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What Is Capacity?

Capacity is an AI-powered support automation platform designed to streamline how businesses handle customer and internal support. It connects seamlessly to your entire tech stack—CRMs, help desks, collaboration tools—and leverages intelligent virtual agents, agent assist, and conversational AI to answer questions, automate tasks, and speed up resolution times. Whether you’re fielding voice calls, chats, emails, SMS, or social media inquiries, Capacity centralizes all knowledge and delivers consistent, fast support.

Features

Capacity offers a robust set of features that cater to both customer-facing and internal support teams. Below, I break down each key capability and explain how they work in real-world scenarios.

AI Support Automation

Capacity’s AI support automation uses machine learning to understand and respond to common inquiries without human intervention.

• Automated Responses: Instantly replies to incoming messages across channels with accurate answers.
• Task Automation: Performs repetitive tasks like password resets, ticket triaging, and order status checks.
• Multi-Channel Reach: Supports voice, web chat, email, social media, SMS, and in-app chat from a single interface.

Unified Knowledge Base

Capacity consolidates all organizational knowledge—documents, FAQs, workflows—into one intelligent system that’s always up to date.

• Central Repository: Import manuals, policies, product specs, and training materials.
• Automatic Indexing: AI categorizes and tags new content for easy retrieval.
• Real-Time Updates: Changes in source files sync instantly, so the AI always uses current data.

Integrations

Integrates with over 250 CRMs, help desks, and collaboration tools, ensuring seamless data flow and unified workflows.

• Pre-Built Connectors: Zapier, Salesforce, Zendesk, Microsoft Teams, Slack and more.
• Flexible APIs: Custom integration options allow deep connections with internal systems.
• Bi-Directional Sync: Data updates across platforms without manual exports or imports.

Intelligent Virtual Agents

Deploy AI-driven agents that can handle as much as 90% of routine inquiries—freeing up human agents to focus on complex tasks.

• Natural Language Understanding: Delivers conversational experiences that feel human.
• Context Awareness: Remembers past interactions to maintain continuity.
• Escalation Paths: Automatically hands over to live agents when advanced support is required.

Agent Assist & Live Support

Empower your support staff with real-time AI coaching and knowledge suggestions during every live interaction.

• Instant Guidance: AI recommends answers, compliance checks, and next steps.
• Live Monitoring: Supervisors receive alerts for quality assurance and coaching opportunities.
• Performance Insights: Track agent efficiency improvements over time.

Campaigns & Workflows

Automate multi-step processes and follow-ups without writing a single line of code.

• Drag-and-Drop Workflow Builder: Create triggers, conditions, and actions visually.
• Follow-Up Sequences: Schedule reminders, surveys, and escalations automatically.
• Custom Notifications: Send alerts via email, SMS, or in-app messages to relevant teams.

Conversational AI

Deliver scalable, on-brand conversations that adapt to user intent and sentiment.

• Dynamic Dialogues: Branching logic ensures relevant follow-ups.
• Sentiment Analysis: Adjust responses based on user tone.
• Multi-Language Support: Communicate in the languages your customers speak.

Analytics & Insights

Gain visibility into every support interaction to optimize workflows and improve satisfaction.

• Performance Dashboards: Monitor resolution times, deflection rates, and channel usage.
• Trend Analysis: Identify recurring issues and knowledge gaps.
• Custom Reports: Export data for deeper analysis or executive presentations.

Security & Compliance

Enterprise-grade security safeguards your data at every level.

• Encryption: AES-256 at rest and TLS in transit.
• Access Controls: Role-based permissions and audit logs.
• Certifications: SOC 2, ISO 27001, GDPR compliance, and continuous monitoring.

Pricing

Capacity offers flexible plans designed to fit businesses of all sizes, from startups to large enterprises.

Starter Plan

• Ideal for small teams beginning to automate support tasks.
• Price: $99 per month.
• Includes: Up to 5,000 AI interactions, core integrations, basic analytics, email & chat support.

Professional Plan

• Best for growing teams needing advanced automation and reporting.
• Price: $299 per month.
• Includes: 25,000 AI interactions, all Starter features plus advanced workflows, phone support, and API access.

Enterprise Plan

• Designed for large-scale deployments and custom security requirements.
• Custom pricing based on usage.
• Includes: Unlimited interactions, premium support, dedicated account manager, SSO, and advanced compliance.

Benefits to the User (Value for Money)

Capacity delivers an exceptional ROI through:

• Cost Reduction: Automate up to 90% of routine inquiries, cutting labor costs and maximizing agent efficiency.
• Faster Resolution: AI-driven responses and agent assist features reduce resolution times by up to 50%, improving customer satisfaction.
• Unified Workflows: Eliminate tool-switching by integrating with over 250 platforms—boosting agent productivity and data consistency.
• Scalability: From 10 to 10,000 users, Capacity scales seamlessly—no performance degradation or manual infrastructure management required.
• Actionable Insights: Detailed analytics highlight knowledge gaps and emerging trends, guiding continuous improvement.
• Security Assurance: Enterprise-grade encryption and compliance give peace of mind for sensitive data handling.
• Seamless Onboarding: Expert in-house implementation ensures you realize benefits quickly and with minimal disruption. Plus, you can Get up to 20% OFF Capacity Today when you sign up now!

Customer Support

Capacity’s support team is known for its rapid response times and personalized service. Whether you submit a ticket via email or initiate a live chat, you’ll typically receive acknowledgment within minutes and a resolution plan shortly after. Phone support is available during business hours for critical escalations, ensuring you always have a human expert to address urgent issues.

In addition to reactive assistance, Capacity offers proactive monitoring and periodic check-ins for enterprise customers. Dedicated account managers guide you through feature rollouts, best practices, and performance reviews—helping you optimize your AI strategy and extract maximum value from the platform.

External Reviews and Ratings

On G2, Capacity holds an impressive 4.5 out of 5 stars based on hundreds of user reviews. Customers rave about the “rock-solid AI accuracy,” “easy integration process,” and “significant cost savings.”

TrustRadius reviewers highlight Capacity’s “unified knowledge base” and “robust analytics,” though a few mention a learning curve when setting up advanced workflows. Capacity has addressed these concerns by releasing enhanced video tutorials and expanding its template library to simplify initial configuration.

Educational Resources and Community

Capacity maintains a comprehensive resource center, featuring an official blog, step-by-step video tutorials, and in-depth documentation. New users can follow guided onboarding courses or attend live webinars hosted by AI and support automation experts.

For peer-to-peer support, Capacity hosts an active user community on Slack and a public forum where professionals share workflow templates, integration tips, and custom scripts. Monthly “office hours” allow users to ask questions directly to product engineers and roadmap planners.

Conclusion

From AI-driven automation and a unified knowledge base to robust analytics and enterprise-grade security, Capacity equips businesses to transform their support operations. Daily tasks become streamlined, agents stay focused on high-impact work, and customers enjoy faster resolutions—all while you slash costs and boost satisfaction.

Don’t miss this chance to enhance your support ecosystem and Get Started with Capacity Today at an unbeatable price. Get up to 20% OFF Capacity Today—grab this exclusive offer now and unlock the full power of AI support automation.