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Stick around and you’ll discover exactly how this limited discount slashes your costs, while powering up your SMS communications with enterprise-grade features. Let’s dive into why Textline stands out—and how you can lock in this incredible saving before it’s gone.

What Is Textline?

Textline is a business texting software designed to help organizations streamline and scale SMS communication. Whether you’re handling customer support, sales outreach, or internal collaboration, Textline makes texting your preferred channel. It offers:

• Secure, compliant messaging (SOC-2 certified, HIPAA and TCPA compatible).
• Two-way SMS conversations at scale.
• Team collaboration tools for multi-user workflows.
• Automation, surveys, and analytics to optimize performance.

In short, Textline empowers modern operations teams to be there for customers on the channel they love—text messaging—while giving businesses the safeguards and controls they need.

Features

Textline packs a robust suite of features built for scaling SMS communication without sacrificing personalization. Here’s an in-depth look at what you get:

Mass Texting

Broadcast messages to thousands of contacts simultaneously—perfect for announcements, alerts, or promotions.

• Segmented lists for targeted campaigns.
• Personalization with variable fields (e.g., first name, location).
• Opt-out management to stay compliant with regulations.

Unified Inbox

Keep every text conversation in one streamlined view. No more hopping between tools.

• Filter by department, agent, or message status.
• Searchable history across all contacts.
• Easy assignment and tagging for organized workflows.

Two-Way Texting

Engage in real-time, one-on-one chats with customers or team members.

• Rich media support (images, emojis).
• Read receipts and typing indicators.
• Mobile apps to stay connected on the go.

SMS Surveys

Collect actionable feedback via text. Choose from CSAT, NPS, or create custom surveys.

• Automated survey triggers after interactions.
• Built-in analytics for response trends.
• Exportable results to your CRM or BI tools.

Group Texting

Converse with multiple recipients in the same thread—ideal for small teams or focus groups.

• Visibility into all replies.
• Easy to moderate and manage group membership.
• Reduce phone calls by consolidating group discussions.

Text Templates (Shortcuts)

Save time with canned responses that you can personalize instantly.

• Organize templates by category or department.
• Insert variable fields to keep messages personal.
• Share templates across your team for consistency.

Automations

Streamline repetitive tasks and create reliable workflows.

• Auto-replies for after-hours or busy periods.
• Scheduled messages for timely follow-ups.
• Conditional triggers based on keywords or survey responses.

Metrics & Analytics

Monitor campaign performance and team productivity with built-in dashboards.

• Key metrics like response rates, average reply time, and throughput.
• Agent performance scorecards.
• Exportable reports for stakeholders.

Pricing

Textline offers flexible pricing tiers designed to grow with your needs. Here’s a breakdown of each plan:

Limited Plan

• Price: $20 per agent/month (billed monthly)
• Minimum: 3 agents
• Ideal for small teams exploring SMS capabilities.
• Includes basic texting features, one department, 90-day history.
• Webchat add-on available.

Standard Plan

• Price: $30 per agent/month
• Minimum: 3 agents
• Best for growing teams needing extended history and surveys.
• Everything in Limited, plus multiple departments, 3-year history, NPS/CSAT surveys, integrations, API access.
• HIPAA compatible; webchat add-on available.

Pro Plan (Recommended)

• Price: $50 per agent/month
• Minimum: 5 agents
• For established businesses requiring advanced security and support.
• Unlimited conversation history, custom roles, Salesforce integration, time-based automations, priority support, dedicated CSM.
• HIPAA compatible; webchat add-on available.

Enterprise Plan

• Custom pricing
• Unlimited agents
• Flexible implementation, quarterly reviews, personalized account plans.
• All Pro features plus enterprise-grade SLA and onboarding.
• HIPAA compatible; webchat add-on available.

Benefits to the User (Value for Money)

Investing in Textline delivers clear value across productivity, customer satisfaction, and security:

• Cost Savings: A single SMS costs a fraction of a support call. Automations further reduce manual labor.
• Increased Response Rates: Text messages boast response rates above 90%. Quicker engagement means faster resolutions.
• Team Efficiency: Collaboration tools and unified inboxes remove silos, letting teams handle more conversations simultaneously.
• Security & Compliance: SOC-2 certification and HIPAA/TCPA compliance guard sensitive data and reduce regulatory risks.
• Scalability: From a 3-agent Limited plan to enterprise-wide deployments, Textline grows with your needs.
• Actionable Insights: Built-in analytics uncover bottlenecks, letting you fine-tune messaging strategies.
• Personalized Touch: Templates and macros ensure messages are both efficient and personal, boosting customer loyalty.

If these benefits sound like what your team needs, check out Textline and grab your 20% OFF while it’s still available.

Customer Support

Textline’s support team prides itself on fast response times and in-depth expertise. Whether you hit a snag during onboarding or need advanced troubleshooting, you’ll find knowledgeable agents ready to help via email, live chat, or phone. The support portal also offers self-service resources—including guides, FAQs, and video walkthroughs—for quick answers.

For Pro and Enterprise customers, dedicated customer success managers provide personalized assistance and quarterly business reviews. This tailored support ensures you’re maximizing Textline’s capabilities and continuously improving your SMS strategy.

External Reviews and Ratings

On G2, Textline holds an impressive 4.6-star rating from over 200 reviews. Users praise its intuitive interface, reliable deliverability, and robust compliance safeguards. On Capterra, Textline scores 4.7-stars, with customers highlighting the value of team collaboration features and responsive support.

Some users have noted occasional delays in SMS registration approvals and a learning curve with advanced automation rules. However, Textline has responded by streamlining its carrier registration process and adding more in-app tutorials. Their continual updates demonstrate a commitment to addressing feedback and improving the platform.

Educational Resources and Community

Textline offers a wealth of learning materials to help users succeed. The official blog publishes articles on best practices, compliance tips, and case studies. Video tutorials cover everything from initial setup to advanced automations. Comprehensive documentation walks you through API integration, department configurations, and security settings.

Beyond official channels, an active user community has formed on forums and social media groups. You’ll find peer-to-peer advice, shared templates, and real-world examples of how companies use Textline to boost engagement and revenue. Joining these groups is a great way to learn tricks, ask questions, and connect with fellow SMS professionals.

Conclusion

In today’s fast-paced environment, texting is the preferred channel for many customers. With Textline’s secure, collaborative platform and advanced features, you can engage audiences at scale while keeping conversations personal. By choosing Textline today, you’ll also enjoy a limited discount—Get 20% OFF on Textline annual plans Today—making this the perfect moment to upgrade your business SMS strategy. Midway through your decision, remember that this offer won’t last forever: Textline delivers unmatched value for modern teams.

Ready to power up your SMS communications? Get 20% OFF on Textline annual plans Today and transform how you connect with customers. Try Textline free for 14 days now and secure your discount!