Searching for a mass texting service that can elevate your customer engagement and streamline communication? With Textline, you get an enterprise-grade business texting software designed to scale SMS outreach while maintaining a personal touch. Get started now by trying Textline free for 14 days today and experience how easy it is to connect with your audience.

What is Textline?

Textline is a secure, compliant business texting platform that enables teams to send bulk SMS broadcasts, manage one-to-one conversations, and collaborate on messaging workflows. As a leading mass texting service, Textline helps organizations of all sizes improve customer support, sales outreach, and internal communication through two-way SMS.

Textline Overview

Founded with the mission to make business texting simple yet powerful, Textline has grown into the go-to solution for customer-centric teams. Over the years, it has secured SOC-2 certification and achieved HIPAA and TCPA compliance, earning trust from healthcare providers, retailers, financial institutions, and more. By continually enhancing its security safeguards and adding integrations, Textline remains at the forefront of SMS innovation.

With thousands of customers relying on its intuitive interface and robust features, Textline simplifies the complexities of SMS registration, number provisioning, and campaign management. From automated replies to performance analytics, the platform is built to handle your messaging at scale.

Pros and Cons

Pros:

• Powerful mass texting capabilities for high-volume broadcasts.

• Unified inbox consolidates all SMS conversations in one place.

• HIPAA-compatible and TCPA-compliant for regulated industries.

• Advanced automations like scheduled messages and auto replies.

• Rich analytics dashboard tracks CSAT, NPS, and team performance.

• Seamless integrations with CRMs, help desks, and workflow tools.

Cons:

• Minimum agent requirement may not suit very small teams.

• Some advanced features reserved for higher-tier plans.

Features

Textline is packed with features to support your mass texting service strategy and everyday messaging needs.

Mass Texting

Broadcast SMS messages to large lists with personalization fields to customize each text.

• Segmentation filters to target the right audience.
• Variable fields for first name, appointment details, and more.
• Delivery reports to confirm reach and engagement.

Unified Inbox

View all incoming and outgoing messages across departments in a single, streamlined inbox.

• Assign and reassign conversations to optimize team workflow.
• Real-time typing indicators when agents collaborate.

Two-Way Texting

Engage customers in real-time SMS conversations, providing instant support and feedback.

• Live chat experience via text.
• Threaded messaging for clear context.

Automations

Automate routine tasks such as out-of-office replies, appointment reminders, and follow-ups.

• Time-based triggers and message scheduling.
• Custom routing rules to direct messages to the right department.

Textline Pricing

Choose a plan that fits your team size and feature requirements. All plans include secure messaging and core SMS functionality.

Limited

Price: $20/agent per month. Ideal for small teams starting with mass texting service.

• One department
• 90-day conversation history

Standard

Price: $30/agent per month. Perfect for growing teams seeking advanced surveys and integrations.

• Multiple departments
• 3-year conversation history
• NPS and CSAT surveys

Pro (Recommended)

Price: $50/agent per month. Best for enterprises needing unlimited history and priority support.

• Custom surveys and automations
• Dedicated customer success manager

Enterprise

Custom pricing for unlimited agents and personalized implementation plans.

Learn more about plans and get started here: Textline Pricing.

Textline Is Best For

Whether you’re a small business or a large enterprise, Textline adapts to your communication needs.

Customer Support Teams

Resolve inquiries faster with real-time, two-way SMS conversations and automated workflows.

Sales & Marketing

Run targeted SMS campaigns to drive leads, schedule demos, and track conversion metrics.

Healthcare Providers

Send appointment reminders and collect patient feedback securely under HIPAA compliance.

Benefits of Using Textline

• Boost engagement: SMS open rates exceed 90%, making texts a highly effective channel.
• Scale quickly: Send thousands of messages at once without losing personalization.
• Enhance collaboration: Multi-user inbox and role-based permissions streamline teamwork.
• Stay compliant: Built-in safeguards ensure adherence to HIPAA and TCPA.
• Gain insights: Actionable metrics help optimize messaging strategies over time.

Customer Support

Textline’s support team responds promptly via email, chat, or phone to assist with setup and troubleshooting. Whether you need help registering your phone number or configuring advanced automations, expert guidance is just a message away.

Priority support is available for Pro and Enterprise plans, ensuring your critical issues receive immediate attention and resolution.

External Reviews and Ratings

Users consistently praise Textline for its user-friendly interface and reliability as a mass texting service. Trusted on review platforms, Textline averages 4.7/5 stars for ease of use and customer satisfaction. Some teams note a learning curve when exploring advanced automation features, but support resources and onboarding specialists effectively smooth the transition.

Educational Resources and Community

Textline offers a wealth of learning materials, including a comprehensive blog, step-by-step tutorials, and live webinars. An active user community forum connects you with peers to share best practices, tips, and creative SMS campaign ideas.

Conclusion

If you’re ready to transform the way you engage customers with a top-rated mass texting service, Textline delivers the tools, security, and support you need. Try Textline free for 14 days today and see firsthand how streamlined, conversational SMS can drive real results.

Try Textline Free for 14 days Today