Conversational AI Chatbot for Effortless Support Automation
Deliver effortless support automation with a conversational ai chatbot that powers customer and employee experiences across every channel. Capacity is an AI-powered support automation platform that unifies your entire tech stack to answer questions and automate repetitive tasks via voice, web, email, social, SMS, in-app chat and beyond.
AI Support Automation for Every Channel
With Capacity’s intelligent virtual agents, you can automate up to 90% of inquiries across voice, chat, email, SMS and more—ensuring fast, consistent support wherever your customers connect. Real-time agent assist empowers your team with instant coaching and AI-driven suggestions during every live conversation.
Unified Knowledge Base & Smart Workflows
Capacity consolidates all your internal and external content into one smart system, so the right information is always at your team’s fingertips. No-code campaigns and workflows trigger escalations, follow-ups and actions instantly, eliminating manual processes and boosting efficiency.
Scalable, Secure & Insightful
Protect sensitive data with enterprise-grade security, role-based access and continuous monitoring. Leverage detailed analytics and insights to track performance, uncover trends and optimize every interaction across your support channels.
