Searching for the ultimate guide to cloud calling? You just landed on the right page. KrispCall is an AI-driven cloud telephony solution designed to revolutionize how modern businesses connect with customers. Get Started with KrispCall Today and transform your communications instantly.

If you’re tired of juggling multiple phone systems, struggling to monitor live calls, or missing sales opportunities due to poor call routing, I’ve been in your shoes. KrispCall has served thousands of businesses worldwide, earning industry awards for innovation. With our special offer, you can save up to 20% by choosing an annual plan. Read on to discover how cloud calling with KrispCall can boost your sales, streamline support, and empower remote teams.

What is KrispCall?

KrispCall is an AI-driven cloud telephony platform that enables businesses to handle calls directly within their CRM. By leveraging advanced features like IVR, call monitoring, analytics, and an AI copilot, KrispCall transforms traditional phone systems into dynamic communication hubs. It bridges the gap between telephony and CRM for seamless customer interactions.

KrispCall Overview

Founded in 2019, KrispCall set out to modernize business communication by integrating telephony with digital workflows. Our mission was clear: replace outdated PBX systems with flexible, cloud-based solutions that scale with your team. Over the past five years, we’ve grown from a small startup to a global player, serving clients across 100+ countries.

Key milestones include the launch of our unified callbox in 2020, the release of AI Copilot in 2022, and surpassing one million users in early 2024. Today, we continue innovating by adding new features and partnering with leading CRMs to deliver unmatched call experiences.

Pros and Cons

Pros:

1. Unified Callbox: Access all call and SMS conversations in one dashboard, reducing context switching.

2. AI Copilot: Witness up to 34% increase in productivity with automated summaries, transcriptions, and response suggestions.

3. Scalable Pricing: Flexible plans for small businesses and large enterprises, with a 20% savings on annual subscriptions.

4. Global Numbers: Local, mobile, and toll-free numbers from 100+ countries to expand your reach.

5. Real-Time Analytics: Monitor teams, call quality, and performance metrics in real time.

6. Easy Integration: Seamless plug-and-play with popular CRM platforms like Salesforce, HubSpot, and Zoho.

Cons:

1. Calling and SMS charges are billed separately, which may increase costs if not monitored closely.

2. Advanced customization may require technical support for complex IVR setups.

Features

From basic call management to sophisticated AI assistance, KrispCall offers a comprehensive feature set designed for modern teams.

Unified Callbox

Manage all phone and SMS conversations without leaving your CRM. Benefits include:

• Centralized inbox for calls, voicemails, and messages
• Easy transfer between agents
• Quick search and tagging of interactions

Phone Tree IVR

Direct callers through customizable menus to the right department.

• Drag-and-drop IVR builder
• Multi-language support
• Hour-based auto-routing

Call Monitoring

Ensure quality and compliance by listening to live calls.

• Whisper coaching for new agents
• Barge-in permissions for supervisors
• Session recording and playback

Call Queuing

Handle high call volumes without dropping calls.

• Queue prioritization rules
• Custom hold music and messages
• Overflow routing

Call Notes

Collaborate with teammates by leaving contextual notes on each call.

• Timestamped comments
• Tagging and assignment
• Visibility controls

Virtual Numbers

Obtain local, mobile, or toll-free numbers to expand globally.

• Instant provisioning
• Number porting support
• Broad country coverage

AI Copilot

Enhance conversations with real-time insights.

• Automatic call summaries
• Sentiment analysis
• Suggested responses for support teams

KrispCall Pricing

Choose the plan that fits your business and save 20% on annual billing.

Essential

Price: $15/user/month

Ideal for: Small businesses, startups, freelancers

• Core calling and SMS features
• Unified Callbox
• Basic IVR and call queuing

Standard

Price: $40/user/month

Ideal for: Mid-size businesses, call centers

• Advanced IVR
• Call monitoring
• AI Copilot

Enterprise

Price: Custom

Ideal for: Large teams with bespoke needs

• Dedicated account manager
• Custom SLAs
• API access and advanced integrations

KrispCall Is Best For

Whether you’re closing deals, resolving support tickets, or collaborating remotely, KrispCall adapts to your needs.

Sales Teams

Improve outreach with call analytics and AI-powered objection handling. Get Started with KrispCall Today to see your close rate soar.

Customer Support

Reduce resolution times with automated responses and real-time call monitoring. Empower agents to solve issues faster.

Remote Teams

Stay aligned with shared call summaries, notes, and unified dashboards no matter where your team sits.

Benefits of Using KrispCall

• Boost Productivity: Leverage AI Copilot to automate repetitive tasks.
• Scale Effortlessly: Add or remove users in minutes as your business grows.
• Enhance Customer Experience: Route calls intelligently and never miss an opportunity.
• Gain Actionable Insights: Use analytics to optimize scripts and training.
• Global Reach: Expand internationally with virtual numbers.

Customer Support

Our support team is available 24/7 via chat, email, and phone. We pride ourselves on quick response times—most requests are answered within 30 minutes.

Whether you need help setting up IVR or customizing your integrations, our dedicated specialists are here to guide you every step of the way.

External Reviews and Ratings

Users praise KrispCall for its intuitive interface and robust feature set. Many highlight the seamless integration with CRMs and the productivity boost from AI Copilot. Common constructive feedback centers on refining advanced IVR workflows, which we address through ongoing platform enhancements and tailored support.

Educational Resources and Community

Access our official blog for best practices, case studies, and industry insights. Attend live webinars hosted by telephony experts, or join our community forum to exchange tips with other users. Our knowledge base contains step-by-step tutorials to help you maximize KrispCall’s potential.

Conclusion

Cloud calling is reshaping how businesses communicate, and KrispCall stands at the forefront of this transformation. With unified telephony, AI-driven insights, and flexible pricing, you can empower your teams, delight customers, and drive sales growth. Get Started with KrispCall Today and experience the future of business communication.

Ready to elevate your calling strategy? Get Started with KrispCall Today and discover the power of AI-driven cloud calling.