Why NPS Survey Is the Key to Unlocking Customer Loyalty

Understanding how likely customers are to recommend your brand is crucial. A well-crafted nps survey provides a simple yet powerful metric that captures customer sentiment, gauges loyalty, and uncovers growth opportunities. By regularly measuring Net Promoter Score, you can identify promoters, passives, and detractors—and take targeted actions to boost satisfaction and retention.

Design Engaging NPS Surveys with Zonka Feedback

Zonka Feedback makes it effortless to create visually stunning, on-brand nps survey experiences in minutes. Whether you’re sending surveys via email, SMS, web widgets, or in-app prompts, Zonka Feedback offers intuitive tools to build questions, add logic, and translate content into multiple languages—all without writing a single line of code.

Powerful Survey Builder

• Create smart question flows with conditional logic and follow-up prompts.
• Choose from AI-generated templates or design fully customized surveys.
• Preview in real time across desktop, mobile, and tablet views.

Multi-Channel Distribution

• Email and SMS delivery with scheduling and reminders.
• Embed web and mobile widgets for seamless on-site feedback.
• Offline kiosk and field survey support for in-person interactions.

Turn Feedback into Action with AI Analytics

Collecting responses is only the first step. Zonka Feedback’s AI-driven analytics decode sentiment, identify key themes, and prioritize urgent issues so you can focus on what matters. Automated tagging and intelligent routing ensure your team addresses critical feedback immediately, closing the loop and delighting customers.

Sentiment & Theme Detection

• Automatic sentiment scoring highlights positive, neutral, and negative feedback.
• Theme and entity recognition surfaces recurring topics for deeper insights.
• Customizable dashboards track NPS trends over time and across segments.

Workflow Automation & Response Inbox

• Create closed-loop workflows to trigger follow-up tasks and emails.
• Collaborate in a shared response inbox to assign cases and add notes.
• Integrate with CRM and helpdesk tools to synchronize customer records.

Measure NPS Across the Entire Customer Journey

From onboarding to support to renewal, a comprehensive nps survey program helps you monitor satisfaction at every touchpoint. Here’s how teams can leverage Zonka Feedback:

• Customer Success: Send relationship surveys quarterly to track overall loyalty.
• Support: Trigger transactional NPS after ticket resolution to evaluate service quality.
• Sales: Automate follow-up NPS post-purchase to understand product satisfaction.
• Field Teams: Use offline kiosk devices to capture in-store or on-site feedback.

Real-World Impact: From Feedback to Growth

High NPS correlates with increased referrals, larger lifetime value, and stronger brand advocacy. Companies using Zonka Feedback have:

• Improved NPS by 20 points within six months through targeted improvements.
• Reduced churn by closing the feedback loop on detractor responses.
• Scaled cross-team collaboration with automated alerts and task assignments.

Integrations & Scalability

Zonka Feedback connects seamlessly with your existing tech stack. Native integrations with Salesforce, HubSpot, Zendesk, and 20+ platforms plus 1,000+ via Zapier ensure survey triggers and data sync happen automatically. With enterprise-grade security, SSO, and HIPAA compliance, Zonka Feedback scales from startups to large organizations.

Get Started Today

Ready to drive customer loyalty with a best-in-class nps survey solution? Get Started with Zonka Feedback for Free Today and see how effortless it is to gather actionable insights, boost retention, and turn customers into promoters.