In an era where instant connection drives customer satisfaction and sales growth, integrating freshworks chat on your site is no longer optional—it’s essential. Freshchat makes it effortless for businesses to engage visitors in real time, convert leads faster, and deliver five-star support across every channel.

why integrate freshworks chat on your website?

Implementing freshworks chat means you meet customers the moment they need you. With a lightweight chat widget that lives on your website, mobile app, or social media, you can:

• Answer pre-purchase questions instantly to reduce cart abandonment
• Provide proactive support and troubleshooting before issues escalate
• Gather valuable visitor insights to tailor your marketing efforts

engage on the channels your customers love

Freshchat unifies conversations from web chat, mobile apps, social media messengers, SMS, and more—no toggling required. Your support team sees every thread in a single inbox, ensuring no customer ever falls through the cracks.

scale support with AI-driven bots

Self-service is the future of effortless customer care. Freshchat’s AI bots can handle repetitive queries, qualify leads, and hand off complex issues to agents exactly when needed. Key advantages include:

• 24/7 automated support that never sleeps
• Customizable flows to guide visitors toward solutions or purchases
• Data-driven insights into bot performance and customer behavior

equip agents for personalized conversations

Freshchat equips your team with complete context—past orders, open tickets, and conversation history—right within the chat interface. Agents can deliver tailored recommendations, upsell relevant products, and close issues faster.

pricing plans to suit every business

Whether you’re a small startup or an enterprise organization, Freshchat’s flexible plans scale with you:

• Free – $0/agent/month: Core live chat, email support, and a unified workspace (up to 10 agents)
• Growth – $23/agent/month: Adds WhatsApp, Facebook Messenger integration, and real-time dashboards
• Pro – $59/agent/month: Unlock custom dashboards, SLA policies, routing tools, and multilingual conversations
• Enterprise – $95/agent/month: Advanced security, skill-based assignment, and premium support features

how to implement freshworks chat integration

Getting started is a breeze:

1. Sign up for Freshchat and copy the chat widget code snippet.
2. Paste the snippet into your website’s header or footer template.
3. Customize the widget appearance and automated messages in the dashboard.
4. Invite your team, set up channels, and launch your omnichannel support.

measure success and optimize

Use Freshchat’s built-in analytics to track visitor engagement, agent performance, and bot effectiveness. Identify peak chat times, refine bot workflows, and continually improve response quality to drive higher conversions and CSAT scores.

real results from freshworks chat users

Companies across industries report significant gains after deploying Freshchat. Expect to see:

• 20% reduction in response time
• 30% increase in lead capture rate
• Higher customer satisfaction through proactive messaging

ready to boost sales and support?

Transform how you connect with visitors, resolve issues, and drive revenue with freshworks chat. Try Freshchat for 14-days Free Today and experience seamless, AI-powered customer engagement firsthand.