Searching for the ultimate guide to shopify apps? You just landed on the right page to discover how Gorgias can revolutionize your ecommerce support and upsell workflows with powerful Conversational AI.

I know managing customer inquiries across multiple channels can feel overwhelming, and missed opportunities to recommend products cost you revenue every day. I’ve seen how Gorgias, trusted by hundreds of Shopify brands and recognized for its innovative AI, resolves 60% of support tickets automatically and delivers tailored upsell recommendations that boost conversions by up to 2.5×. Ready to see it in action? Get Started with Gorgias Today and transform the way you sell and support.

shopify apps: What is Gorgias?

Gorgias is a Conversational AI platform built specifically for ecommerce. It unifies customer conversations from live chat, email, social media, SMS, and more into a single helpdesk interface, then leverages AI to automate routine responses and recommend relevant products.

By connecting directly to your Shopify store, Gorgias brings product catalogs, inventory levels, order history, and customer data right into the support dashboard. Agents and AI alike use this context to answer questions, process refunds, create or update orders, and cross-sell complementary items without ever switching tools.

shopify apps: Gorgias Overview

Founded in 2015 with a mission to make ecommerce support more efficient and profitable, Gorgias has grown from a simple helpdesk integration into the industry’s leading Conversational AI solution. Early adopters included emerging DTC brands looking to scale without ballooning support headcount.

Over the years, Gorgias secured top-tier venture funding, launched its proprietary AI Agent, and earned accolades for innovation in customer service technology. Today, thousands of Shopify merchants rely on Gorgias to drive sales, reduce response times, and deliver seamless shopping experiences.

shopify apps: Pros and Cons

Pros:

1. Automated Resolution: AI handles up to 60% of common inquiries, saving time and reducing costs.

2. Integrated Upsells: Tailored product recommendations increase AOV and conversions up to 2.5×.

3. Shopify Connectivity: Full access to live inventory, orders, and customer history in one dashboard.

4. Multi-Channel Support: Manage email, chat, SMS, social, and more within a unified interface.

5. Personalized Templates: Create branded, dynamic responses that feel genuine and on-brand.

6. Reporting & Analytics: Track support efficiency, revenue from chat, and AI performance metrics.

Cons:

1. Learning Curve: Initial setup and AI training require time investment.

2. Cost: Advanced AI features are available on higher-tier plans, which may stretch budgets for small merchants.

shopify apps: Features

Gorgias packs a suite of features designed to elevate both support and sales across the entire shopping journey:

AI Agent for Support Automation

Gorgias’s AI Agent detects common queries—order status, returns, shipping—and automatically crafts responses based on your brand voice.

• Smart macros that adapt to customer context
• Auto-tagging and routing to the right team
• Continuous learning from agent corrections

Conversational Upsells & Recommendations

During live or automated chat sessions, Gorgias suggests complementary or higher-margin products to increase average order value.

• Dynamic product carousels in chat
• Personalized promo codes and bundles
• Analytics on upsell performance

Unified Helpdesk

Streamline all customer interactions into one dashboard, eliminating platform-hopping and ensuring no request falls through the cracks.

• Email, live chat, SMS, social media, and voice
• Customizable views and filters
• Shared inbox for seamless teamwork

Deep Shopify Integration

Access live product catalogs, inventory counts, and order histories without leaving your helpdesk.

• Create, modify, and refund orders
• Check stock levels in real time
• View customer lifetime value and past interactions

Multi-Channel Marketing Suite

Engage shoppers proactively with targeted chat campaigns that drive conversions and reduce bounce rates.

• Behavior-triggered chat popups
• Personalized discount offers
• Performance dashboards for campaign ROI

shopify apps: Gorgias Pricing

Gorgias offers flexible plans to suit businesses at every stage:

Basic Plan

Price: $60/month

Ideal for small stores exploring AI-powered support.

• Up to 350 tickets
• Email and live chat channels
• Basic macros and reporting

Pro Plan

Price: $360/month

Best for growing brands needing advanced automation.

• Up to 2,000 tickets
• AI Agent for 60% automation
• Multi-channel support and chat campaigns

Advanced Plan

Custom pricing

Designed for high-volume retailers requiring enterprise-grade features.

• Unlimited tickets
• Dedicated account management
• Advanced analytics and SLA guarantees

shopify apps: Gorgias Is Best For

Whether you’re a nimble startup or a scaling enterprise, Gorgias adapts to your needs:

Small DTC Brands

Automate repetitive queries and deliver friendly, on-brand support without hiring extra agents.

Growing Shopify Stores

Leverage AI upsells to increase revenue per interaction and maintain rapid response times as ticket volume grows.

High-Volume Retailers

Implement enterprise-grade workflows, SLA tracking, and dedicated support to manage thousands of daily inquiries.

shopify apps: Benefits of Using Gorgias

Integrating Gorgias delivers measurable impact on both support efficiency and sales metrics:

• Faster Response Times: Slash average reply time from hours to minutes with AI-driven suggestions.
• Cost Savings: Automate 60% of tickets and reduce support headcount by up to 30%.
• Revenue Growth: Boost conversions 2.5× with personalized product recommendations in chat.
• Centralized Data: Unified view of customer history and preferences for more meaningful interactions.
• Scalable Workflows: Easily add new channels or markets without disrupting operations.

shopify apps: Customer Support

Gorgias offers responsive support via email, chat, and phone, ensuring any integration or usage question is addressed promptly. Their dedicated onboarding team guides you through setup, AI training, and best practices to maximize ROI.

Ongoing assistance includes live webinars, a comprehensive knowledge base, and account reviews to optimize automations and campaigns as your store evolves.

shopify apps: External Reviews and Ratings

On third-party review sites, merchants praise Gorgias for its intuitive interface, rapid ROI, and exceptional AI accuracy. Many highlight how quickly they recovered support costs through increased upsell revenue.

Some feedback notes a learning curve during initial setup and desires for more out-of-the-box AI templates. Gorgias addresses these concerns with regular feature releases and community-contributed macro libraries.

shopify apps: Educational Resources and Community

Gorgias maintains an active blog, video tutorials, and monthly webinars covering support optimization, growth strategies, and AI best practices. Their community forum connects you with other Shopify merchants to share workflows, macros, and success stories.

shopify apps: Conclusion

From automating routine tickets to proactively recommending products, Gorgias brings together support and sales in one Conversational AI platform tailored for Shopify. Midway through your scaling journey or preparing for peak season, invest in a unified helpdesk that pays for itself through saved hours and incremental revenue—start your free trial now and see the impact firsthand.

Ready to transform your customer experience and grow sales? Get Started with Gorgias Today