knowledge Base

Empower customers to self-serve with a centralized repository of articles and FAQs. Reduce ticket volumes by enabling instant access to solutions.

Omnichannel Support

Unify email, chat, WhatsApp, SMS, and social media into one interface. Maintain context across channels and deliver seamless communication.

AI Copilot & AI Answers

Leverage generative AI to craft replies, suggest next steps, and automate resolution for common queries. Agents can collaborate with the AI Copilot to speed up complex responses.

Workflow Automation

Define business rules and triggers to automate repetitive tasks, escalate high-priority issues, and enforce SLAs across your help desk operation.

Advanced Analytics

Track KPIs like response time, resolution rate, and CSAT scores. Identify bottlenecks with real-time dashboards and optimize performance.

Seamless Integrations

Connect BoldDesk to your CRM, e-commerce platform, project management tools, and more. Centralize data for a holistic customer view.

Customization & Task Management

Tailor ticket fields, views, and email templates to match your brand. Create tasks, checklists, and approval workflows to streamline collaboration.

Mobile App

Manage tickets on the go—receive notifications, reply instantly, and keep your support desk running smoothly, anywhere.

Hassle-Free Migration & Onboarding

Think switching is hard? BoldDesk will handle the migration for free. We manage your current contract, transfer all data securely, and guarantee zero risk to workflows. Personalized training ensures your team is up and running in no time.

Your support data remains protected with enterprise-grade security at every step. Over 1 million tickets migrated—plus 23+ years of Syncfusion expertise—mean a worry-free transition to a smarter support desk.

Why Choose BoldDesk?

• Effortless to Use: Intuitive interface, minimal learning curve.
• Cost-Effective: Enterprise features without the premium price.
• Scalable: Grows with your team, from startups to mid-sized enterprises.
• Secure & Reliable: Enterprise-grade security and 99.9% uptime.
• Outstanding Support: 24/5 expert assistance, just a click away.

Pricing Plans

Scale

$18 per agent/month
Includes unlimited tickets, articles, end users.

Momentum (with AI Agent)

$35 per agent/month + $0.75 per AI resolution
All Scale features plus live chat, AI Agents, generative AI search.

Enterprise (with AI Agent)

$49 per agent/month + $0.75 per AI resolution
All Momentum features plus approvals, custom dashboards, multi-brand help desks.

Boost Your Support Desk Today

Ready to elevate your customer service? Experience the power of AI-driven workflows, seamless omnichannel support, and enterprise-grade reliability. Try BoldDesk Free for 15 days Today and see how easy superior support can be.

Try BoldDesk Free for 15 days Today