In today’s competitive landscape, choosing the right support software can make or break your customer experience. BoldDesk brings AI-powered ticketing, live chat, a centralized knowledge base, and omnichannel support into one seamless platform. Ready to streamline your workflows and delight your customers? Try BoldDesk Free for 15 days Today.

Why Smart Support Software Matters

Modern customers expect fast, accurate, and personalized service across every channel. Generic help desks can lead to slow response times, lost tickets, and frustrated customers. AI-driven support software like BoldDesk automates routine tasks, prioritizes critical issues, and empowers agents with instant insights, ensuring no inquiry falls through the cracks.

Key Features That Set BoldDesk Apart

AI-Powered Ticketing

Automatically categorize, prioritize, and route incoming tickets based on urgency and context. AI streamlines workflows so your team spends less time on manual triage and more time resolving issues.

• Smart ticket assignment to available agents
• Auto-tagging and sentiment analysis
• Priority escalation and SLA reminders

Live Chat & Omnichannel Support

Engage customers in real time on your website, app, or favorite messaging apps like WhatsApp, Facebook, Instagram, and SMS—all managed from a single dashboard.

• Instant chat notifications
• Chatbots to handle FAQs
• Seamless transfer between channels

Knowledge Base

Empower customers with a self-service portal filled with articles, tutorials, and FAQs. Reduce ticket volume and give users instant access to solutions 24/7.

AI Copilot & AI Answers

Bust agent burnout by leveraging AI-powered suggestions and instant solutions. The AI Copilot drafts responses and offers context-aware recommendations so your agents stay efficient and accurate.

Discover the difference with BoldDesk—the ultimate AI-driven support software for growing teams.

Effortless Migration & Onboarding

Switching your help desk doesn’t have to be painful. BoldDesk handles migration for free, ensuring:

• Zero downtime: We migrate 1M+ tickets seamlessly.
• Zero risk: Pay only after your current license expires.
• Rapid onboarding: Personalized training to get your team up and running.

Scalable Plans Designed for Every Team

Scale – $18/agent/month

• Unlimited tickets, users, and articles
• Email ticketing, canned responses, custom fields

Momentum (Includes AI Agent) – $35/agent/month

• All Scale features plus live chat, social messaging, AI Agents
• Generative AI search, ticket auto-assignment, macros

Enterprise (Includes AI Agent) – $49/agent/month

• All Momentum features plus custom dashboards, multibrand support
• Activity/task management, scheduled reports, SLA escalations

Top Benefits of BoldDesk

• Faster response times: Automated workflows cut resolution times in half.
• Unified view: Manage chat, email, and social from one interface.
• Improved CSAT: Real-time analytics help you fine-tune service quality.
• Cost-effective: Enterprise-grade features at a mid-market price.
• Secure & reliable: Enterprise-grade security backed by 23+ years of Syncfusion expertise.

Industries That Thrive with BoldDesk

Whether you’re in e-commerce, SaaS, education, or healthcare, BoldDesk adapts to your unique workflows. Common pain points—slow ticket resolution, siloed channels, manual workflows—are eliminated, giving your team more time to focus on high-value customer success initiatives.

Dedicated 24/5 Customer Support

Our support team is available around the clock (24/5) to assist with setup, customizations, or any technical questions. With in-depth documentation, webinars, and a vibrant user community, you’ll never feel stuck.

From API integrations to mobile app usage, we’ve got you covered.

See BoldDesk in Action

Ready to experience a smarter way to manage customer inquiries? Try BoldDesk Free for 15 days Today and see how AI-driven support software can transform your team’s efficiency, slash costs, and raise customer satisfaction to new heights.