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What Is Capacity?

Capacity is an AI-powered support automation platform designed to centralize and streamline every aspect of customer and employee support. By unifying your organization’s knowledge and integrating with over 250 tools, Capacity automates repetitive tasks, provides instant answers, and frees your teams to focus on strategic initiatives. Whether you’re operating a small help desk or managing enterprise-scale support centers, Capacity offers an all-in-one solution for:

• Instant, consistent responses across voice, web chat, email, SMS, social media, and more
• Real-time agent assistance to boost productivity and training
• Dynamic workflows and campaigns that trigger actions, follow-ups, and escalations automatically
• In-depth analytics to optimize performance and identify knowledge gaps
• Enterprise-grade security, compliance, and data protection

Features

Capacity offers a rich feature set, each component carefully crafted to elevate your support operations and deliver measurable ROI:

AI Support Automation

Automate the mundane and resolve customer inquiries faster with machine-learning-driven responses. Capacity’s AI understands intent, pulls from unified data sources, and delivers accurate answers in real time.

• Auto-respond to common FAQs on any channel
• Reduce average resolution time by up to 70%
• Hands-free ticket triaging and routing

Unified Knowledge Base

Say goodbye to scattered documentation. Capacity consolidates articles, documents, FAQs, and internal wikis into one searchable system that constantly learns and updates itself.

• No more context switching between tools
• AI-enhanced search that surfaces the most relevant results
• Continuous synchronization with existing repositories

Broad Integrations

Integrate Capacity with your existing tech stack—over 250 pre-built connectors spanning CRMs, helpdesks, collaboration suites, and more.

• Seamless links to Salesforce, Zendesk, ServiceNow, Jira, and Microsoft Teams
• Flexible REST APIs for custom workflows
• Automatic data syncing to ensure up-to-date knowledge

Intelligent Virtual Agents

Deploy chatbots and voice bots that handle up to 90% of routine inquiries without human intervention. Customize personas and conversation flows to match your brand’s voice.

• 24/7 multilingual support without added headcount
• Context retention across sessions
• Seamless handoff to live agents when needed

Agent Assist & Live Support

Empower your support staff with AI-powered suggestions and live coaching. Agents see the best answers, next-step recommendations, and troubleshooting scripts in real time.

• Reduce onboarding time for new agents by 50%
• Maintain consistent service quality across shifts and teams
• Instant knowledge retrieval without leaving the ticket view

Campaigns & Workflows

Create intelligent, no-code workflows to automate escalations, follow-up messages, and back-end processes.

• Trigger email or SMS sequences based on ticket status
• Auto-escalate urgent issues to managers or engineers
• Integrate with third-party services to automate billing, notifications, and more

Conversational AI

Deliver natural, human-like interactions at scale. The AI adapts to user intent, handles multi-turn dialogues, and maintains context—creating a seamless experience.

• On-brand tone customization
• Fallback handling and dynamic response templates
• Easy training on your unique language and jargon

Analytics & Insights

Gain actionable data on every interaction. Advanced dashboards uncover trends, track response times, and highlight content gaps in your knowledge base.

• Customizable KPI tracking and reports
• Sentiment analysis to flag dissatisfied customers
• Root-cause analysis for frequent issues

Enterprise-Grade Security

Protect sensitive data with robust encryption, role-based access controls, compliance certifications (ISO, SOC 2, HIPAA), and continuous threat monitoring.

• Data encryption at rest and in transit
• Granular user permissions and audit logs
• Periodic security assessments and penetration tests

Expert Support & Implementation

Capacity’s in-house team ensures a smooth onboarding experience, from initial setup and data migration to training and ongoing optimization.

• Dedicated customer success managers
• Tailored implementation plans and timelines
• 24/7 technical support and escalation paths

Pricing

Capacity offers custom pricing plans tailored to your organization’s size, volume, and complexity. While exact figures depend on your requirements, Capacity typically structures its offerings into three tiers:

• Essentials: Ideal for small teams and startups. Includes AI support automation, core integrations, and standard analytics. Pricing starts at roughly $499/month.
• Growth: Suited for mid-market companies needing advanced workflows, virtual agents, and enhanced security. Expect prices from $1,499/month based on user seats and usage.
• Enterprise: Fully customized plans for large organizations with dedicated SLAs, premium support, unlimited integrations, and bespoke features. Contact sales for a custom quote.

Whichever plan you choose, this bargain deal ensures you’ll Get up to 20% OFF Capacity Today—a saving you can’t afford to miss.

Benefits to the User (Value for Money)

Investing in Capacity means unlocking a range of benefits that deliver strong ROI and empower your support teams:

• Reduced Operational Costs – Automating routine inquiries cuts down staffing needs and minimizes overtime expenses, freeing budgets for strategic initiatives.
• Faster Resolution Times – AI-driven responses and agent assist features slash average ticket handling time, improving customer satisfaction and loyalty.
• Consistency Across Channels – A unified knowledge base and conversational AI ensure every customer receives the same high-quality answers regardless of channel.
• Higher Agent Productivity – Agents spend less time searching for information and more time solving complex issues, boosting morale and reducing turnover.
• Scalability Without Added Headcount – Virtual agents handle spikes in volume effortlessly, so you can grow without hiring an army of new staff.
• Data-Driven Improvements – Comprehensive analytics highlight patterns and gaps, guiding training programs and knowledge base enhancements.
• Enhanced Security and Compliance – Enterprise-grade protections give peace of mind when handling sensitive customer and employee data.
• Dedicated Support & Onboarding – An expert implementation team ensures you realize value quickly, with training resources and 24/7 support.

Customer Support

Capacity’s commitment to customer success is reflected in its responsive support channels. You can reach out via email, live chat, or phone, and a knowledgeable support engineer will be on hand to troubleshoot issues and provide guidance. The help center also features an extensive knowledge base, FAQs, and step-by-step guides for self-service.

For enterprise clients, Capacity offers dedicated customer success managers who conduct regular check-ins, performance reviews, and strategy sessions to ensure you’re maximizing your investment. From initial implementation to ongoing optimization, you’re never left to navigate the platform alone.

External Reviews and Ratings

On G2, Capacity holds an average rating of 4.5/5 stars, with users praising its intuitive interface, powerful AI capabilities, and seamless integrations. Many reviewers highlight significant time savings and improved customer satisfaction scores after deployment.

On Capterra, Capacity consistently receives high marks for ease of use and quality of support. Customers appreciate the robust analytics and the in-house onboarding process. Some negative feedback mentions a learning curve during the initial setup and occasional AI misinterpretations in highly technical contexts. Capacity addresses these concerns through regular AI model updates, enhanced training sets, and dedicated implementation experts who fine-tune the system based on real-world usage.

Educational Resources and Community

Capacity offers a wealth of learning materials to help users get the most out of the platform. The official blog features case studies, best practices, and product updates. Video tutorials and webinars cover everything from basic configuration to advanced workflow design. Detailed developer documentation and API references support custom integrations and automation projects.

Beyond official resources, Capacity fosters an active user community via forums, LinkedIn groups, and periodic user meetups. You can exchange tips, share templates, and learn from peers who’ve tackled similar challenges in support automation.

Conclusion

After exploring everything Capacity brings to the table—from AI-driven support automation and a unified knowledge base to enterprise-grade security and expert onboarding—it’s clear this platform can revolutionize how you handle customer and internal support. Best of all, now is the perfect time to act: you can Get up to 20% OFF Capacity Today and start experiencing faster resolutions, happier customers, and significant cost savings.

Don’t miss out on this exclusive bargain—Get up to 20% OFF Capacity Today and elevate your support operations now.