If you’re exploring small business answering service software solutions that let you stay focused on growth, you’ve come to the right place. With Answering Service Care, your calls and chats are handled by caring professionals 24/7. Get Started with Answering Service Care Today

Managing customer inquiries around the clock can be overwhelming—and expensive—when you’re a small or medium-sized organization. Since 1974, Answering Service Care has built a reputation for personalized, reliable support across every industry. Their award-winning team and innovative call-handling software ensure you never miss a lead, and they’ll tailor a plan that fits your budget.

What is Answering Service Care?

Answering Service Care is a full-service answering and live chat platform designed to handle inbound calls, messages, appointment scheduling, and bilingual support for small and medium-sized businesses. By integrating proprietary software with trained live agents, they deliver seamless customer experiences and accurate message delivery.

Answering Service Care Overview

Founded by Herman Shooster in 1974, the family-owned business has grown into an industry leader while retaining its personal touch. Over three generations, Answering Service Care has expanded services to include call recording, live chat, and multilingual support—all running on their secure, custom software.

Their mission is simple: let you focus on core business tasks by managing every customer touchpoint. From startups to enterprise clients, they’ve scaled their operations to meet call volumes of any size without sacrificing quality or responsiveness.

Pros and Cons

Pro: 24/7 live call answering and chat support for any industry.

Pro: Customizable plans ensure you only pay for what you need.

Pro: Bilingual service in English and Spanish at no extra hiring cost.

Pro: Appointment scheduling integration with Acuity for error-free bookings.

Pro: Instant Replay call recording accessible online for 30 days.

Pro: Secure mobile app and portal for real-time message delivery and website integration.

Con: Call recording retention is limited to 30 days without additional storage add-ons.

Con: Enterprise-level features may require a higher monthly minimum spend.

Features

Answering Service Care combines technology and human talent to deliver a comprehensive communication solution.

Call Recording

The proprietary Instant Replay tool lets you record, store, and retrieve calls via an online portal for up to 30 days. Perfect for legal, medical, or financial practices that require accurate message retrieval.

• Easy instant playback through secure portal
• Time-stamped recordings for compliance
• Downloadable for archiving or training

Bilingual Service

Seamlessly serve English and Spanish-speaking callers with trained agents who follow your scripts exactly.

• No extra cost compared to hiring internal staff
• Customized greetings and call flows
• Real-time message delivery in both languages

Appointment Scheduling

Using Acuity scheduling software, Answering Service Care sets and manages appointments, preventing double-bookings and missed consultations.

• Centralized calendar access for staff
• Automated reminders to reduce no-shows
• Error-free, always accessible booking platform

Live Chat

Integrate 24/7 live chat with your website to capture leads in real time and answer visitor questions instantly.

• Customizable chat window design
• Pre-qualified lead scripts
• Seamless handoff to phone support when needed

Answering Service Care Pricing

Select a plan tailored to your call and chat volume without hidden fees.

Answering Service Plans

Ideal for businesses that need professional call handling without large overhead.

• Starter: \$40/month, pay-per-minute at \$1.65
• Small Business: \$179/month, 100 included minutes, \$1.62/additional
• Pro (Most Popular): \$319/month, 250 included minutes, \$1.52/additional
• Enterprise: \$599/month, 500 included minutes, \$1.28/additional

Live Chat Plans

• Starter: \$35/month, \$5/chat
• Small Business: \$145/month, 30 chats, \$5/additional
• Pro (Most Popular): \$245/month, 50 chats, \$5/additional
• Enterprise: \$400/month, 100 chats, \$5/additional

Who Is Answering Service Care Best For?

Whether you’re just starting out or growing rapidly, Answering Service Care has a solution.

Small Businesses on a Budget

Get 24/7 coverage without hiring extra staff or worrying about payroll and benefits.

Medical and Legal Practices

Ensure accurate, confidential message handling and access call recordings for compliance.

Financial Services Institutions

Offer bilingual support, appointment scheduling, and secure message delivery to clients in both languages.

Benefits of Using Answering Service Care

• Cost Savings: Reduce overhead by outsourcing calls and chats instead of hiring full-time staff.
• Scalability: Easily upgrade your plan as your call volume grows.
• 24/7 Availability: Never miss a lead or support request outside business hours.
• Professional Image: Scripts and greetings customized to your brand.
• Peace of Mind: Real-time message delivery ensures prompt responses.

Customer Support

Answering Service Care’s support team is available around the clock via phone, email, and chat. Their agents undergo rigorous onsite training in client-specific scripts, call-handling best practices, and software operation.

Whether you have a question about configuring forwarding rules or need help accessing Instant Replay recordings, dedicated account managers ensure fast, friendly resolutions.

External Reviews and Ratings

Clients consistently praise Answering Service Care for reliability, professionalism, and cost-effectiveness. Many highlight how the bilingual service helped them tap into new markets. On rating sites, the average score exceeds 4.5/5 stars.

A few users have requested longer recording retention or deeper app integration. Answering Service Care has responded by planning extended archiving options and continuous app enhancements based on feedback.

Educational Resources and Community

Stay informed with Answering Service Care’s blog, featuring articles on customer service best practices, call-handling tips, and industry trends. Webinars and tutorials guide you through setup, script writing, and maximizing ROI.

Join their online community forum to exchange ideas with other small business owners and share success stories. Regular Q&A sessions with experts help you get the most from your small business answering service software.

Conclusion

Managing inbound calls and chats doesn’t have to drain your resources or distract you from core operations. With Answering Service Care handling your customer communications, you gain reliability, flexibility, and professional support. Ready to transform your customer experience? Get Started with Answering Service Care Today

Don’t let missed calls cost you business. Get Started with Answering Service Care Today and discover the best in small business answering service software.