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What Is Textline?

Textline is an enterprise-grade business texting software designed to streamline and scale two-way SMS communication. It empowers customer support, sales, and internal teams to connect with contacts through a familiar, fast, and convenient channel. Built with top-level security and compliance, Textline fulfills use cases such as:

• Customer support ticketing via SMS
• Outbound sales outreach and follow-ups
• Appointment reminders and confirmations
• Internal team alerts and notifications
• Mass marketing broadcasts

Whether you’re managing a small support team or coordinating cross-departmental outreach for an enterprise, Textline offers the tools you need to keep conversations personal—and keep data protected.

Features

Textline comes packed with robust SMS features designed to help businesses of all sizes grow, collaborate, and deliver an exceptional texting experience. Below is a deep dive into each key capability.

Mass Texting

Send broadcast messages to large lists of contacts with ease. This feature is ideal for announcements, promotions, or urgent alerts.

• Segment audiences by tags, department, or custom fields
• Schedule broadcasts during peak engagement windows
• Ensure compliance with TCPA registration and opt-in checks

Unified Inbox

Manage all your text conversations in a single, shared inbox so no message slips through the cracks.

• Filter by department or agent status
• Tag and assign conversations to specific team members
• Search across message history in seconds

Two-Way Texting

Engage in real-time, one-on-one chats to resolve issues faster and build stronger relationships.

• Use personal or toll-free numbers to match your brand voice
• Automate common responses with Shortcuts (text templates)
• Insert variable fields for quick personalization

SMS Surveys

Gather feedback directly via text with CSAT, NPS, or custom surveys to measure satisfaction and improve service.

• Automate survey sends after ticket resolution
• Collect real-time results and actionable insights
• Integrate survey data into your CRM for holistic reporting

Group Texting

Send one message to multiple recipients and receive replies in a shared group thread for collaborative discussions.

• Create ad hoc or saved group templates
• Manage permissions for who can join or leave threads
• Use for team coordination, staff announcements, or event updates

Text Templates (Shortcuts)

Save time by creating canned responses for frequently asked questions or common workflows.

• Organize templates into folders for quick access
• Customize each Shortcut with emojis, images, or placeholders
• Share templates across agents for consistent messaging

Automations

Streamline repetitive tasks and keep conversations moving without manual intervention.

• Auto-reply to incoming messages outside business hours
• Route messages based on keywords or tags
• Schedule follow-up texts in advance

Metrics and Reporting

Access built-in dashboards to track key performance indicators such as response time, conversation volume, and team productivity.

• Export data for deeper analysis
• Monitor SLA compliance and agent workload
• Identify trends to optimize workflows

Pricing

Textline’s flexible plans scale with your team’s needs. Choose the right tier based on agent count, feature requirements, and desired conversation history.

• Limited — $20 per agent/month, minimum 3 agents
  Suited for startups or small teams getting started with basic texting.
  Includes one department, 90-day conversation history, basic features, and optional webchat add-on.
• Standard — $30 per agent/month, minimum 3 agents
  Best for growing businesses needing surveys, multi-department support, and standard integrations. Comes with 3-year history, CSAT/NPS surveys, API/webhooks, and HIPAA compatibility.
• Pro (Recommended) — $50 per agent/month, minimum 5 agents
  Designed for midsize teams requiring unlimited history, advanced automations, custom surveys, Salesforce integration, and priority support. Includes a dedicated customer success manager.
• Enterprise — Custom pricing, unlimited agents
  Tailor-made implementation, quarterly business reviews, personalized account plans, and the full suite of Pro features scaled to your organization.

Keep in mind, locking in annual billing not only simplifies budgeting but also unlocks Get 20% OFF on Textline annual plans Today. It’s a no-brainer for teams aiming to maximize ROI.

Benefits to the User (Value for Money)

Textline offers a multitude of advantages that translate into tangible returns for your operations.

• Accelerated Response Times:
  Cuts average reply times by up to 70%, boosting customer satisfaction and reducing churn.
• Enhanced Team Collaboration:
  Shared inbox and routing ensure no message is missed, improving internal coordination and accountability.
• Scalability Without Compromise:
  Broadcasts and automations let you serve thousands of contacts while maintaining a personal touch.
• Regulatory Peace of Mind:
  SOC-2 certified, HIPAA and TCPA compliant—prevents costly fines and safeguards sensitive data.
• Data-Driven Insights:
  Real-time metrics identify bottlenecks, optimize staffing, and support continuous improvement.
• Cost Savings:
  By consolidating phone, chat, and ticketing tools into one SMS platform, you lower overhead and simplify vendor management.

Customer Support

I’ve been particularly impressed by Textline’s commitment to customer success. Their support team is easily reachable via email, live chat, and phone. Even outside of regular business hours, the auto-reply and routing automations ensure urgent issues are addressed promptly by an on-call specialist.

For enterprise customers, a dedicated customer success manager oversees onboarding, provides quarterly business reviews, and offers best-practice recommendations. This level of white-glove service ensures you’re never left in the dark and your SMS program continues to deliver outstanding results.

External Reviews and Ratings

Across platforms like G2, Capterra, and TrustRadius, Textline consistently earns high marks for usability and support. Users praise the intuitive interface, reliable deliverability, and responsive customer service. On G2, Textline holds an average rating of 4.6/5, with reviewers highlighting the ease of setup and collaboration features.

Some customers note minor limitations, such as occasional delays in bulk broadcasts during peak times and a learning curve for advanced automations. Fortunately, Textline’s product team actively addresses these issues—recent updates have focused on broadcast performance optimizations and new workflow templates to simplify automation setup.

Educational Resources and Community

Textline offers a wealth of learning materials, including an official blog covering SMS best practices, compliance tips, and case studies. Video tutorials guide you through everything from initial setup to advanced automations. Their extensive documentation library breaks down API integration, department configuration, and message routing.

Beyond official channels, Textline hosts a vibrant user community on Slack and LinkedIn Groups, where professionals share templates, troubleshoot issues, and swap growth hacks. Whether you’re a newbie or a seasoned SMS marketer, these resources help you stay ahead of trends and extract maximum value from the platform.

Conclusion

In today’s fast-paced business environment, texting has become the preferred channel for customer engagement and internal communication. Textline delivers on security, scalability, and collaboration—backed by robust features, transparent pricing, and top-tier customer support. Remember, you can secure an exclusive Get 20% OFF on Textline annual plans Today to unlock full access while saving significantly on subscription costs.

Don’t let this opportunity slip by—tap into the power of business SMS with industry-leading compliance and functionality. Click the link below and claim your discount now to transform your communication strategy and delight your customers!

Get 20% OFF on Textline annual plans Today