Searching for the ultimate guide to call tracking? You just landed on the right page. Discover how integrating advanced telephony into your sales workflow can transform outreach, boost connection rates, and drive revenue growth with Kixie.

If you’ve struggled to pinpoint which campaigns drive real ROI or felt lost in a sea of voicemails and unanswered calls, you’re not alone. Millions of sales teams waste hours guessing which channels work best. I’ve been there too, until I found Kixie—trusted by fast-growing startups and enterprise leaders alike. With award-winning AI features, seamless integrations, and 24/7 US-based support, Kixie makes call tracking simple. Ready to see for yourself? Try Kixie Free For 7 days Today and revolutionize your sales process.

What is Kixie?

Kixie is a cloud-based communications platform that takes call tracking to the next level. It unifies calling, texting, and analytics in one solution so revenue teams can measure every interaction’s impact. By automatically logging calls and texts, detecting voicemail and IVR systems with AI, and syncing data to your CRM, Kixie gives you the clarity you need to optimize outreach and close more deals.

Kixie Overview

Kixie was founded in 2014 with a mission to simplify sales communication and empower teams to engage prospects faster. From its humble beginnings in Salt Lake City, Kixie rapidly gained traction among small businesses and scaled to support enterprise customers around the globe. Over the years, the platform has evolved to include AI-driven features, deep analytics, and integrations with 25+ leading CRMs and helpdesk tools. Today, Kixie serves thousands of companies—helping sales reps talk smarter, not harder.

The company’s vision centers on unifying revenue tech stacks. By bridging the gap between marketing, sales, and operations, Kixie provides a single pane of glass for all voice and text activities. Frequent product updates and a feedback-driven roadmap ensure that Kixie stays ahead of industry trends while delivering rock-solid reliability.

Pros and Cons

Pros:

Rapid CRM Integration: Auto-syncs calls, texts, and recordings across popular CRMs.

Unlimited Calling: Make unlimited US/Canada calls on most plans without worrying about overages.

AI-Powered Machine Detection: Skips voicemails and IVRs to connect you with humans faster.

Multi-Line Power Dialer: Dial up to 10 leads simultaneously and supercharge outreach.

Shared SMS Inbox: Collaborate in real time on text conversations via a team inbox.

Real-Time Reporting: Live leaderboards and dashboards keep teams motivated and data-driven.

DNC List Compliance: Automatic do-not-call checking to avoid penalties.

Caller ID Reputation: Built-in safeguards minimize spam flagging and maximize answer rates.

Cons:

Initial setup can require time to configure custom dialing rules and CRM mappings.

Advanced AI features like sentiment analysis and machine detection may require premium add-ons.

Features

With a rich feature set designed for every revenue team, Kixie delivers powerful tools to optimize each stage of the customer journey.

Multi-Line Power Dialer

Kixie’s Power Dialer lets reps connect faster by dialing multiple numbers simultaneously while AI skips voicemail and automated systems.

• Progressive dialing across up to 10 lines
• AI-powered detection to maximize live connections
• Automatic call logging and disposition workflows

Team SMS

Respond to customer inquiries quickly with shared SMS inboxes and internal notes for collaboration.

• Centralized messaging across teams
• Preconfigured SMS templates for consistency
• One-click click-to-text within the CRM

Connection-Boost

AI-driven local presence dialing increases pick-up rates by using regional caller IDs and avoiding spam thresholds.

• Progressive Caller ID assignment
• Spam Risk prevention built in
• Higher answer rates for out-of-state outreach

Conversation Intelligence

Track keywords, phrases, and sentiment in every call. AI automatically generates summaries and syncs them to your CRM.

• Keyword spotting for compliance and coaching
• Sentiment analysis to gauge customer interest
• Auto-generated call summaries for fast follow-up

Intelligent Call Routing

Distribute calls to the right agent based on CRM fields, time zones, and skill sets.

• Automatic call distribution (ACD)
• Skills-based routing and priority queues
• Fallback rules and voicemail handling

DNC List Compliance

Stay out of regulatory trouble with automated do-not-call list scrubbing.

• Real-time DNC checks on each dial
• Custom blacklist management
• Automated penalty avoidance

Caller ID Reputation

Maintain high deliverability with built-in safeguards to avoid spam flagging.

• Phone number reputation monitoring
• Dynamic A/B testing of caller IDs
• Reputation analytics dashboards

Realtime Reporting

Get instant insights into team performance and campaign effectiveness.

