In today’s fast-paced customer service environment, freshworks chat solutions are essential to keep conversations smooth and efficient. Freshchat brings together messaging, live chat, and AI-driven support in one unified platform. Whether you serve visitors on your website, mobile app, or social media channels, Freshchat helps you engage customers without juggling multiple tools.

Why Freshchat Excels in freshworks chat

Freshchat was built to simplify agent workflows and delight customers at every touchpoint. Instead of toggling between email, social messengers, and chat widgets, your team can handle all conversations in one inbox. This unified approach boosts agent productivity and ensures no customer query slips through the cracks.

Key Features of Freshchat

Unified Omnichannel Conversations

Keep every interaction in one place:

• Chat widget on web and mobile apps
• Team inbox combining email, social media, and messaging
• Bring Your Own Channel (BYOC) integrations

AI-Driven Bot Support

Scale your support with intelligent automation:

• AI bots handle common queries 24/7
• Seamless handoff to agents for complex issues
• Prebuilt templates for FAQs, order updates, and more

Proactive Engagement

Reach out before customers ask:

• Custom triggers based on page visits and behaviors
• In-app campaigns to announce offers or gather feedback
• Automated nudges to reduce cart abandonment

Rich Context for Agents

Equip your team with full customer history:

• Past orders, open tickets, and conversation logs
• Custom attributes like account tier or region
• Real-time translation for multilingual support

Benefits of Adopting Freshchat

• Faster response times: AI bots answer routine questions instantly, cutting wait times.
• Higher customer satisfaction: Personalized interactions on preferred channels boost loyalty.
• Reduced tool sprawl: One platform replaces separate chat, messaging, and ticketing software.
• Improved agent efficiency: Unified workspace and automation free up time for complex tasks.
• Actionable insights: Dashboards show team performance, bot effectiveness, and customer trends.

Customer Success Stories

Leading brands across retail, SaaS, and e-commerce trust Freshchat for their freshworks chat needs. From reducing resolution times by 40% to boosting conversion rates during sales campaigns, the impact is clear. Agents praise the intuitive interface and AI assistance, while customers enjoy seamless, 24/7 support.

Seamless Pricing Plans

Freshchat offers flexible plans to suit teams of all sizes:

• Free: Live chat, email, and a unified workspace for up to 10 agents
• Growth: Adds social messengers and real-time dashboards at $23/agent/month
• Pro: Custom dashboards, SLA policies, and routing tools at $59/agent/month
• Enterprise: Skill-based assignment, enhanced security, and advanced features at $95/agent/month

How to Get Started

Ready to elevate your freshworks chat experience? It takes minutes to add the Freshchat widget to your site or app. Configure AI bots using prebuilt templates or design custom flows to handle your unique workflows. Agents can join conversations immediately—no steep learning curve required.

Final Thoughts

Embrace the future of conversational support with Freshchat and see how unified messaging, AI automation, and proactive engagement come together to delight your customers. Try Freshchat for 14-days Free Today and transform your service into a seamless, customer-centric experience.