In today’s fast-paced digital landscape, robotic process automation is revolutionizing how support teams operate. By harnessing intelligent bots to handle repetitive tasks, companies can dramatically cut response times, reduce human error, and free staff for higher-value work. That’s where Capacity comes in—a robust AI-powered support automation platform built to integrate seamlessly with your existing tech stack and supercharge every customer and employee interaction.

What Is robotic process automation?

Robotic process automation (RPA) uses software “robots” to replicate routine support workflows—like ticket categorization, knowledge retrieval, and follow-up messaging—without manual intervention. These bots follow rules-based logic and AI-driven intent recognition to deliver fast, consistent, and accurate outcomes across voice, web, email, social, SMS, and more.

Why Capacity Stands Out

Capacity unifies all your organizational knowledge into a single source of truth, ensuring every automated response is backed by up-to-date information. Rather than toggling between multiple CRMs, helpdesks, or collaboration tools, your teams can rely on Capacity’s intelligent knowledge base to surface the right answers in seconds.

With over 250 pre-built integrations and flexible APIs, Capacity works where you already work—connecting tools like Salesforce, Zendesk, Microsoft Teams, Slack, and countless others. Implementation is handled by Capacity’s expert in-house team, so you can onboard rapidly and start seeing ROI almost immediately.

Key Features of Capacity

Intelligent Virtual Agents

• Automate up to 90% of incoming inquiries across any channel.
• Natural, human-like conversations powered by advanced intent detection.

Agent Assist & Live Support

• Real-time coaching and AI-powered suggestions boost agent productivity.
• Instant access to internal knowledge during live chats and calls.

Campaigns & Workflows

• Create triggers for escalations, follow-ups, and system actions—no code required.
• Automate entire support journeys from end to end.

Analytics & Insights

• Track key performance metrics across every interaction.
• Uncover trends, identify knowledge gaps, and continuously optimize support.

Benefits of Adopting robotic process automation with Capacity

• Accelerated Response Times: Bots handle high volumes instantly, slashing wait times.
• Cost Savings: Reduce manual workload and operational overhead.
• Consistent Experiences: Eliminate human errors and maintain brand voice across channels.
• Scalability: Effortlessly expand support capacity during peak seasons without hiring.
• Enhanced Satisfaction: Happy customers and empowered employees drive stronger loyalty and productivity.

Security & Compliance

With enterprise-grade encryption, role-based access controls, and continuous threat monitoring, Capacity safeguards your sensitive data and meets stringent compliance requirements. You can rest assured that every automated process adheres to the highest standards of protection.

Integration Ecosystem

Whether you rely on Zendesk, ServiceNow, HubSpot, or any one of 250+ platforms, Capacity plugs right in. Pre-built connectors and a robust API library make it simple to pull in tickets, push updates, and exchange data in real time—eliminating silos and making your support operation more cohesive than ever.

Ready to transform your support operation with best-in-class robotic process automation? Capacity offers expert implementation, dedicated support, and the intelligence you need to delight customers and teams alike. Get Started with Capacity Today