Searching for the ultimate guide to shopify apps? You’ve come to the right place. In this comprehensive walkthrough, I’ll dive deep into how Gorgias, the Conversational AI platform for ecommerce, can transform your customer interactions and supercharge conversions. Ready to see it in action? Get Started with Gorgias Today and experience personalized support that resolves inquiries faster and drives sales.

As an ecommerce merchant, you know how critical seamless support and timely recommendations are. Gorgias has been powering hundreds of brands for years, automating over 60% of support tickets while boosting conversions by 2.5×. With direct integration into Shopify, you’ll never miss a beat—manage orders, issue refunds, and share product links without leaving your helpdesk.

What is Gorgias?

Gorgias is a conversational AI helpdesk designed specifically for ecommerce merchants using shopify apps. It unifies all customer channels—email, live chat, social media, SMS, and voice—into one platform. With advanced AI agents, Gorgias can handle pre- and post-sales FAQs, edit orders, recommend products, process refunds, and generate custom discounts automatically.

Gorgias Overview

Founded with a mission to make customer support more efficient and revenue-generating, Gorgias has grown from a small startup to a leader in ecommerce helpdesk solutions. By focusing on tight integration with Shopify and other popular tools like Klaviyo and Loop Returns, Gorgias ensures merchants have a 360° view of every shopper’s history and cart details.

Over the years, Gorgias has achieved significant milestones: scaling to support over 7,000 stores worldwide, resolving millions of tickets with AI, and receiving industry awards for innovation in customer service technology.

Pros and Cons

Pros:

Fast AI-powered resolutions: Automate up to 60% of support inquiries, reducing response times and operational costs.

Increased conversions: Personalized product recommendations boost average order value and drive 2.5× more sales.

Shopify native integration: Access real-time product and order info without switching platforms.

Omnichannel support: Manage email, chat, social media, SMS, and voice in a single dashboard.

Scalable pricing: Plans start at $10/mo and grow with your ticket volume, not your headcount.

Customizable AI tones: Maintain brand voice across all automated interactions.

Cons:

Initial setup can be time-consuming as you configure macros, rules, and AI feedback loops.

Advanced features (Voice, SMS add-ons) incur additional costs beyond core plans.

Features

Gorgias packs powerful features to streamline every step of the shopper journey. Below are the key capabilities:

AI Agent

The AI Agent automates ticket resolutions end-to-end. You pay only $1 per fully resolved conversation.

• Handles pre- and post-sales FAQs
• Edits orders and subscriptions in real time
• Generates dynamic discounts based on cart value
• Customizable tone to match your brand’s voice

Omnichannel Inbox

Centralize all customer interactions in one dashboard.

• Email, Live Chat, Facebook, Instagram, TikTok
• WhatsApp, SMS, and Voice add-ons
• Unified ticket view and assignment rules

Shopify Integration

Access product catalogs and order history directly within tickets.

• Real-time inventory checks
• Instant product links for recommendations
• Order updates and refunds without leaving the helpdesk

Macros, Rules, and Views

Automate repetitive tasks and route tickets intelligently.

• Pre-built and custom macros for common responses
• Automatic ticket assignment based on rules
• Custom views for priority management

Analytics & Integrations

Track support performance and connect to your tech stack.

• Live monitoring of ticket volume and agent KPIs
• 150+ integrations including Klaviyo, Recharge, Yotpo
• Support satisfaction surveys and feedback loop

Gorgias Pricing

Pricing scales with ticket volume, ensuring you pay for the support you need, not agent headcount.

Basic

300 tickets/mo starting at $10/mo
Ideal for new stores looking to centralize customer conversations.
Highlights:

• 50 tickets/month free inbox
• $0.40 per overage ticket
• Email, Live Chat support channels

Pro

2,000 tickets/mo starting at $50/mo
Suited for growing shops needing omnichannel support.
Highlights:

• Full omnichannel suite
• Unlimited macros, rules, and views
• Basic AI Agent access

Advanced

5,000 tickets/mo starting at $300/mo
Perfect for high-volume brands optimizing support efficiency.
Highlights:

• Priority support
• Enhanced AI capabilities
• Advanced workflow automations

Enterprise

Custom volume starting at $750/mo
Tailored for large enterprises with dedicated SLA requirements.
Highlights:

• Custom integrations
• Dedicated account manager
• Unlimited AI resolutions

Looking for an easy way to scale your support? Get Started with Gorgias Today and pay only for the tickets you resolve.

Gorgias Is Best For

Whether you’re a lean startup or a high-volume brand, Gorgias adapts to your needs. Here’s who benefits most:

Small & Medium-sized Businesses

Automate routine inquiries, reduce overhead, and deliver fast support without a large team.

Rapidly Growing Stores

Scale support operations seamlessly with AI and omnichannel coverage to maintain high satisfaction rates.

Enterprises

Leverage advanced automations, custom SLAs, and dedicated support to manage large ticket volumes efficiently.

Benefits of Using Gorgias

• Boosted Revenue: Tailored product recommendations increase average order value.
• Faster Resolutions: Automate 60% of tickets, freeing agents to focus on complex issues.
• Centralized Data: Unified customer history across all channels for personalized interactions.
• Cost Savings: Scaled pricing based on ticket volume—no hidden agent fees.
• Improved Satisfaction: Quick, accurate responses build trust and loyalty.

Customer Support

Gorgias prides itself on rapid response times and expert assistance. Their support team is available via email and live chat, ensuring you get answers whenever you need them.

From onboarding to advanced troubleshooting, every merchant receives dedicated resources, including knowledge base articles, webinars, and a vibrant community forum.

External Reviews and Ratings

Merchants consistently praise Gorgias for its intuitive interface and measurable ROI. Many highlight the ease of setting up AI automations and the seamless Shopify integration.

Some users note a learning curve when configuring advanced rules and macros, but Gorgias addresses this with extensive tutorials and responsive support.

Educational Resources and Community

Gorgias offers a wealth of learning materials: detailed blog posts, step-by-step webinars, and an active community Slack channel. Whether you’re a novice or an expert, you’ll find best practices and peer support to maximize your results.

Monthly live Q&A sessions with product experts help you stay up to date on new features and optimization strategies.

Conclusion

In the competitive world of shopify apps, delivering exceptional support while driving sales is non-negotiable. With its AI-driven automations, deep Shopify integration, and scalable pricing, Gorgias empowers merchants to resolve inquiries faster, boost conversions, and elevate customer satisfaction. Ready to transform your support operations? Get Started with Gorgias Today and experience the power of conversational AI for ecommerce.