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Stick around, because in just a few minutes you’ll see why this AI-driven CX & feedback platform is a game-changer. From real-time analytics and multi-channel survey distribution to seamless integrations, I’ll break down all the ways you can maximize your savings and transform customer feedback into actionable insights. Let’s dive in—and by the end, you’ll be ready to grab this exclusive deal before it disappears.

What Is Zonka Feedback?

Zonka Feedback is an AI-driven customer experience and feedback platform designed to streamline the way businesses collect, analyze, and act on customer input. Whether you’re running a small startup, managing field operations, or leading a large enterprise, this platform adapts to your needs with powerful survey tools, advanced AI analytics, and automation workflows.

Use cases include:

• Capturing NPS, CSAT, and CES metrics to measure loyalty, satisfaction, and effort.
• Gathering feedback across touchpoints—web, email, SMS, kiosks, and in-app surveys.
• Analyzing sentiment, themes, and urgency with AI-driven insights.
• Closing the feedback loop via automated workflows and a collaborative response inbox.
• Integrating seamlessly with CRMs, helpdesks, and marketing tools for unified data management.

Features

Zonka Feedback bundles a rich feature set that empowers you to build effective feedback programs, automate follow-ups, and drive customer delight. Below, I’ll unpack each major capability:

AI-Driven Survey Builder

Create stunning, intelligent surveys in minutes without any coding skills.

• Use AI or expert-curated templates to jumpstart survey design.
• Add logic jumps, follow-up questions, and multi-language support effortlessly.
• Customize branding to match your corporate identity.

Multi-Channel Feedback Collection

Reach customers wherever they are—online or offline.

• Email, SMS, WhatsApp, and web widgets for digital touchpoints.
• On-premises kiosks, mobile forms, and offline data collection for field teams.
• In-app SDK for real-time product feedback and micro-surveys.

NPS, CSAT, and CES Surveys

Measure the metrics that matter.

• Net Promoter Score (NPS) to gauge loyalty and likelihood to recommend.
• Customer Satisfaction (CSAT) for overall service and product happiness.
• Customer Effort Score (CES) to understand friction points in user journeys.

Workflow Designer & CX Automation

Automate manual follow-ups and closed-loop processes with an intuitive drag-and-drop workflow builder.

• Trigger surveys based on user segments or integration events.
• Route feedback, escalate urgent issues, and assign tasks automatically.
• Set up email alerts, reminders, and follow-up surveys without custom code.

AI Analytics & Sentiment Insights

Leverage machine learning to decode customer intent at scale.

• Analyze sentiment, detect themes, and tag key entities instantly.
• Prioritize urgent feedback with intent-based routing and automatic tagging.
• Generate summaries and recommendations to eliminate guesswork.

Advanced Reporting & Dashboards

Visualize CX metrics and identify trends in real time.

• Customizable dashboards for teams, locations, or agents.
• Text analysis, word clouds, and trend graphs for deeper insights.
• Scheduled reports delivered automatically to stakeholders.

Collaborative Response Inbox & Case Management

Unify all customer communications and ensure timely resolutions.

• Central inbox to respond via email, chat, or phone.
• Case and ticket management with status tracking and SLA monitoring.
• Team collaboration through tasks, notes, and real-time alerts.

Robust Integrations & APIs

Connect Zonka Feedback to the tools you rely on every day.

• 20+ native integrations: Salesforce, HubSpot, Zendesk, Intercom, and more.
• Zapier connection for 1,000+ apps and custom webhooks.
• REST APIs for bespoke integrations and data synchronization.

Pricing

With plans tailored for solo users, growing teams, and enterprise organizations, there’s a tier that fits every budget. Plus, by using this exclusive promo code you can Get 33% OFF Zonka Feedback’s Annual Plans Today. Ready to explore? Learn more and claim your discount at Zonka Feedback.

