In today’s digital-first era, chat bots have become indispensable tools for businesses aiming to boost customer engagement. Freshchat is easy-to-use customer messaging software that lets you chat with customers on your website, mobile app, and social media channels—all without toggling screens. Try Freshchat for 14-days Free Today and streamline your support across channels.

Why Chat Bots Are Essential

Customers expect immediate, personalized responses at every touchpoint. By integrating AI-powered chat bots, you can:

• Automate routine inquiries to reduce response times.
• Provide 24/7 support without increasing headcount.
• Guide users through product selection, onboarding, or troubleshooting.
• Gather insights on customer pain points and preferences.

Seamless Omnichannel Conversations

Freshchat empowers you to engage customers on their channel of choice—web chat, mobile app, email, SMS, or social messengers—while keeping agents in a unified inbox. No more switching between tools; every conversation is context-rich and centralized, so your team can deliver consistent, five-star support.

Scale Support with AI-Driven Bots

Deploy intelligent chat bots that handle FAQs, route complex issues, and escalate to live agents only when necessary. Key capabilities include:

• Customizable bot workflows: Design conversation paths using a visual builder.
• Multilingual support: Interact with customers in their native language.
• Proactive outreach: Trigger messages based on user behavior to reduce cart abandonment.
• Seamless handoff: Transfer chats to agents with full context and history.

Equip Agents for Personalization at Scale

Freshchat surfaces customer details—past purchases, open tickets, previous chat transcripts—so agents can tailor every interaction. With unified profiles and real-time context, your team solves issues faster and delights customers consistently.

Pricing Plans to Fit Any Team

Choose the plan that matches your support goals and budget:

Free

• Price: $0/agent/month
• Up to 10 agents
• Features: Live chat, email integration, unified workspace

Growth

• Price: $23/agent/month
• Includes all Free features plus WhatsApp and Facebook Messenger integration, real-time dashboards

Pro

• Price: $59/agent/month
• Includes Growth features plus custom dashboards, SLA policies, advanced routing tools

Enterprise

• Price: $95/agent/month
• Includes Pro features plus skill-based assignment, enhanced security, and more

Real Results from Real Customers

Brands using Freshchat report:

• 30% reduction in ticket volumes through self-service bots.
• 25% increase in conversion rates with proactive chat campaigns.
• 40% faster response times via unified agent inbox.

Ready to Delight Every Customer?

Experience how AI-driven chat bots and unified messaging can transform your support operations. Try Freshchat for 14-days Free Today and start serving smiles on every channel.