Balancing agent workloads can feel like juggling plates—especially when call volumes spike unexpectedly. By choosing to randomly assign incoming calls, your support team gets a fair distribution of requests, preventing burnout and reducing wait times. That’s where Freshcaller steps in as your go-to cloud-based contact center solution.

Why Randomly Assign Calls Improves Support Quality

When calls land in a single queue, top performers get buried and newer agents get overlooked. By distributing calls randomly, you ensure:

• Even workload across all agents
• Faster responses thanks to smaller individual queues
• Reduced risk of agent fatigue and drop-off
• A fair environment that boosts morale

How Freshcaller Enables Seamless Random Routing

Freshcaller makes it effortless to set up a random distribution strategy in just a few clicks. With advanced inbound routing options, you can choose random as your primary routing method, then customize fallback workflows, holiday routing, and IVR menus—all without writing a single line of code.

Within minutes, your global contact center is live: agents log in remotely, pick up calls, and collaborate on complex issues using built-in warm and cold transfer tools. Best of all, you’ll never miss a call with parallel ringing and queue callbacks.

Key Features That Support Random Call Assignment

Intuitive Call Queues

• Create multiple queues with unique settings for priority, wait messages, and timeouts
• Enable random distribution to evenly share volume among available agents

Voice AI and IVR

• Speech-enabled IVR guides customers to the right queue automatically
• AI-powered voice bots handle routine queries before routing live

Real-Time Performance Dashboards

• Monitor call volumes, agent status, and service levels
• Identify when to adjust queue size or routing strategy on the fly

Getting Started with Freshcaller

Setting up a random call routing strategy takes just a few clicks. Simply sign up, buy numbers from over 90 countries or bring your own carrier, then define your “Random Distribution” rule in the inbound routing section. Your agents will start receiving calls equitably from day one.

Ready to elevate your voice support with random call allocation? Try Freshcaller Free for 14 days Today and experience lower wait times, happier agents, and delighted customers.