Searching for the ultimate guide to chatbots? You’ve landed on the right page. Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions and automate repetitive support tasks. Dive in and discover how intelligent virtual agents, unified knowledge, and seamless integrations can transform your support operations. Ready to see it in action? Get Started with Capacity Today.

As support volumes soar and customer expectations rise, delivering fast, consistent help across voice, web, email, social, SMS, in-app chat and beyond becomes a major challenge. That’s where Capacity shines. With enterprise-grade security and expert implementation, Capacity has earned the trust of leading brands and support teams worldwide. Let’s explore why Capacity is the AI solution you need to automate up to 90% of inquiries, cut costs, and boost satisfaction—all without writing a line of code.

What is Capacity?

Capacity is an AI-powered support automation platform designed to unify knowledge, automate responses, and streamline workflows across every customer and employee touchpoint. By integrating with over 250 CRM, helpdesk, and collaboration tools, Capacity delivers intelligent virtual agents and live agent assistance that reduce resolution times and enhance every interaction.

Capacity Overview

Founded with the mission to revolutionize support through automation, Capacity has rapidly grown from a small startup to a market leader. Early adopters praised its ability to centralize dispersed documentation into a single, smart knowledge base. Over successive funding rounds, Capacity expanded its vision to include voice, chat, email, SMS, and social channels, earning recognition for innovation in AI-driven customer service.

With a dedicated team of AI researchers and support specialists, Capacity continuously refines its natural language understanding and integration ecosystem. Today, it empowers teams of all sizes—from small startups to Fortune 500 enterprises—to deliver consistent, on-brand support that scales effortlessly.

Pros and Cons

Pros: AI-driven automation reduces resolution times by up to 60%, boosting agent productivity and customer satisfaction.

Pros: Unified knowledge base eliminates information silos, ensuring consistent answers across channels.

Pros: 250+ pre-built integrations connect seamlessly with your existing tools—no custom development needed.

Pros: Intelligent Virtual Agents handle up to 90% of inquiries, lowering support costs and freeing agents for high-value tasks.

Pros: Agent Assist and Live Support provide real-time coaching, recommending knowledge and next steps to agents during live chats and calls.

Pros: Enterprise-grade security with encryption, role-based access, and compliance certifications keeps data safe.

Cons: Custom pricing can be a barrier for very small teams without clear budget guidelines.

Cons: Advanced AI tuning may require initial data setup and professional services to optimize performance.

Features

Capacity packs a comprehensive suite of features to power your AI-driven support strategy:

AI Support Automation

Automate responses and repetitive tasks across every channel with AI that understands user intent.

• Voice, web, email, SMS, social, and in-app chat support
• Automated ticket triage and routing
• No-code configuration for rapid deployment

Unified Knowledge Base

Centralize manuals, FAQs, policies, and documents into one smart repository that your AI and agents access in real time.

• Automated knowledge ingestion from multiple sources
• Continuous learning and content ranking
• Contextual suggestions for agents

Integrations and APIs

Connect to 250+ CRMs, helpdesks, and collaboration tools instantly, or build custom integrations with flexible APIs.

• Pre-built connectors for Salesforce, Zendesk, ServiceNow, Slack, and more
• Webhook and REST API support
• Bi-directional data sync for up-to-date context

Intelligent Virtual Agents

Deploy conversational AI “chatbots” that handle inquiries across channels with natural language understanding and context retention.

• Automate up to 90% of common questions
• Escalate complex issues to live agents smoothly
• Brandable, multilingual conversation flows

Agent Assist & Live Support

Empower your support team with AI-driven suggestions, knowledge retrieval, and real-time coaching during every conversation.

• Contextual prompts and answer recommendations
• Live sentiment analysis and escalation triggers
• Integrated voice and chat monitoring

Campaigns & Workflows

Trigger follow-ups, escalations, and custom actions instantly with no-code workflows.

• Automated surveys, reminders, and notifications
• Conditional logic and branching
• Seamless handoff between bot and human agents

Analytics & Insights

Track performance, uncover trends, and optimize your support operations with detailed dashboards and reports.

• Response time, resolution rate, and satisfaction metrics
• Conversation transcripts and QA scoring
• Customizable KPIs and alerts

Security & Compliance

Maintain enterprise-grade security and compliance with robust data protection measures.

• Full encryption at rest and in transit
• Role-based access control and audit logs
• HIPAA, GDPR, SOC 2, and ISO certifications

Capacity Pricing

Capacity offers custom pricing tailored to your organization’s size, complexity, and support volume. Whether you’re a small team looking to automate basic inquiries or a global enterprise needing omnichannel AI, Capacity can scale to fit your requirements.

Starter

Ideal for small teams beginning their automation journey. Contact sales for details.

Professional

Designed for growing support organizations seeking multichannel AI and advanced workflows. Contact sales for details.

Enterprise

Best for large enterprises requiring custom integrations, premium support, and dedicated services. Contact sales for details.

Capacity Is Best For

Capacity adapts to diverse industries and team sizes. Here’s who benefits most:

Customer Support Teams

Automate FAQs, reduce ticket volume, and improve first-response times with AI.

IT & HR Departments

Streamline internal inquiries, password resets, and onboarding requests without manual tickets.

Sales & Marketing

Engage website visitors with intelligent chatbots that qualify leads and schedule demos around the clock.

Product & Operations

Deliver contextual product documentation and root-cause analysis to reduce downtime.

Benefits of Using Capacity

• 24/7 Automated Support: No more manual handoffs or after-hours delays. Capacity chatbots serve customers globally.
• Cost Savings: By automating routine inquiries, you can reduce support costs by up to 50%.
• Scalability: Expand support channels without adding headcount or overhead.
• Consistent Experiences: Centralized knowledge ensures customers get accurate answers every time.
• Agent Empowerment: Live AI coaching boosts productivity and reduces onboarding time for new agents.
• Data-Driven Insights: Analytics identify trends, knowledge gaps, and areas for continuous improvement.
• Seamless Integrations: Works where your team already works—no tool replacement needed.

Customer Support

Capacity’s in-house support and implementation teams guide you through onboarding, training, and continuous optimization. Expect responsive assistance via email, chat, phone, and dedicated Slack channels.

Whether you need help tuning AI models, creating workflows, or scaling to new channels, Capacity’s experts are on standby to ensure your initiative’s success from day one.

External Reviews and Ratings

Users consistently praise Capacity for its intuitive interface and robust AI capabilities. Common positive remarks include rapid time-to-value, seamless integrations, and significant reductions in ticket volume.

Some customers note a learning curve during initial setup and the need for data cleanup. Capacity addresses these concerns with professional services and a comprehensive knowledge library to speed deployment.

Educational Resources and Community

Capacity offers an extensive resource center featuring detailed documentation, video tutorials, webinars, and best-practice guides. Join the active user community on Slack and participate in regular virtual events to learn tips and share success stories.

Conclusion

In today’s fast-paced environment, providing timely, accurate support across every channel is non-negotiable. With Capacity’s AI-powered chatbots, unified knowledge, and no-code workflows, you can automate up to 90% of inquiries, lower costs, and delight customers and employees alike. Ready to transform your support? Get Started with Capacity Today.

Get Started with Capacity Today and join the ranks of companies who deliver exceptional support with AI-driven automation.