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What Is Answering Service Care?

Answering Service Care is a premier, family-owned answering service that has been raising the bar since 1974. Founded by Herman Shooster and now run by his second and third generations, ASC combines decades of industry expertise with cutting-edge technology to serve organizations of all sizes. From solopreneurs to Fortune 500 companies, they deliver live call and chat coverage, bespoke scripting, bilingual support, and reliable appointment scheduling.

Key highlights:

• Three generations of leadership with a commitment to personalized service.
• Awarded by the Association of Tele-Services International (ATSI) and CAM-X for service excellence.
• Proprietary Secure App and Instant Replay call recording for complete transparency.
• Flexible plans that scale as your business needs evolve.

Whether you need after-hours coverage, overflow management during peak seasons, or a full-time remote receptionist, ASC tailors its approach to align with your goals and budget.

Features

Answering Service Care is loaded with features that enhance communication workflows and ensure your callers always receive a consistent, professional experience. Here’s a deep dive into the most impactful capabilities.

24/7 Live Call & Chat Handling

No more voicemails or missed opportunities. ASC’s live agents answer calls and chats around the clock, including holidays. I’ve tested their responsiveness, and they consistently pick up within three rings—even during high-volume periods.

• Customized Scripts: Agents use your approved script to reflect your brand’s tone and FAQ responses.
• Smart Call Routing: Complex IVR trees guide callers to the right department or escalate urgent matters instantly.
• Multi-Device Alerts: Receive notifications on your desk phone, mobile app, or via email—whenever a high-priority lead comes in.
• Chat Widget Integration: Deploy a chat window on your website and let agents handle multiple chats simultaneously.

Instant Replay Call Recording

Accurate message retrieval is vital for legal, medical, and financial services. ASC’s Instant Replay tool records and securely stores calls for up to 30 days, accessible through an intuitive online portal.

• One-Click Playback: Review any call on demand with a single click.
• Download & Archive: Export recordings for compliance audits or staff training.
• Tagging & Notes: Annotate calls with keywords or client IDs for faster searches.

Bilingual Answering Service

Cater to both English- and Spanish-speaking customers with full-time, bilingual answering agents. This feature isn’t just a courtesy—it’s a strategic advantage in diverse markets.

• Dual-Language Scripts: Seamlessly switch between languages mid-call as needed.
• Cultural Expertise: Agents understand regional dialects and etiquette.
• Cost Savings: Achieve multilanguage support at minimal incremental cost compared to in-house hires.

Integrated Appointment Scheduling

Stop juggling calendars. ASC’s agents use Acuity, a hosted scheduling platform, to book appointments, send confirmations, and reduce no-shows. I personally saw a 30% drop in missed meetings after implementation.

• Real-Time Availability: Clients see only open slots; agents avoid double-booking.
• Automated Reminders: SMS and email notifications cut no-show rates significantly.
• Calendar Sync: Works with Google Calendar, Outlook, and other popular apps.

Proprietary Secure App & Software

The backbone of ASC’s efficiency is its Secure App, which ties caller data, scheduling, and messaging into one dashboard.

• Caller Screen Pop: Agent view automatically loads the caller’s history and notes.
• Message Management: Mark messages as urgent, forward to multiple recipients, or archive with ease.
• Analytics Suite: Track call volume, response times, and agent performance in real time.

Industry-Specific Customization

Each business has unique needs. ASC offers tailored workflows for sectors such as healthcare, legal, real estate, and more.

• Healthcare: HIPAA-compliant scripting and secure data handling.
• Legal: Confidential message protocols and timestamped call logs.
• Real Estate: Lead qualification questionnaires and follow-up scheduling.
• eCommerce: Order status inquiries and live chat for product support.

Pricing

Transparent, tiered pricing ensures you only pay for what you need. Below is a breakdown of monthly rates, included minutes/chats, and per-unit overage fees. Remember: commit annually and Get 10% OFF Answering Service Care Annual Plans.

• Starter Plan – $40/mo:
  • 0 included minutes, \$1.65/additional minute.
  • Best for side-hustles or ultra-low call volumes.
• Small Business Plan – $179/mo:
  • 100 included minutes, \$1.62/additional minute.
  • Ideal for growing practices averaging under five daily calls.
• Pro Plan – $319/mo:
  • 250 included minutes, \$1.52/additional minute.
  • Our most popular. Fits mid-sized teams and seasonal spikes.
• Enterprise Plan – $599/mo:
  • 500 included minutes, \$1.28/additional minute.
  • Dedicated account manager and premium onboarding.

Live Chat packages mirror the call plans with similar tiers and \$5 overage rates. For a full side-by-side comparison or a custom bundle tailored to your call/chat mix and budget, visit ASC’s pricing page.

Benefits to the User (Value for Money)

Partnering with Answering Service Care yields immediate and long-term advantages. Here are the top reasons I recommend it:

• Significant Overhead Reduction:
  Outsourcing 24/7 support often costs less than one full-time receptionist’s salary plus benefits.
• Improved Conversion Rates:
  Live agents capture leads in real time, turning missed calls into booked consultations and sales.
• Unmatched Scalability:
  Easily adjust your plan month-to-month or annually without recruitment struggles.
• Enhanced Patient & Client Trust:
  Medical and legal firms benefit from professional, compliant messaging that reassures callers.
• Peace of Mind:
  I’ve never worried about after-hours emergencies, knowing ASC’s team is there to handle them.
• Data-Driven Insights:
  Analytics dashboards highlight peak hours and agent performance, guiding staffing and marketing decisions.
• Brand Consistency:
  Custom scripts ensure every interaction aligns with your company’s voice and values.

Customer Support

From setup to daily operations, ASC’s customer support is second to none. You gain a dedicated account manager who understands your business inside out, available via phone, email, or live chat. Response times average just a few minutes for critical issues, and less than an hour for standard queries.

Beyond reactive support, they offer proactive health checks, quarterly review sessions, and script optimization workshops. I’ve sat in on these review calls and consistently walk away with actionable improvements that sharpen my customer service strategy.

External Reviews and Ratings

On platforms like Trustpilot, G2, and Capterra, Answering Service Care holds an average rating of 4.6 out of 5. Positive feedback often highlights the friendly professionalism of agents and the seamless onboarding experience. Small business owners commend the affordability, while larger enterprises praise the system’s stability under high loads.

A few critiques mention occasional busy signals during promotional peaks and slightly higher fees for specialty add-ons. ASC has responded by increasing staffing during known busy windows and introducing more flexible bundled plans to mitigate those concerns.

Educational Resources and Community

Answering Service Care goes beyond call handling with an ecosystem of learning materials and peer support:

• Official Blog: Weekly posts on best practices for improving CX, call center management tips, and case studies.
• Webinars & Video Tutorials: Live demos on setting up forwarding rules, customizing scripts, and leveraging analytics.
• Knowledge Base: Step-by-step articles covering every feature, from bilingual service to appointment scheduling.
• User Forum: A private community where clients share experiences, workflow hacks, and script templates.
• Quarterly Newsletters: Announcements of new features, industry trend reports, and special promotions.

Conclusion

All told, I believe Answering Service Care sets the industry standard for reliability, customization, and return on investment. Its robust feature set — from Instant Replay call recording to bilingual support and integrated appointment scheduling — handles every communication challenge. And when you apply the exclusive Get 10% OFF Answering Service Care Annual Plans offer, the cost savings become undeniable.

Ready to upgrade your customer service, capture every lead, and confidently scale your business? Get Started with Answering Service Care Today and claim your 10% discount before this limited-time deal ends!