• Live leaderboards for gamification
• Historical data analysis and trend reporting
• Custom dashboards per role and team

Calling & Texting Integrations

Seamlessly integrate voice and messaging with 25+ CRM, helpdesk, and automation platforms.

• Out-of-the-box connectors for Salesforce, HubSpot, Zendesk, and more
• Open API and webhooks for custom workflows
• US-based integration support team

Kixie Pricing

Flexible plans accommodate individual reps up to enterprise revenue operations teams.

Professional Plan

Ideal for individual sales professionals looking to streamline calling and texting without overage fees.

• Business phone service with local and toll-free numbers
• CRM integration and click-to-call/text
• Voicemail drop, SMS templates, and live call coaching
• Unlimited US/Canada calling minutes

Single-Line PowerDialer

Built for reps needing advanced dialing features in addition to all Professional Plan benefits.

• Single-line Power Dialer for sequential lead dialing
• Calling session management for daily goal tracking
• Unlimited US/Canada calling minutes

Multi-Line PowerDialer

Most popular choice for high-volume teams requiring simultaneous dialing.

• Up to 10 concurrent dialing lines
• AI Human Detection (premium add-on)
• All Professional Plan features plus power dialing management
• Unlimited US/Canada calling minutes

Kixie Is Best For

Whether you’re scaling outreach in marketing or fine-tuning RevOps, Kixie adapts to your team’s needs.

Marketing Teams

Automate powerful calling and texting campaigns, personalize at scale, and optimize send times to maximize engagement.

Business Development

Supercharge your outbound strategy with 4x higher connection rates driven by AI and local presence dialing.

Inside Sales

Streamline workflows, handle inbound and outbound calls seamlessly, and turn every conversation into a potential deal.

Revenue Operations

Unify your RevTech stack, scale call operations at speed, and monitor compliance with deep analytics and reporting.

Benefits of Using Kixie

• Clear Attribution: Automatically track which campaigns and channels drive calls for accurate ROI measurement.
• Faster Connections: AI skips voicemails and automates dialing to connect reps with live prospects.
• Seamless CRM Sync: All call logs, recordings, and notes populate directly in your existing CRM.
• Scalable Outreach: Power Dialer and team SMS features let you reach more contacts in less time.
• Regulatory Compliance: Built-in DNC and spam-risk protections keep your team compliant without manual effort.
• Data-Driven Coaching: Conversation intelligence surfaces coaching opportunities and compliance issues.
• Improved Caller Reputation: Local presence dialing and spam mitigation tools boost answer rates.

Looking for a reliable call tracking solution that scales with your team? Discover the power of integrated voice, text, and AI analytics with Kixie. Unlock clarity on which outreach drives revenue, streamline workflows, and delight customers with personalized communication. Try Kixie Free For 7 days Today and see why revenue teams rely on Kixie to turn conversations into conversions.

Customer Support

Kixie offers industry-leading customer support with 24/7 access to a US-based team of telephony experts. From onboarding calls to live chat troubleshooting, every user gets personalized guidance to ensure smooth setup and adoption.

Comprehensive documentation, video tutorials, and in-depth webinars complement real-time support. Whether you’re configuring complex dialing rules or integrating with a new CRM, Kixie’s support resources help you resolve issues quickly and get back to selling.

External Reviews and Ratings

Reviewers consistently praise Kixie’s intuitive interface and robust feature set. Users highlight seamless CRM integration, reliable call quality, and significant improvements in connection rates. Many note that Kixie’s AI-powered detection and conversation analytics deliver immediate ROI by reducing voicemails and driving live conversations.

Some feedback mentions a learning curve when setting up advanced dialing campaigns or custom call routing rules. However, Kixie addresses these concerns through detailed onboarding sessions and a responsive support team. The frequent product updates also tackle feature requests and enhance usability over time.

Educational Resources and Community

Kixie’s learning hub offers a wealth of resources, including an official blog with best practices, step-by-step tutorials, and case studies. Monthly webinars dive into advanced topics like AI conversation intelligence and multichannel campaign strategies. A vibrant user community forum lets teams share tips and workflows, while regular meetups and user groups foster peer learning.

Conclusion

Effective call tracking is no longer a luxury—it’s essential for modern revenue teams. Kixie combines power dialing, AI detection, analytics, and seamless integrations to give you full visibility into every call and text. From marketing to RevOps, Kixie helps teams connect faster, coach smarter, and close more deals. Ready to transform your outreach? Try Kixie Free For 7 days Today and experience the difference.