In today’s fast-paced digital landscape, it service management teams face mounting pressure to resolve issues quickly, streamline operations, and deliver seamless support. Legacy ticketing systems and manual workflows often slow down response times and leave agents overwhelmed with repetitive tasks. That’s where Freshservice comes in—an AI-powered ITSM solution designed to automate and optimize every aspect of your service delivery process.

Transforming it service management with AI-driven workflows

Freshservice leverages advanced AI and codeless, drag-and-drop automations to eliminate manual steps, route tickets intelligently, and resolve common incidents without human intervention. By empowering your team with automated ticket classification, priority-based routing, and auto-remediation, you’ll reduce ticket backlog and free up agents to focus on high-value tasks.

Key Benefits of Freshservice

• Accelerated Resolution Times: Freddy AI analyzes incoming tickets and suggests solutions in real time, cutting average handle time by up to 50%.
• Simplified Self-Service: A unified service portal and AI-powered chatbot let employees resolve routine queries 24/7, easing agent workload.
• End-to-End Visibility: An auto-updating CMDB tracks hardware, software, and SaaS assets, helping you manage configurations and dependencies seamlessly.
• Scalable Automations: Design workflows with a visual canvas—no coding required—so you can automate approval chains, change management, and major incident processes in minutes.
• Data-Driven Insights: Built-in analytics dashboards highlight performance trends and SLA compliance, enabling continuous service improvement.

Essential Features for Modern it service management

Freddy AI

Deliver faster resolutions with AI-driven ticket triage, resolution suggestions, and conversational self-service capabilities.

Omnichannel Support

Centralize requests from email, chat, phone, Slack, and Microsoft Teams—ensuring no ticket falls through the cracks.

Automation Studio

Build robust workflows using drag-and-drop actions to automate tasks like incident escalation, change approvals, and asset provisioning.

Service Catalog and CMDB

Create a comprehensive online catalog of services and maintain an up-to-date configuration database to enhance visibility and control.

Integrations and Extendibility

Freshservice seamlessly connects with leading cloud and on-premise applications—ticketing, monitoring, HR, DevOps, and more—so your tools work together without extra overhead.

Flexible Pricing Plans

• Starter – $19/agent/month: Ideal for small teams launching their first service desk.
• Growth – $49/agent/month: Built-in SLAs, service catalog, and expanded automation for growing IT teams.
• Pro – $99/agent/month: Advanced features for cross-functional collaboration and strategic service delivery.
• Enterprise – Custom pricing: Tailored solutions for mature organizations leveraging AI-driven it service management at scale.

Why choose Freshservice?

With Freshservice, your organization moves beyond traditional help desk software to a unified ITSM platform that fuels business performance. Automated workflows reduce human error, built-in AI boosts agent productivity, and comprehensive analytics drive proactive improvements. Whether you’re supporting a handful of users or thousands enterprise-wide, Freshservice adapts to your needs and grows with you.

Try Freshservice Free for 14 days Today and experience a refreshingly simple approach to it service management. Transform your IT from a cost center into a strategic value creator with AI-powered automation and seamless collaboration.