Searching for the ultimate guide to create virtual phone number for your customer support? You just landed on the right page. With Freshcaller, you can set up a fully cloud-based call center and create virtual phone number in minutes, making sure no call goes unanswered. My goal is to show you how to leverage this powerful solution to elevate your customer experience.

Managing customer calls can be challenging—missed calls, long wait times, and unscalable systems can hurt satisfaction. Freshcaller has served thousands of businesses worldwide with its intuitive interface and advanced voice AI features. Whether you need local numbers, toll-free lines, or complex routing, you can Try Freshcaller Free for 14 days Today and see the difference in real time.

What is Freshcaller?

Freshcaller is a cloud-based contact center solution designed for effortless voice interactions. It allows you to buy numbers from over 90 countries or bring your own carrier, set up IVR phone trees, and deploy AI-driven voice bots—all in just a few clicks. In the context of create virtual phone number, Freshcaller empowers you to assign multiple virtual numbers, route inbound calls, and maintain seamless customer support without hardware constraints.

Freshcaller Overview

Freshcaller began as part of the Freshdesk suite, with a mission to simplify and enhance voice-based customer service. Launched in 2017, it has rapidly grown to support businesses of all sizes, from startups to enterprises. Continuous improvements have introduced advanced features like speech-enabled IVR, queue callback, and real-time performance dashboards. Today, Freshcaller stands as a scalable, reliable platform trusted by leading brands.

Its intuitive setup allows teams to start routing calls within hours. You can customize greetings, create multiple call queues, and monitor service-level attainment—all without complex configurations. Freshcaller’s seamless integration with Freshdesk ensures every call can convert into a ticket, providing a unified customer record.

Pros and Cons

Pro: Rapid setup—create virtual phone number in minutes without technical expertise.

Pro: Global reach—purchase local and toll-free numbers from 90+ countries.

Pro: AI-powered voice bots reduce agent workload by handling repetitive queries.

Pro: Advanced inbound routing ensures calls land with the right team every time.

Pro: Real-time dashboards and reporting for clear visibility into call center performance.

Pro: Seamless integration with Freshdesk for unified ticketing and messaging.

Con: Free plan lacks incoming minutes—requires growth plans for generous call allowances.

Con: Advanced features like speech-enabled IVR and abandoned call metrics reserved for Enterprise tier.

Features

Freshcaller packs a comprehensive suite of features to help you create virtual phone number and manage customer calls efficiently.

Buy Local and Toll-Free Numbers

Acquire phone numbers from across the globe to localize your support presence.

• 90+ countries supported
• Instant provisioning
• Custom caller ID

Advanced Inbound Routing

Route calls based on business hours, geography, or skill-based rules to optimize response times.

• Priority-based queues
• Holiday and after-hours routing
• Queue callback (virtual hold)

Speech-Enabled IVR and Voice Bots

Leverage AI to automate call handling and decrease wait times.

• Natural language processing
• Customizable IVR trees
• Automated self-service

Call Monitoring and Analytics

Track every stage of the call lifecycle with robust analytics and live dashboards.

• Abandoned call metrics
• Service level monitoring
• Agent availability reports

Freshcaller Pricing

Whether you’re just starting or need enterprise-grade support, Freshcaller offers flexible plans.

Free

Price: $0/agent/month + pay per minute

• Buy local and toll-free numbers
• Basic inbound routing
• Desktop notifications and call notes

Growth

Price: $18/agent/month + pay per minute

• Up to 2,000 incoming minutes/month
• Advanced call queues and voicemail
• Warm and cold transfers

Pro

Price: $47/agent/month + pay per minute

• Up to 3,000 incoming minutes/month
• Holiday routing and advanced call metrics
• Call barging and lifecycle tracking

Enterprise

Price: $83/agent/month + pay per minute

• Up to 5,000 incoming minutes/month
• Speech-enabled IVR and abandoned call metrics
• Service level monitoring and pause recordings

Freshcaller Is Best For

Freshcaller caters to diverse teams looking to streamline voice support.

Startups and Small Businesses

Quickly create virtual phone number and manage customer calls with minimal overhead.

Growing Mid-Market

Scale operations with advanced routing and analytics without inflating costs.

Enterprise Organizations

Leverage enterprise-grade features like speech-enabled IVR and detailed monitoring.

Benefits of Using Freshcaller

• Never miss a call: With global numbers and intelligent routing, your customers always reach the right agent.
• Reduce wait times: Automated callbacks and AI bots handle routine queries instantly.
• Enhance agent productivity: Complete call context, recordings, and transcripts in one place.
• Scale effortlessly: Add numbers and agents as your business grows without hardware investments.
• Unified conversations: Seamlessly switch between calls and tickets within Freshdesk.

Ready to streamline your support and create virtual phone number in minutes? Try Freshcaller Free for 14 days Today and experience effortless voice service.

Customer Support

Freshcaller’s customer support team is available 24/7 via chat, email, and phone. Whether you need help setting up IVR, troubleshooting routing rules, or optimizing agent performance, a dedicated support engineer is just a call away.

Extensive documentation, video tutorials, and community forums ensure you can find answers quickly. For more personalized guidance, you can also schedule one-on-one onboarding sessions.

External Reviews and Ratings

Most users praise Freshcaller for its intuitive setup and robust feature set. Organizations highlight the ease of creating virtual phone number and seamless Freshdesk integration as major wins. The AI-powered bots receive special mention for reducing agent workload by up to 30%.

Some feedback notes the need for more granular reporting in the Growth plan, but Freshcaller addresses this by offering customizable analytics and a rich marketplace of pre-built integrations for deeper insights.

Educational Resources and Community

Freshcaller provides a wealth of resources, including:

• Official blog with best practices and case studies
• Webinars and live demos
• Video tutorials on setting up IVR and bots
• Active user community and Q&A forums
• Comprehensive API documentation for custom integrations

Conclusion

In today’s competitive landscape, the ability to create virtual phone number and deliver seamless support can set you apart. Freshcaller offers an intuitive, scalable, and affordable solution to manage all your voice interactions effortlessly. Explore the features, pick the plan that fits, and transform your customer experience.

Try Freshcaller Free for 14 days Today and start building a world-class contact center now.