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What Is Helpwise?

Helpwise is an all-in-one shared inbox platform designed to streamline calls and SMS across teams. Imagine having every phone conversation, voicemail, and text message neatly logged alongside emails, all within one collaborative dashboard. Helpwise caters to customer support, sales, and operations teams that need real-time visibility into every interaction. Core use-cases include:

• Centralizing communication channels in a single shared inbox.
• Automated call and SMS logging for accountability and performance tracking.
• Effortless click-to-call and click-to-text workflows directly from conversations.
• Scalable team collaboration through shared inboxes, assignment rules, and automation.

Features

Helpwise packs a wealth of features to help teams track, analyze, and manage every call and SMS. Below is an in-depth look at what makes this tool so versatile.

Shared Inbox Integration

Your entire team can make calls and send SMS without leaving the shared inbox environment.

– Click a phone number to dial instantly—no external dialers required.
– All outgoing and incoming messages appear alongside email threads for unified visibility.
– Voicemails and call recordings are archived under each conversation.

Activity & Notes Tracking

Never lose context on customer interactions again. Helpwise tracks your daily activities and lets you attach notes.

– Automatic activity logs show timestamps for every call, SMS, and voicemail.
– Add personalized notes to highlight follow-up tasks or share insights with teammates.
– Filter activities by user or contact to review performance and history at a glance.

Call Recordings & Voicemails

Every call you make or receive is captured and stored for compliance and quality control.

– Playback recordings from your dashboard or download MP3 files for archiving.
– Voicemail transcripts make it quick to skim messages without listening to every second.
– Use recordings in training sessions to illustrate best practices or identify coaching opportunities.

Contact Sync

Whether you’re calling leads or existing clients, Helpwise keeps contact data synchronized in real time.

– Two-way sync with CRMs and address books prevents outdated information.
– View company details, past interactions, and open tickets directly within the dialer.
– Bulk import contacts for large-scale outreach campaigns.

Click-to-Text & Click-to-Call Buttons

Removing friction from communication is at the heart of Helpwise’s design.

– One-click SMS or calls from any phone number in the shared inbox.
– Automated templates for saved replies speed up repetitive SMS outreach.
– Perfect for sales reps making dozens of touchpoints daily.

Missed Call Alerts

Miss a call? Helpwise notifies you instantly so you never drop the ball.

– Real-time alerts push to desktop or mobile when calls go unanswered.
– Automatic assignment rules ensure the right team member follows up.
– Detailed missed-call logs help identify peak hours and staffing needs.

JustCall Integration

Helpwise’s native integration with JustCall supercharges your phone system.

– Automatic logging of all JustCall calls as activities in Helpwise.
– SMS tracking from JustCall appears seamlessly in your shared inbox.
– Full cycle: dial, record, log, analyze—all without switching apps.

Pricing

Helpwise offers straightforward pricing tiers to suit teams of all sizes. Plus, with this flash sale, you can Get 29% OFF Helpwise Annual Plans Today and maximize savings on your yearly commitment.

Standard Plan

• Price: $15 per user/month (billed annually)
• Ideal for small teams (2–10 users)
• Features: 3 Shared Inboxes, 15 Saved Replies, Help Center/Knowledge Base, Live Chat, Facebook integration, Standard Analytics.

Premium Plan

• Price: $29 per user/month (billed annually)
• Designed for growing teams (minimum 2 users)
• Added perks: 10 Shared Inboxes, Unlimited Saved Replies, 25 Automation Rules, Chatbot, WhatsApp & Calling channels, Advanced Analytics, CSAT, AI Assist.

Advanced Plan

• Price: $49 per user/month (billed annually)
• Built for larger teams (minimum 3 users)
• Plus: 30 Shared Inboxes, SLA & AI Auto-Prioritization, Free Chatbot and Calling, SSO, Priority support, Custom Views.

Benefits to the User (Value for Money)

Helpwise delivers clear ROI by consolidating channels, automating tasks, and offering robust analytics. Here’s why it’s worth every penny:

• Unified Communication: All channels—calls, SMS, email—live in one dashboard, reducing tool-switching and boosting productivity.
• Time Savings: Click-to-call/SMS and automated logging free your agents from manual data entry, allowing more time for value-added interactions.
• Scalability: From 2-user startups to 100-person support centers, Helpwise scales with transparent pricing and flexible shared inbox counts.
• Data-Driven Insights: Comprehensive analytics pinpoint bottlenecks and high-performers, driving smarter staffing and training decisions.
• Improved Customer Experience: Rapid response to missed calls and SMS ensures no customer feels neglected, boosting satisfaction and loyalty.

Customer Support

Helpwise’s support team is known for lightning-fast response times and deep expertise. You can reach them via email, live chat, or phone—whichever medium you prefer. In my experience, a dedicated support rep jumped in within minutes of my chat request and guided me through advanced automation rules setup.

Beyond real-time help, Helpwise provides extensive documentation, video tutorials, and an active community forum. Whether you need step-by-step guides on integration or best practices for call campaigns, you’ll find friendly experts ready to assist.

External Reviews and Ratings

Across review platforms like G2 and Capterra, Helpwise holds an average rating of 4.6 out of 5 stars. Users consistently highlight:

• “Seamless call logging and SMS integration—our team never misses a detail.” (5★)
• “Intuitive UI and powerful automation rules saved us hours every week.” (4.7★)

Some reviewers note a learning curve when configuring advanced rules or integrating niche CRMs. However, Helpwise actively updates its documentation and has recently launched AI-assisted tutorials to smooth onboarding. New improvements, like customizable dashboard widgets, directly address user feedback.

Educational Resources and Community

Helpwise offers a robust library of learning materials:

• Official Blog: Weekly posts on support workflows, SMS deliverability, and remote team management.
• Video Tutorials: Short how-tos covering setup, integration, and campaign best practices.
• Webinars & Workshops: Live sessions with product experts and guest speakers from leading support teams.
• User Forum: Peer-to-peer community for tips, troubleshooting, and feature requests.

Conclusion

In a nutshell, Helpwise transforms scattered communication channels into a cohesive, trackable system that scales with your business. From effortless click-to-call SMS outreach to data-rich analytics and top-tier support, it’s built for teams that demand efficiency without complexity. Remember, this Get 29% OFF Helpwise Annual Plans Today flash sale won’t last forever—so seize the savings while you can. Ready to optimize your team’s workflow? Start your Helpwise journey now and lock in that unbeatable discount!

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