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Managing large-scale customer outreach or internal alerts can be overwhelming. I’ve seen teams struggle with spam filters, compliance headaches, and jumbled inboxes. That’s why Textline, a pioneer in business SMS software with SOC-2 certification and HIPAA compliance, has become my go-to solution. With clients ranging from fast-growing startups to Fortune 500 companies, Textline helps you scale without sacrificing that human touch.

What is Textline?

Textline is a leading mass texting service designed for modern businesses that need secure, two-way SMS at scale. It allows you to broadcast personalized messages, manage customer conversations in a unified inbox, and automate workflows—all with enterprise-grade security and compliance.

Whether you need to send appointment reminders, sales promotions, support updates, or team alerts, Textline makes every message count. It’s the fastest, friendliest way to reach people where they already are: on their phones.

Textline Overview

Founded with the mission to make business communication as personal as a one-on-one chat, Textline has grown rapidly since its inception. Backed by industry veterans and trusted by thousands of companies worldwide, it continues to innovate in SMS delivery, security, and collaboration features.

Over the years, Textline has introduced advanced automations, robust integrations, and enterprise-grade compliance, earning accolades from tech analysts and CIOs alike. Continuous investment in infrastructure ensures high deliverability rates and near-zero downtime, so you can trust every message gets delivered.

Pros and Cons

Pro: Scalable mass texting capabilities let you reach thousands with a few clicks, without losing personalization.

Pro: Unified inbox consolidates all conversations—SMS, MMS, and webchat—into one intuitive interface.

Pro: Two-way texting encourages real-time engagement, boosting customer satisfaction and response rates.

Pro: Enterprise-grade security with SOC-2, HIPAA, and TCPA compliance keeps data safe and campaigns above board.

Pro: Powerful automations and scheduling tools streamline repetitive tasks and ensure timely follow-ups.

Pro: Rich analytics and reporting help you track KPIs like delivery rates, response times, and team performance.

Con: Minimum 3-agent requirement on entry plans may be too high for solo entrepreneurs.

Con: Advanced features like dedicated account management and custom agent roles are reserved for higher-tier plans.

Features

Textline packs every essential feature you need to power your mass texting service.

Mass Texting

Send broadcast messages to large contact lists instantly:

• Personalize with variable fields to maintain a one-to-one feel.
• Schedule sends for optimal open rates.
• Monitor delivery and engagement in real time.

Unified Inbox

Manage all conversations—SMS, group texts, and webchats—from one dashboard:

• Tag, assign, and comment on threads collaboratively.
• Search across history, even if you’ve switched plans.

Two-Way Texting

Engage customers in back-and-forth conversations:

• Use canned responses (Shortcuts) for quick replies.
• Share images, links, and files seamlessly.

SMS Surveys

Collect feedback with CSAT, NPS, or custom surveys directly via text.

Automations

Automate welcome messages, out-of-office replies, and drip campaigns to save time.

Metrics

Built-in dashboards track key metrics, including message volume, response rates, and agent efficiency.

Textline Pricing

Choose the plan that fits your team size and feature needs.

Limited

Price: $20/agent per month
Ideal for small teams starting with business texting.
Highlights:

• Basic SMS features
• One department
• 90-day message history

Standard

Price: $30/agent per month
Ideal for growing teams needing surveys and integrations.
Highlights:

• 3-year conversation history
• CSAT & NPS surveys
• Standard integrations, API & webhooks
• HIPAA compatible

Pro (Recommended)

Price: $50/agent per month
Ideal for enterprises requiring advanced security and support.
Highlights:

• Unlimited history
• Custom roles & surveys
• Time-based automations & routing
• Priority support & dedicated CSM

Enterprise

Custom pricing for unlimited agents and personalized plans.

Textline Is Best For

Whether you’re a small business or a global enterprise, Textline adapts to your needs.

Support Teams

Resolve tickets faster by offering SMS as a preferred channel, reducing hold times and boosting CSAT.

Sales Organizations

Drive pipeline growth with timely outreach and nurture sequences that feel personal.

Internal Communications

Keep field teams, remote employees, and contractors in sync with group texts and alerts.

Healthcare Providers

Send appointment reminders and health tips securely with HIPAA-compliant messaging.

Benefits of Using Textline

• Higher engagement: SMS open rates exceed 95%, ensuring your messages are seen.
• Improved productivity: Automations and templates save hours of manual work.
• Better customer experience: Two-way texting feels personal and convenient.
• Regulatory peace of mind: Built-in compliance for HIPAA, TCPA, and industry standards.
• Actionable insights: Real-time metrics help you optimize campaigns on the fly.

Customer Support

Textline’s support team is available via chat, email, and phone. Response times average under 30 minutes for most plans, and Pro/Enterprise customers enjoy priority routing and a dedicated customer success manager.

Comprehensive documentation, onboarding webinars, and a knowledge base empower your team to get up and running quickly. Plus, our SMS registration guidance ensures your campaigns comply with carrier regulations from day one.

External Reviews and Ratings

Customers applaud Textline’s ease of use and reliability. On major review platforms, it scores above 4.5 stars for deliverability and support responsiveness. Users often highlight how quickly they see ROI from reduced no-shows and faster lead follow-ups.

Some feedback mentions the learning curve for advanced automations and the agent minimum on entry plans. Textline addresses these by offering tailored onboarding sessions and flexible Enterprise options to accommodate smaller teams or unique workflows.

Educational Resources and Community

Textline maintains an active blog, regular webinars, and in-depth tutorials covering SMS best practices, compliance tips, and case studies. Its user forum fosters peer-to-peer advice, and customers can access exclusive Slack channels for deeper collaboration.

Conclusion

In today’s fast-paced world, a robust mass texting service is no longer optional—it’s essential. Textline combines ease of use, enterprise-grade security, and powerful automations to help you engage more customers, streamline team communication, and stay compliant. Ready to transform your outreach?

Try Textline Free for 14 days Today and see how effortless mass texting can be.