What is Trafft?

Trafft is a comprehensive scheduling software designed to automate appointment booking and business organization. With Trafft, service providers can display their services, availability, and schedules on a custom booking page, allowing customers to book appointments 24/7. This tool streamlines operations by handling everything from employee calendars to payment processing, ensuring a seamless experience for both business owners and clients.

Trafft Overview

Founded to address the challenges of manual scheduling, Trafft’s mission is to empower service-based businesses with an easy-to-use, robust online booking system. Since its inception, Trafft has evolved into a feature-rich platform adopted by thousands of professionals worldwide.

With continuous updates and integrations—from calendar sync to secure payment gateways—Trafft ensures that small and multi-location enterprises can manage all aspects of their scheduling in one place. Its intuitive interface and flexible customization options make setup and daily use effortless.

Pros and Cons

Pro: Always open for bookings with 24/7 online scheduling, boosting sales and customer convenience.

Pro: Centralized dashboard to manage all employee calendars and services, reducing administrative overhead.

Pro: Built-in CRM to maintain customer lists, send personalized reminders, and build loyalty.

Pro: Secure online payment processing with invoicing, ensuring timely revenue collection.

Pro: Multi-location management within a single account, perfect for expanding businesses.

Pro: Calendar synchronization with Google, Outlook, and Apple to prevent double bookings.

Pro: Automated email, SMS, and WhatsApp reminders to reduce no-shows significantly.

Con: Advanced features like custom roles and API access require higher-tier plans.

Con: Limited SMS credits on the free plan may necessitate an upgrade for heavy messaging needs.

Features

Trafft’s robust feature set addresses every aspect of appointment scheduling and business management. Key functionalities include:

Provide Online Bookings 24/7

Keep your business available around the clock. Customers can view real-time availability and schedule appointments at their convenience, leading to increased bookings and customer satisfaction.

Organize Employees with Flexibility

Create custom schedules for each team member from a unified dashboard. Staff can self-schedule or be assigned specific time slots, ensuring efficient workforce management.

Built-in CRM

Maintain comprehensive customer profiles to track preferences, appointment history, and contact details. Send automated birthday greetings and promotional offers to foster loyalty.

Multi-Location Business Management

Manage multiple venues or branches under a single Trafft account. Consolidate reporting, calendars, and booking pages to maintain consistency across all locations.

Secure Online Payments

Accept payments through popular gateways like Stripe, PayPal, Square, and more. Automate invoice generation and reminders to ensure prompt payment collection.

Calendar Sync

Connect Trafft with Google Calendar, Outlook, or Apple Calendar. Enjoy a unified view of all appointments and avoid scheduling conflicts.

Automated Reminders

Reduce no-shows by sending automated emails, SMS, or WhatsApp reminders before each appointment. Customize reminder timing and content to suit your workflow.

Performance Dashboard

Monitor key metrics such as occupancy rate, returning customers, top services, and revenue. Use insights to optimize your offerings and marketing strategies.

Trafft Pricing

Select the plan that best fits your business size and needs. All plans include unlimited appointments and basic integrations.

Free Plan

Cost: $0/mo | Users Included: 5

• Basic booking website in your language
• Email and SMS notifications
• Calendar integration (Google, Outlook, Apple)
• Payment via Square

Starter Plan

Cost: $9.90/mo | Users Included: 10

• Everything in Free, plus:
• 5 custom features (fields, special days)
• 5 SMS credits per month
• Stripe and PayPal integration

Scaling Plan

Cost: $39.90/mo | Users Included: 15

• Unlimited custom features
• 10 SMS credits per month
• Zapier, API, and webhooks
• Domain and branding removal

Enterprise Plan

Cost: from $250/mo | Users Included: 50+

• Dedicated manager and onboarding assistance
• Custom user roles and advanced resources
• Priority support and migration help
• Unlimited SMS and special integrations

Trafft Is Best For

Whether you’re a solo professional or operate a multi-branch business, Trafft adapts to your industry and size.

Small Service-Based Businesses

Hair salons, spas, and wellness centers can ease appointment flow and reduce walk-ins by offering online scheduling.

Consultants and Freelancers

Solo consultants can eliminate back-and-forth emails by providing a self-service booking page accessible 24/7.

Multi-Location Enterprises

Franchises and multi-site operations benefit from centralized management and uniform booking experiences across all venues.

Medical and Health Professionals

Clinics and therapists can ensure secure bookings, protected patient data, and compliant reminders through integrated SMS and email.

Benefits of Using Trafft

• Increased Revenue: Always-open booking leads to more appointments and higher sales.
• Time Savings: Automated scheduling frees hours each week for critical tasks.
• Reduced No-Shows: Automated reminders keep customers on track.
• Better Customer Experience: Easy online booking builds loyalty and trust.
• Scalability: Grow from 5 users to 50+ without switching tools.

Customer Support

Trafft’s support team is available via email and live chat. Response times are consistently under 24 hours for all plans, with priority assistance for Enterprise clients.

Detailed documentation, video tutorials, and onboarding guides help you get started quickly and troubleshoot any issues along the way.

External Reviews and Ratings

Users praise Trafft for its ease of use, intuitive dashboard, and reliable performance. Many highlight how automated reminders and calendar sync have slashed no-show rates.

Some feedback mentions the need for additional SMS credits in the free plan, but this is easily addressed by upgrading to a Starter or higher plan. Enterprise users commend the personalized onboarding process and dedicated support.

Educational Resources and Community

Trafft offers an official blog packed with best practices for appointment scheduling and business growth. Webinar sessions and step-by-step tutorials guide you through advanced features.

A growing user community shares use cases and workflows in online forums and social media groups. Regular updates and feature requests ensure Trafft evolves with customer needs.

Conclusion

In today’s competitive market, reliable scheduling software is essential to keep your business running smoothly and delight your customers. With its extensive feature set, robust integrations, and user-friendly interface, Trafft simplifies appointment management and boosts revenue. Ready to transform your booking process? Get Started with Trafft for Free Today.

Don’t let manual scheduling hold you back—empower your business with Trafft now and experience seamless, 24/7 online booking in minutes. Get Started with Trafft for Free Today