What is Zonka Feedback?

Zonka Feedback is an AI-driven CX & feedback platform designed to help organizations gather, analyze, and act on employee satisfaction survey data. By delivering intelligent, two-way conversations through powerful surveys, it simplifies the process of measuring engagement and filling gaps in workplace morale. Whether you’re measuring NPS, CSAT, or CES, Zonka Feedback empowers teams to design stunning surveys, collect responses across every touchpoint, and turn raw feedback into actionable insights.

Zonka Feedback Overview

Zonka Feedback was founded with a mission to bridge the gap between customers, employees, and decision-makers through real-time feedback loops. Over the years, it has grown into a comprehensive platform that serves thousands of customers globally, from startups to enterprises. Its commitment to innovation earned recognition for its AI-powered analytics and user-friendly survey builder.

The platform’s growth milestones include the introduction of multi-channel feedback collection, advanced AI sentiment analysis, and seamless integrations with major CRMs and help desks. Today, it stands out for its balance of simplicity and power, making employee satisfaction survey programs scalable for any organization.

Pros and Cons

Pros:

• Easy Survey Builder: Drag-and-drop interface and AI templates let you design engaging employee satisfaction surveys in minutes.
• Multi-Channel Distribution: Reach employees via email, SMS, in-app, kiosks, and more for broad data collection.
• AI Analytics: Automatic sentiment and theme detection helps you decode employee voice without manual tagging.
• Closed-Loop Workflows: Automate follow-up actions to close the feedback loop and boost engagement.
• Real-Time Reporting: Custom dashboards and location-based reporting identify trends on the fly.
• Scalable Integrations: Native connectors with Salesforce, HubSpot, Zendesk, plus Zapier support for 1,000+ apps.

Cons:

• Advanced AI features and white-label options are only available on higher-tier plans.
• Customization of workflows can require an initial learning curve for new users.

Features

Zonka Feedback offers a suite of features that streamline the entire employee satisfaction survey lifecycle.

AI Survey Builder

Leverage AI-generated templates and expert question sets to create branded, multi-language surveys within minutes.

• Smart follow-up questions based on responses
• Custom CSS and white-label domain support
• Library of pre-built employee engagement templates

Multi-Channel Feedback Collection

Capture feedback at every workplace touchpoint to ensure comprehensive insights.

• Email, SMS, WhatsApp, and links
• In-app SDK for product-feedback and engagement
• Offline kiosks and mobile forms for field operations

AI Analytics & Sentiment Detection

Automatically categorize comments by sentiment, urgency, and theme—eliminating manual analysis.

• Emotion detection and intent-based routing
• Automatic tagging, themes, and entity recognition
• Word clouds and key driver reports

Closed-Loop Workflows

Design automated journeys that trigger follow-ups, assign tasks, and send alerts so no unhappy employee goes unheard.

• Email and Slack notifications
• Case management and ticketing
• Collaboration inbox for team alignment

Advanced Reporting & Dashboards

Drill into location-based CX, department-level scores, and agent feedback for a granular view of satisfaction.

• Custom report schedules
• Real-time dashboard sharing
• Cross-filter by attributes like tenure, department, and job role

Zonka Feedback Pricing

Whether you’re just starting with your first employee satisfaction survey or scaling across departments, there’s a plan for you.

Free

Price: $0/month | Ideal for solo HR professionals and small teams testing basic surveys.

• 50 responses/month, 1 user
• 3 active surveys, AI templates, basic analytics
• NPS, CSAT, CES metrics

Starter

Price: $79/month | Best for small teams seeking multi-channel feedback and automation.

• 250 responses, 3 users
• Email, SMS, WhatsApp surveys
• Workflow automation, multi-language support, 20+ integrations

Growth

Price: $299/month | Perfect for mid-size HR departments requiring advanced AI insights.

• 1,000 responses, 5 users
• In-app SDK, APIs, white-label domain
• Advanced sentiment analysis, dynamic user segments

Enterprise

Price: Custom | Tailored for large organizations with complex compliance and integration needs.

• Custom response quotas, SSO, HIPAA compliance
• Dedicated success manager and consulting
• Case management, advanced AI themes, historical data import

Zonka Feedback Is Best For

From agile startups to global enterprises, any organization looking to measure and improve employee engagement can benefit.

HR Teams

Conduct regular employee satisfaction surveys, track engagement drivers, and spot retention risks before they escalate.

Operations Managers

Gather frontline feedback via kiosks or mobile forms to drive process improvements and safety audits.

Product Teams

Use in-app surveys to understand employee usage patterns and identify training gaps.

Benefits of Using Zonka Feedback

• Streamlined Insights: Consolidate feedback from all departments into one platform for a unified view.
• Actionable Data: AI-driven themes and sentiment scores guide decision-making with precision.
• Employee Retention: Close the loop on low scores before morale drops.
• Scalable Programs: Grow your employee satisfaction survey initiatives from 50 to 50,000 responses effortlessly.
• Seamless Integrations: Sync with HRIS, help desks, and project management tools to automate workflows.

Customer Support

Zonka Feedback’s support team responds promptly via live chat, email, and phone to ensure your employee satisfaction survey programs run smoothly. Whether you need help designing complex workflows or troubleshooting integrations, dedicated experts are available around the clock.

Users also benefit from self-service resources like knowledge base articles, in-depth tutorials, and video guides. For Enterprise clients, a dedicated success manager provides personalized onboarding and quarterly business reviews.

External Reviews and Ratings

Most customers praise Zonka Feedback for its intuitive survey builder, robust AI analytics, and responsive support. Reviewers on independent platforms highlight the platform’s ability to turn raw employee satisfaction survey data into strategic initiatives quickly.

Some users note a learning curve in setting up advanced automations and custom reporting. However, the company continues to address these concerns through updated documentation, training webinars, and continuous product enhancements.

Educational Resources and Community

Zonka Feedback maintains an active blog, hosting expert articles on survey best practices, employee engagement strategies, and actionable CX insights. Regular webinars cover topics like building closed-loop workflows and maximizing NPS impact. An online community forum lets users exchange tips, vote on feature requests, and co-create templates.

Conclusion

Launching an effective employee satisfaction survey program is easier when you have the right tools. With its AI-driven analytics, multi-channel distribution, and automated workflows, Zonka Feedback helps you measure engagement, uncover pain points, and close the feedback loop. Ready to elevate your workplace culture? Get Started with Zonka Feedback for Free Today and transform every survey into a catalyst for positive change.

Get Started with Zonka Feedback for Free Today