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If you’re ready to save serious money while making sure your calls and chats are always handled by friendly, professional agents, keep reading. I’ll show you how this offer stacks up, what features really shine, and why Answering Service Care has been a top pick for organizations since 1974. By the end, you’ll know exactly how to claim your discount and transform your customer communication overnight.

What Is Answering Service Care?

Answering Service Care is a full-service, live call and chat answering solution designed to handle everything from basic message taking to complex appointment scheduling and bilingual support. Trusted since 1974 by small businesses, mid-sized firms, and large enterprises alike, ASC’s team of professionally trained agents ensures every incoming inquiry is logged, triaged, and relayed in real time—allowing you to stay focused on running your operations.

Use cases include:

• 24/7 customer support for service-based businesses
• After-hours nurse triage and appointment scheduling for medical practices
• Legal intake for law firms needing accurate message retrieval
• Live chat management for e-commerce sites
• Bilingual phone answering for Spanish-and-English-speaking audiences

Features

Answering Service Care packs a robust set of features to cover virtually any communication need. Here’s a deep dive into what sets this service apart:

Live Call Answering & Message Relay

The core of Answering Service Care is its live call answering operation, staffed 24/7 by highly trained agents who treat every caller with warmth and professionalism.

• Instant greeting personalization—set up your company greeting and forward calls in minutes.
• Real-time message delivery via SMS, email, or mobile app notifications.
• Call triage that filters urgent issues to you immediately.

Live Chat Support

Beyond phone calls, ASC agents can engage website visitors through live chat—boosting conversions and ensuring no query goes unanswered.

• Custom chat scripts aligned with your brand voice.
• Integration with your website or CRM for seamless data capture.
• 24/7 availability to cater to visitors in all time zones.

Call Recording & Instant Replay

Record, store, and access every call for up to 30 days through ASC’s proprietary Instant Replay tool—essential for compliance in medical, legal, or financial sectors.

• Secure online portal with search and playback capabilities.
• Accurate message retrieval to eliminate miscommunication.
• Audit trails for regulatory requirements.

Bilingual Service

Serve your Spanish-speaking clients effortlessly with dedicated, off-site bilingual agents who become an extension of your in-house team.

• Fully customized bilingual scripts and workflows.
• Cost-effective alternative to hiring additional in-house staff.
• High accuracy in technical or industry-specific terminology.

Appointment Scheduling

Never miss a booking again with ASC’s appointment-setting integration through Acuity scheduling software.

• Real-time calendar synchronization to prevent double-booking.
• Automated reminders via email or SMS.
• Error-free booking process handled by trained agents.

Proprietary Software & Mobile App

An intuitive mobile app lets you view call transcripts, recorded messages, and chat logs on the go—keeping you in control 24/7.

• Website or URL loading alongside incoming calls for quick context.
• Secure data encryption and privacy protection.
• Configurable notification settings to suit your workflow.

Customized Scripts & Workflow

Answering Service Care works closely with you to craft call and chat scripts that reflect your brand’s tone and operational processes.

• Scenario-based script testing with live calls during onboarding.
• Real-time adjustments whenever your offerings or policies change.
• Dedicated account manager to oversee script adherence and quality.

Award-Winning Family Business

Three generations strong, ASC has been honored by ATSI and CAM-X with annual awards for service excellence—proof of their unwavering commitment to quality and innovation.

Pricing

Whether you’re a solo entrepreneur or a global enterprise, Answering Service Care offers plans designed for your call and chat volume—plus the power to lock in your 10% discount on annual commitments.

Phone Answering Service Plans

• Starter Plan – $40/month, pay-as-you-go at $1.65 per minute. Ideal for very low-volume needs.
• Small Business – $179/month including 100 minutes, additional minutes at $1.62. Perfect for growing practices.
• Pro (Most Popular) – $319/month including 250 minutes, additional at $1.52. Best value for medium-sized teams.
• Enterprise – $599/month including 500 minutes, additional at $1.28. Designed for high-volume operations.

Live Chat Plans

• Starter Plan – $35/month, $5 per chat. Great for testing chat demand.
• Small Business – $145/month including 30 chats, $5 for each extra chat.
• Pro (Most Popular) – $245/month including 50 chats, $5 per extra.
• Enterprise – $400/month including 100 chats, $5 per extra chat.

Benefits to the User (Value for Money)

• Cost Savings
  Outsourcing to ASC eliminates overhead on in-house staffing, training, and benefits—delivering a fraction of the cost per call or chat.
• Scalability
  Seamlessly handle sudden spikes in volume—no recruitment or training required when your peak season hits.
• 24/7 Coverage
  Never miss a lead or upset a customer; ASC’s round-the-clock service ensures your business is always reachable.
• Professional First Impression
  Impress callers with live, friendly agents who know your brand inside out—boosting credibility immediately.
• Regulatory Compliance
  Call recording and secure data handling give medical, legal, or financial advisors peace of mind.
• Bilingual Access
  Tap into new markets by serving Spanish-speaking customers fluently without hiring additional staff.

Customer Support

Answering Service Care prides itself on rapid response times and multiple support channels. You can reach a real person via phone or email within minutes, and the dedicated account manager assigned during onboarding is always available for strategy sessions or urgent questions.

In addition to traditional channels, ASC’s live chat and mobile app notifications mean you’re never left without an update. Whether troubleshooting a script tweak or reviewing monthly performance metrics, the support team is on hand to guide you every step of the way.

External Reviews and Ratings

Clients consistently rate Answering Service Care highly on sites like G2 and Trustpilot. Many praise the friendliness and professionalism of the agents, highlighting the ease of setup and real-time messaging as standout advantages.

On Trustpilot, ASC holds an average rating of 4.7/5 based on over 300 reviews, with comments such as “game-changer for our small clinic” and “phenomenal bilingual support.” On G2, users note that the mobile app’s usability and the Instant Replay call recordings are invaluable for daily operations.

Some negative feedback mentions occasional delays in call routing during major holidays, which ASC has addressed by expanding holiday staffing and implementing automated overflow protocols to smooth out peak loads.

Educational Resources and Community

Answering Service Care maintains a robust blog with weekly posts on best practices for customer support, tips on script optimization, and industry trends. Video tutorials walk new clients through setup, call recording playback, and scheduling management, while an online user community allows business owners to swap strategies and offer feedback.

For deeper learning, ASC offers quarterly webinars hosted by customer service veterans, covering topics from compliance requirements to advanced call-center analytics—ensuring you get the maximum ROI from your answering service investment.

Conclusion

To recap, Answering Service Care delivers 24/7 live call and chat coverage, bilingual support, call recording, appointment scheduling, and award-winning service—all customized for your business. And right now, you can secure an unbeatable Get 10% OFF Answering Service Care Annual Plans that dramatically lowers your communication costs.

Don’t wait—this exclusive discount won’t last forever. Get 10% OFF Answering Service Care Annual Plans today and give your customers the professional, caring support they deserve while you focus on growing your bottom line.