Free Plan

• Price: $0/month
• Ideal for freelancers or startups testing feedback workflows.
• Key Inclusions:
  • 50 responses/month
  • 3 active surveys (up to 10 questions each)
  • Basic AI/template survey creation
  • NPS, CSAT, CES metrics with reporting and analytics

Starter Plan

• Price: $79/month
• Perfect for small teams needing multi-channel feedback.
• Key Inclusions:
  • 250 responses/month
  • Remove Zonka branding
  • Email, SMS, WhatsApp, links distribution
  • Multi-lingual surveys & AI sentiment analysis
  • 20+ integrations (HubSpot, Jira, Zendesk) + Zapier

Growth Plan

• Price: $299/month
• Designed for expanding businesses scaling feedback operations.
• Key Inclusions:
  • 1,000 responses/month
  • In-app SDK, APIs & white-label domain/email
  • Advanced CX workflow automation & dynamic user segments
  • Advanced AI sentiment & text analytics
  • Salesforce add-on & location-based surveys

Enterprise Plan

• Custom pricing
• For organizations requiring compliance, SSO, and dedicated support.
• Key Inclusions:
  • Everything in Growth, plus SSO & custom roles
  • Advanced AI (themes, entity recognition)
  • Case management & historical data imports
  • Dedicated success manager, HIPAA & NDA compliance

Benefits to the User (Value for Money)

Opting for Zonka Feedback with this exclusive discount not only saves you money but also delivers unparalleled value:

• Reduced Churn and Increased Retention:
  Automated closed-loop workflows ensure no feedback falls through the cracks, fostering loyalty and repeat business.
• Data-Driven Decisions:
  AI analytics distill customer sentiment and key themes, enabling you to prioritize improvements with confidence.
• Time Savings Through Automation:
  From survey distribution to follow-up tasks, automation frees up hours of manual work every week.
• Scalable Across Teams:
  Whether your support, product, or marketing team, everyone can collaborate on one platform with role-based access.
• Comprehensive Multi-Channel Reach:
  Capture feedback from email, SMS, web widgets, in-app prompts, and offline kiosks to ensure no customer voice is missed.
• Seamless System Integrations:
  Connect with your CRM, helpdesk, or marketing stack for unified data and streamlined workflows.
• Exceptional ROI:
  With improved customer experiences and faster issue resolution, the platform pays for itself through higher satisfaction and advocacy.

Customer Support

Zonka Feedback prides itself on responsive, knowledgeable support available through multiple channels. Whether you need help setting up your first survey or customizing advanced workflows, their team is just an email or live chat away. Response times are typically under an hour during business hours, and the support portal offers detailed articles and troubleshooting guides to resolve common issues quickly.

For enterprise customers, dedicated success managers provide personalized onboarding sessions, quarterly business reviews, and strategic advice to ensure you maximize the value of the platform. Phone support and priority SLAs are also available, guaranteeing rapid assistance whenever you need it.

External Reviews and Ratings

Across leading review platforms, Zonka Feedback consistently earns high praise:

• G2 Crowd: 4.5/5 stars for ease of use and customer support, with reviewers highlighting the streamlined survey builder and AI analytics.
• Capterra: 4.6/5 stars for functionality and value, noting the seamless multi-channel distribution and integration capabilities.
• TrustRadius: Users love the closed-loop workflows and real-time reporting, awarding a 9.1/10 for implementation ease.

Of course, no tool is perfect. A few users mention occasional learning curves with advanced workflow setup, but Zonka’s documentation and support teams are actively addressing these concerns by expanding tutorial videos and step-by-step guides.

Educational Resources and Community

Getting started with Zonka Feedback is made simple thanks to an extensive library of learning materials:

• Official Blog: Regular posts on best practices for CX programs, survey design tips, and case studies from top brands.
• Video Tutorials: Step-by-step walkthroughs covering everything from basic survey creation to advanced API usage.
• Comprehensive Documentation: In-depth articles on features, integrations, and troubleshooting.
• User Community & Forums: Engage with other Zonka customers to share ideas, ask questions, and discover creative use cases.
• Webinars & Live Workshops: Hosted by Zonka experts, these sessions provide strategic guidance and answer audience questions in real time.

Conclusion

By now you’ve seen how Zonka Feedback brings together AI-powered surveys, robust analytics, and seamless automation to elevate your customer experience program. From capturing NPS and CSAT metrics to automating closed-loop workflows and integrating with your existing tech stack, this platform delivers both depth and ease of use.

Don’t miss out on this limited-time offer—use the exclusive promo code to Get 33% OFF Zonka Feedback’s Annual Plans Today, and start turning every piece of customer feedback into actionable growth. Act now and transform your feedback strategy at Zonka Feedback.