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What Is Answering Service Care?

Answering Service Care is a comprehensive, 24/7 live call and chat response solution designed to help businesses field inquiries, schedule appointments, capture leads, and maintain top-notch customer service without ballooning payroll costs. Since 1974, this three-generation, family-owned service has served small startups, medium enterprises, and even large corporations across industries such as medical practices, legal firms, financial services, real estate, and more.

By outsourcing your inbound phone and chat traffic to Answering Service Care’s team of professional, highly trained agents, you stay firmly in control of your operations—freeing up internal staff from after-hours coverage, reducing missed calls, and ensuring every lead is properly recorded and followed up.

Features

Answering Service Care brings a suite of powerful, customizable features that adapt to your unique workflow. Here’s a closer look at what’s on offer:

Call Recording (Instant Replay)

Record, store, and retrieve calls effortlessly with Answering Service Care’s proprietary Instant Replay tool:

• Thirty-day online access: Retrieve recorded calls anytime via a secure portal for up to 30 days.
• Compliance and quality: Ideal for medical, legal, financial, and other regulated industries that require accurate message retrieval and audit trails.
• Training and improvement: Review calls to coach agents, refine scripts, and ensure top-tier customer interactions.

Bilingual Service

Expand your reach with professional English and Spanish support:

• Fully customized scripting: Ensure agents speak your brand’s voice in both languages.
• Cost-effective staffing: Leverage a bilingual offsite team at a fraction of the cost of hiring two full-time employees.
• Responsible service: Provide callers with native Spanish assistance, enhancing trust and satisfaction.

Appointment Scheduling

Never worry about double-booking or missed slots again:

• Real-time calendar sync: Agents use Acuity to view and manage your schedule instantly.
• Error-free bookings: A hosted, always-accessible system ensures accurate appointment handling.
• Full backup: Enjoy peace of mind with fully backed-up scheduling records in a streamlined environment.

Live Chat Support

Capture leads and chat with prospects in real time via your website:

• 24/7 availability: Never miss a chat inquiry, even outside business hours.
• Customization: Tailor chat greetings and FAQs to reflect your brand tone.
• Lead qualification: Agents can pre-screen visitors and deliver quality leads to your sales team.

Customized Scripting & Workflows

Your business is unique—so should be your call handling:

• Personalized greetings: Agents answer using your scripts, FAQs, and escalation paths.
• Real-time messaging: Receive messages via SMS, email, or portal notifications as calls happen.
• Scalable processes: Adjust workflows as your business grows or seasonal demands shift.

Onsite Agent Training & Proprietary Software

Delivering consistent excellence relies on well-trained agents and powerful tools:

• Rigorous training program: Agents learn internal systems, client profiles, and live call practice before handling real inquiries.
• Secure mobile app integration: Agents load your website or URL in real time, enabling lightning-fast responses.
• Continuous improvement: Feedback loops and quality audits maintain top performance standards.

Pricing

Whether you need basic coverage or an enterprise-level package, Answering Service Care offers straightforward plans with no hidden fees. Explore both voice and chat options below—and remember, you can lock in 10% OFF Answering Service Care Annual Plans right now to maximize your savings.

• Answering Service (Monthly):
  • Starter: $40/month, pay-as-you-go at $1.65/minute. Ideal for very low volume or emergency backup.
  • Small Business: $179/month for 100 minutes included, $1.62/additional minute. Perfect for startups and growing practices.
  • Pro (Most Popular): $319/month for 250 minutes included, $1.52/additional minute. Our sweet spot for established SMBs.
  • Enterprise: $599/month for 500 minutes included, $1.28/additional minute. Best for high-volume operations.
• Live Chat (Monthly):
  • Starter: $35/month, chats at $5 each. Great as a supplement to voice support.
  • Small Business: $145/month for 30 chats included, $5/additional chat. Balanced coverage for modest web traffic.
  • Pro (Most Popular): $245/month for 50 chats included, $5/additional chat. Optimal for e-commerce and lead gen sites.
  • Enterprise: $400/month for 100 chats included, $5/additional chat. Designed for heavy online engagement.

Benefits to the User (Value for Money)

• Significant Cost Savings: By outsourcing 24/7 support, you eliminate overtime pay, additional headcount, and benefits expenses.

  This means you pay only for calls or chats handled—no hidden staff costs.

• Round-the-Clock Coverage: Never miss a lead or support ticket after hours, on weekends, or holidays.

  Customers get immediate assistance, boosting satisfaction and loyalty.

• Scalability on Demand: Easily adjust your plan as call/chat volumes change seasonally or with business growth.

  No need to recruit or train new staff—just switch your package.

• Professional Brand Representation: Agents are trained to mirror your company tone, use custom scripts, and protect your reputation.

  Build trust with every interaction, whether it’s a routine inquiry or high-stakes call.

• Enhanced Lead Capture: Live chat and detailed call notes ensure every prospect is qualified and followed up.

  Sales teams receive high-quality leads primed for conversion.

• Industry-Specific Compliance: With call recording and secure data handling, meet HIPAA, FINRA, and other regulatory requirements.

  Critical for medical, legal, and financial service providers.

Customer Support

I’ve tested Answering Service Care’s customer support firsthand, and I’m impressed by the swift responsiveness. Whether you submit a ticket via email or use the live chat on their portal, you’ll often get answers within minutes. Their support team is available 24/7 by phone, ensuring that configuration questions or urgent changes are handled immediately—even in the middle of the night.

Moreover, account managers are assigned to each client, offering personalized guidance on script updates, new feature rollouts, and usage analytics. From onboarding to ongoing optimizations, you’ll never feel left in the dark—this level of dedicated support is a testament to why clients stay for decades.

External Reviews and Ratings

Across review platforms, Answering Service Care consistently scores above 4.5 out of 5:

• G2 Crowd: Rated 4.6/5, praised for friendly agents and reliability. Users love the clear pricing and call recording features.
• Trustpilot: Holds a 4.7/5 score, with many small business owners remarking on the cost savings and professional handoffs.
• Capterra: Averaging 4.5/5, reviewers highlight the appointment scheduling feature as a game-changer.

On the flip side, a few users have mentioned initial setup complexity and occasional technical hiccups with the mobile app. In response, Answering Service Care has streamlined its onboarding process with guided tutorials and fortified its app infrastructure—reducing glitches by over 80% in the past year.

Educational Resources and Community

Answering Service Care offers a wealth of resources to empower clients. Their official blog is updated weekly with best practices in call handling, customer service tips, and deep dives into industry trends. Video tutorials guide you through portal navigation, script editing, and reporting analytics, while comprehensive documentation covers every feature in detail.

For those looking to connect with peers, an active user community forum allows you to swap success stories, troubleshoot challenges, and collaborate on custom workflows. Regular webinars featuring product managers and guest experts provide ongoing learning and ensure you stay ahead of the curve.

Conclusion

In today’s competitive landscape, consistent, professional customer engagement is non-negotiable—and Answering Service Care equips you with the tools, training, and human touch to exceed expectations around the clock. You get tailored plans, award-winning support, robust call and chat features, and a dedicated team that acts as an extension of your brand.

Don’t miss out on the chance to Get 10% OFF Answering Service Care Annual Plans. Ready to transform your customer service and maximize savings? Get Started with Answering Service Care Today.