Are you struggling to keep your small business phone lines open around the clock without breaking the bank? You’re in the right place. With Answering Service Care, you can ensure every call and chat is greeted by a friendly, professional voice no matter the hour. We’ll dive into why 24/7 live answering is a game-changer for your growth, and how you can Get Started with Answering Service Care Today.

I understand the headaches of juggling incoming calls, appointment scheduling, and customer inquiries while trying to run your operations smoothly. That’s why for nearly five decades—since 1974—Answering Service Care has served businesses of all sizes with award-winning service and an innovative tech stack. Ready to reclaim your time, delight your callers, and boost your bottom line? Let’s explore how this service transforms your small business phone experience.

What is Answering Service Care?

Answering Service Care is a 24/7 live call and chat answering solution tailored to meet the needs of small and medium-sized businesses seeking seamless, cost-effective customer communications. Instead of hiring extra in-house staff or leaving calls to voicemail, you outsource your phone lines to a team of highly trained agents who handle everything from initial greeting to appointment scheduling and message delivery.

Built on a proprietary platform that integrates with your website or CRM, Answering Service Care ensures your small business phone never misses an opportunity. Whether you operate a medical practice, legal office, financial institution, trades business, or retail shop, your callers get timely, accurate support that reflects your brand personality.

Answering Service Care Overview

Founded in 1974 by Herman Shooster, Answering Service Care began as a family-run operation dedicated to personal, reliable phone support. Over three generations, the company has scaled to support millions of calls annually while maintaining the same commitment to individualized service. They’ve earned prestigious awards from the Association of Tele-Services International (ATSI) and CAM-X, cementing their status as an industry leader.

Driven by a mission to free business owners from the 24/7 on-call grind, Answering Service Care invests heavily in agent training, proprietary software innovation, and customer feedback. Today, they serve organizations across every industry, from solo practitioners to Fortune 500 enterprises, always customizing solutions to each client’s call volume, budget, and workflow requirements.

Pros and Cons

Pros:

1. 24/7 Availability: Never miss a call or chat, even on nights, weekends, and holidays.

2. Cost Savings: Dramatically lower overhead compared to hiring additional full-time staff.

3. Bilingual Service: Fluent Spanish and English support broadens your reach at no extra HR cost.

4. Call Recording: Instant Replay lets you record, store, and retrieve calls for compliance and quality.

5. Appointment Scheduling: Powered by Acuity, you get error-free booking without double-entries.

6. Customization: Personalized greetings, scripts, and workflows ensure consistent brand voice.

7. Rapid Setup: Forward your lines and launch service in hours, not days.

Cons:

1. Dependency on Third-Party:

Outsourcing means trusting another company with your front-line communication—choose carefully.

2. Minute-Based Billing:

If your call volume spikes unexpectedly, overage minutes could add to costs.

Features to Enhance Your Small Business Phone

Answering Service Care’s feature set is built to streamline every aspect of your caller experience. Here are the standout capabilities:

Live Call and Chat Answering

Agents handle incoming phone calls and website chat inquiries in real time, ensuring no prospect or customer is left waiting.

• 24/7 coverage across all time zones
• Customized scripts aligned with your branding
• Real-time message delivery via email, SMS, or mobile app notifications

Call Recording (Instant Replay)

Every call can be recorded and securely stored for 30 days in an online portal. Ideal for legal, medical, and financial professionals.

• On-demand playback to review details
• Download or share recordings for training and compliance

Bilingual Service

Support your English- and Spanish-speaking clients without hiring additional staff. Our bilingual agents seamlessly transition between languages.

Appointment Scheduling

Through Acuity integration, we manage your calendar in real time, preventing double-bookings and missed bookings.

• Automated reminder emails and SMS notifications
• Rescheduling and cancellations handled on your behalf

Secure Mobile App Integration

Receive and manage messages from your smartphone. Our Secure App syncs call details and transcripts instantly, so you stay informed on the go.

