Affordable Answering Service Software for Small Businesses
Searching for the ultimate guide to small business answering service software? You just landed on the right page. When you choose Answering Service Care, you tap into nearly 50 years of award-winning expertise in call and chat handling designed specifically for growing businesses like yours.
What is Answering Service Care?
Answering Service Care is an all-in-one virtual reception and live chat solution that ensures your calls and messages never go unanswered. From basic call pickup to bilingual support, appointment scheduling, and proprietary call recording, it provides the essential tools small and medium businesses need to maintain professional, 24/7 customer engagement without the overhead of in-house staff.
Answering Service Care Overview
Founded in 1974 by Herman Shooster, Answering Service Care remains a family-owned, three-generation enterprise committed to personal, friendly service. Over the decades, ASC has expanded its capabilities—introducing live chat, mobile apps, and custom scripting—while earning top accolades from industry bodies like ATSI and CAM-X.
Today, thousands of businesses across healthcare, legal, finance, and retail rely on Answering Service Care to manage fluctuating call volumes, multilingual customer bases, and time-sensitive appointment bookings—all backed by secure, cloud-based software.
Pros and Cons
Pro: Comprehensive call and live-chat integration for seamless customer experiences.
Pro: Bilingual answering service in English and Spanish, fully customizable to your scripts.
Pro: Instant Replay call recording portal with 30-day storage—ideal for compliance and quality control.
Pro: 24/7/365 coverage without hiring additional staff, cutting labor and overhead costs.
Pro: User-friendly mobile app that displays caller info and website data in real time.
Pro: Appointment scheduling powered by Acuity—no more double-bookings or dropped leads.
Pro: Award-winning training program assures every operator knows your business inside and out.
Con: Additional minute and chat rates can add up if volumes spike unexpectedly.
Con: 30-day call storage limit may require downloading important recordings before expiry.
Features
Answering Service Care offers a rich feature set to cover every aspect of customer communication:
Live Call Answering
- Personalized greetings scripted to your brand voice.
- Call triaging to prioritize urgent requests.
- Real-time message relay by SMS, email, or app notification.
Live Chat Support
- 24/7 chat coverage to capture website leads.
- Custom chat flows to qualify prospects instantly.
- Seamless handoff to your team when you’re back online.
Bilingual Service
- Full-time Spanish-and-English staff at a fraction of hiring costs.
- Scripts and FAQs translated to maintain consistency.
Appointment Scheduling
- Integrated with Acuity scheduling software.
- Automated reminders reduce no-shows.
- Accessible on any device for instant updates.
Call Recording
- Instant Replay portal for on-demand playback.
- 30-day cloud storage with secure access controls.
- Compliance-ready for medical, legal, and financial practices.
Answering Service Care Pricing
Choose the plan that fits your call and chat volume without breaking your budget.
Starter
Price: $40/month
Ideal for very low call volume
Rate: $1.65 per additional minute
Small Business
Price: $179/month
Includes 100 minutes
Rate: $1.62 per additional minute
Pro (Most Popular)
Price: $319/month
Includes 250 minutes
Rate: $1.52 per additional minute
Enterprise
Price: $599/month
Includes 500 minutes
Rate: $1.28 per additional minute
Who Is Answering Service Care Best For?
Medical and Legal Practices
Secure call recording and HIPAA/Privacy compliance ensure sensitive information is handled correctly.
Professional Services
Consultants, accountants, and therapists benefit from 24/7 appointment booking and message delivery.
E-commerce and Retail
Live chat integration captures more leads and improves customer satisfaction outside business hours.
Small and Medium Enterprises
Reduce overhead by outsourcing front-desk operations without sacrificing personalized service.
Benefits of Using Answering Service Care
- Enhanced professionalism: never miss a call or chat.
- Cost savings: avoid salaries, benefits, and training for full-time receptionists.
- Scalability: plans adapt to your seasonal or growth-driven volume.
- Peace of mind: live agents handle every inquiry with care and accuracy.
Customer Support
Answering Service Care maintains a highly responsive support team reachable via phone, email, and in-app chat. Our US-based helpdesk guarantees your questions are answered promptly, from initial setup through daily operations.
Whether you need script tweaks, training refreshers, or technical assistance, our support specialists work closely with you to ensure uninterrupted service and continual optimization.
External Reviews and Ratings
Most clients praise the reliability and friendliness of Answering Service Care’s operators, highlighting reduced call abandonment rates and higher appointment show-up percentages. A few note occasional billing confusion during high-volume months, which our billing team now reviews proactively with every client.
Educational Resources and Community
Stay informed with ASC’s official blog, webinars on best practices, and tutorial videos. Join our client forum to share tips, request new features, and network with fellow small business owners maximizing the power of small business answering service software.
Conclusion
When reliable, cost-effective customer engagement matters, Answering Service Care delivers. Discover how this robust small business answering service software can transform your operations—schedule a free demo today and see the difference for yourself.
