Searching for the ultimate guide to call tracking? You just landed on the right page. With Kixie, sales and revenue teams can seamlessly integrate calling and texting into their existing workflows, delivering actionable insights and measurable ROI.

You know how frustrating missed calls and manual logging can be. Kixie has earned a reputation over years of innovation—trusted by fast-growing startups and enterprise leaders alike. Now you can boost connection rates 4x, personalize outreach at scale, and enjoy a free 7-day trial. Try Kixie Free For 7 days Today.

What is Kixie?

Kixie is a unified communications platform that supercharges call tracking and texting. It embeds natively into CRMs, helpdesks, and automation tools, giving revenue teams one consolidated interface for every customer interaction. From automatic call distribution to AI-driven conversation intelligence, Kixie streamlines every step of the outreach process.

Kixie Overview

Founded on the principle that revenue teams work better together, Kixie began as a simple click-to-call widget and has grown into a full-fledged communication hub. Its mission: simplify sales and support workflows with powerful integrations and intuitive features. Today, Kixie connects with over 25 leading CRMs and productivity tools out-of-the-box, and custom integrates with thousands more via API and webhooks.

With millions of minutes dialed and hundreds of thousands of messages sent every month, Kixie continues to innovate—adding AI human detection, local presence dialing, and advanced analytics to help teams win more business.

Pros and Cons

Pros: Unlimited calling minutes in the US and Canada, saving users from overage fees.

Pros: Native integrations with 25+ CRMs, helpdesks, and automation platforms for instant deployment.

Pros: AI-powered machine detection skips voicemails and IVRs, so agents only talk to humans.

Pros: Team SMS with shared inboxes and internal notes fosters collaboration and faster response times.

Pros: Connection-Boost local presence dialing improves answer rates and reduces spam labeling.

Pros: Conversation Intelligence tracks keywords, sentiment, and auto-summarizes calls directly in your CRM.

Cons: Premium AI Human Detection add-on may increase cost for very high-volume teams.

Cons: Initial setup of custom API integrations can require technical support for non-standard systems.

Kixie call tracking features

Kixie’s robust feature set ensures every aspect of call tracking is covered, from dialing speed to compliance:

Multi-line Power Dialer

Dial up to 10 leads simultaneously with progressive session management:

• Auto-skips busy signals and voicemails
• Adjust dialing pace in real time
• AI-powered machine detection for pure human connections

Team SMS

Collaborate on text outreach with shared inboxes and internal notes:

• Assign conversations to specific reps
• Use SMS templates for consistent messaging
• Voicemail drop and click-to-text links in emails

Connection-Boost

Enhance answer rates with local area codes and proactive spam-risk prevention:

• Progressive Caller ID rotation
• Automatic “Spam Risk” avoidance
• Higher trust and deliverability

Conversation Intelligence

Gain actionable insights from every call:

• Keyword and phrase tracking
• Sentiment analysis and trend detection
• AI-generated call summaries synced to your CRM

Intelligent Call Routing

Automatically connect callers to the right agent based on CRM data:

• Skill-based distribution
• Holiday and after-hours handling
• Custom routing rules via webhooks

DNC List Compliance

Safeguard your team from fines and ensure lawful outreach:

• Automated do-not-call list checks
• Real-time compliance reporting
• Regular list updates from federal and state registries

Caller ID Reputation

Maintain a pristine dialing reputation to avoid “Spam Risk” labels:

• Reputation scoring and health monitoring
• Automatic number rotation
• Feedback loop integration with carriers

Realtime Reporting

Track performance with live dashboards and leaderboards:

• Call and SMS metrics at a glance
• Customizable reports and alerts
• Historical comparisons and trend analysis

Pricing for call tracking with Kixie

Choose the plan that fits your team’s size and objectives. All plans include unlimited US/Canada calling minutes, click-to-call/text, and core integrations.

Professional Plan

Ideal for individual sales professionals and small teams.

• Business phone service
• CRM integration and automations
• Live call coaching and voicemail drop
• Unlimited calling minutes

Single-Line PowerDialer

All Professional features plus a one-line power dialer for accelerated outreach.

• Click-to-dial sessions
• PowerDialer queue management
• Unlimited calling minutes

Multi-Line PowerDialer (Most Popular)

Scale your dialing with up to 10 concurrent lines.

• All Professional features
• Multi-line power dialer
• Optional AI Human Detection add-on
• Unlimited calling minutes

Who benefits from Kixie call tracking

Kixie adapts to diverse revenue roles, ensuring every team member maximizes productivity and results.

Marketing Teams

Automate powerful calling and texting campaigns, personalize at scale, and optimize timing to drive conversions.

Business Development

Reach leads faster with 4x higher connection rates, powered by AI-driven local presence dialing and smart lists.

Inside Sales

Streamline workflows to turn more conversations into closed deals, with real-time coaching tips and call analytics.

Revenue Operations

Scale at speed, maintain compliance, and deliver top-tier CX with deep insight dashboards and automated routing.

Benefits of call tracking with Kixie

• Increased connection rates: AI dialing and local presence boost answer rates by up to 4x.
• Enhanced productivity: Multi-line dialing and click-to-call remove manual steps.
• Data-driven decisions: Real-time analytics and call summaries guide strategy adjustments.
• Improved compliance: Automated DNC checks and caller ID reputation keep you protected.
• Unified communications: All calls and texts in one interface, integrated with your CRM.

Customer Support

Kixie’s US-based support team is available via live chat, email, and phone. Response times average under 15 minutes for critical issues, and comprehensive onboarding ensures your team is up and running quickly.

Access an extensive knowledge base, video tutorials, and scheduled webinars to master every feature. Dedicated customer success managers help you optimize campaigns and integrations.

External Reviews and Ratings

Users praise Kixie’s ease of use, rapid deployment, and impact on pipeline growth. On major review sites, Kixie scores 4.7/5 for usability and customer support. Sales reps report a 30% uptick in weekly calls completed after switching.

Some users note the learning curve for advanced API integrations, but highlight that expert onboarding and developer support mitigate challenges swiftly.

Educational Resources and Community

Kixie maintains an active blog with best practices on call tracking, messaging strategies, and revenue operations. Monthly webinars cover new features and industry trends. The user community forum connects you with peers and Kixie experts to share tips and success stories.

Conclusion

Implementing strong call tracking is essential to scaling your revenue machine. Kixie delivers an all-in-one solution that integrates with any toolset, boosts connection rates, and provides actionable insights. Mid-article link reminder: Get started with Kixie today to see immediate gains in pipeline velocity.

Ready to transform how your team calls and texts? Try Kixie Free For 7 days Today