Delivering exceptional client support starts with a robust help desk that centralizes requests, automates workflows, and keeps every ticket on track. With Centripe’s all-in-one platform, your marketing agency can resolve issues faster, improve customer satisfaction, and build stronger relationships—all from a single dashboard.

Why choose Centripe’s help desk?

• Multi-channel ticketing: Capture client inquiries via email, chat, social media, and web forms in one unified inbox.
• Automated workflows: Route tickets to the right team members based on priority, category, or SLA to ensure timely responses.
• Custom ticket statuses: Track each request through custom stages like “New,” “In Progress,” “Awaiting Feedback,” and “Resolved.”
• Internal team chat: Collaborate on complex issues without leaving the help desk—share notes, files, and updates instantly.
• Client portal: Give clients a self-service area to submit tickets, check statuses, and access knowledge-base articles.
• Analytics and reporting: Monitor average response times, ticket volumes, and customer satisfaction scores to continuously improve support quality.

Beyond help desk functionality, Centripe offers a complete CRM framework designed for marketing agencies. From contact management and lead scoring to AI-powered insights and reputation management, you’ll have all the tools needed to nurture prospects and delight existing clients.

Imagine reducing response times by 50%, lowering ticket backlog, and turning every interaction into a branding opportunity. Centripe’s intuitive interface and customizable templates mean your support team can focus on solving problems instead of juggling spreadsheets or multiple platforms.

Ready to elevate your client service? Try Centripe Free or 21 days Today and discover how an integrated help desk can transform your agency’s customer experience.