Answering Service Care Pricing for Your Small Business Phone Needs

Flexible plans let you choose a package matched to your call/chat volume and budget. You can adjust at any time as your needs evolve.

Starter Plan

Price: $40/month
Included Minutes: 0
Additional Minute Rate: $1.65

• Pay-as-you-go with no monthly commitment
• Ideal for occasional calls or trialing the service

Small Business Plan

Price: $179/month
Included Minutes: 100
Additional Minute Rate: $1.62

• Perfect for growing teams with moderate call volumes
• Includes basic live chat integration

Pro Plan (Most Popular)

Price: $319/month
Included Minutes: 250
Additional Minute Rate: $1.52

• Advanced features like call recording and appointment scheduling
• Dedicated account manager for personalization

Enterprise Plan

Price: $599/month
Included Minutes: 500
Additional Minute Rate: $1.28

• Full suite of services: live chat, bilingual support, mobile app
• Custom integrations and volume discounts

Answering Service Care Is Best For

Whether you’re a solo entrepreneur or manage a large team, there’s a perfect fit:

Medical and Legal Practices

Maintain HIPAA and compliance-friendly call recording while offering empathetic patient or client support.

Financial Services

Securely capture leads, schedule consultations, and record calls for audit trails.

Home Services & Trades

Keep your small business phone staffed 24/7 so homeowners can book emergency repairs or routine work anytime.

Retail & E-Commerce

Provide real-time order support and pre-sale consultations to reduce cart abandonment and boost satisfaction.

Benefits of Using Answering Service Care

By partnering with Answering Service Care, you gain:

• Increased Conversion Rates: Never lose a hot lead because of an unanswered call.
• Reduced Overhead: No need to hire, train, and manage extra staff.
• Enhanced Brand Image: Consistent, friendly greetings build trust and professionalism.
• Scalability: Easily adjust your plan as your call volume fluctuates.
• Compliance Assurance: Secure call recording keeps you audit-ready.
• Bilingual Reach: Serve English and Spanish callers seamlessly.
• Streamlined Scheduling: Automatic appointment booking frees up your time.
• Real-Time Insights: Access call transcripts and statistics via the portal.

Ready to transform your small business phone experience? Click here to discover your ideal plan.

Customer Support

Answering Service Care’s dedicated support team is available 24/7 to assist with technical questions, plan adjustments, and feature training. Whether you need help setting up call forwarding, customizing scripts, or troubleshooting the mobile app, you’ll reach a knowledgeable specialist within minutes.

All clients receive a dedicated account manager who proactively monitors service performance and solicits your feedback. Quarterly business reviews ensure that your small business phone operations continue to align with evolving goals and customer demand.

External Reviews and Ratings

Across third-party review sites, Answering Service Care maintains an average rating of 4.7 out of 5 stars. Users praise the professionalism of agents, ease of setup, and reliability of the mobile portal. One healthcare provider wrote, “We can’t imagine running our practice without their Instant Replay recordings—compliance has never been simpler.”

Some feedback highlights occasional billing confusion during volume surges, which Answering Service Care addresses through proactive usage alerts and monthly reporting. A few small clients requested more chat customization; the company recently rolled out enhanced chat widget styling options in response.

Educational Resources and Community

Answering Service Care offers a rich library of resources to help clients get the most from their service:

• Official blog with best practices for call management and customer service
• Webinars on appointment scheduling efficiency and bilingual support
• Video tutorials covering portal navigation and reporting features
• A user forum for peer advice, script templates, and troubleshooting tips

New users are invited to monthly onboarding sessions to learn advanced workflows, and ongoing Q&A calls ensure you stay current with feature releases.

Conclusion

Your small business phone is too important to leave unattended. With nearly 50 years of experience, award-winning agents, and a best-in-class technology platform, Answering Service Care ensures every caller receives prompt, professional attention that elevates your brand. From call recording to bilingual support and seamless appointment scheduling, you’ll see immediate improvements in customer satisfaction and operational efficiency. Ready to take your communications to the next level? Get Started with Answering Service Care Today.