Searching for the best live chat solution to boost your customer support? With freshworks chat you can deliver exceptional support across web, mobile, and social channels—all from one unified platform. Explore how Freshchat helps teams serve up smiles and exceed expectations, then Try Freshchat for 14-days Free Today.

Engage Customers on Their Preferred Channels

Customers expect seamless experiences, whether they’re chatting on your website, mobile app, or messaging apps like WhatsApp and Facebook Messenger. Freshchat centralizes those conversations into a single inbox so your agents never have to juggle multiple tools. With AI-driven bots, you can offer instant self-service on the channels your audience already uses—cutting response times and improving satisfaction.

Scale with AI-Powered Chatbots

Pre-built, customizable bots help you automate FAQs, capture leads, and qualify prospects 24/7. Those bots integrate smoothly with live chat handoffs, empowering agents with full conversation context and reducing friction. The result? Faster resolution and more time for complex, high-value interactions.

Personalize at Scale

• Unified customer profiles that surface past purchases, open tickets, and channel history.
• Contextual suggestions to guide agents toward relevant help articles and troubleshooting steps.
• Proactive engagement via triggered messages based on browsing behavior, cart abandonment, or usage patterns.

By arming your team with real-time insights, Freshchat ensures every conversation feels personal, even as you support hundreds or thousands of customers.

Drive Revenue from Support

Support conversations can become revenue opportunities. Use dynamic chat campaigns to announce promotions, cross-sell upgrades, or invite customers to webinars. Freshchat’s seamless ticketing integration means no lead or opportunity slips through the cracks.

Insights to Keep Your Team Thriving

Measure performance and spot trends with built-in dashboards. Track key metrics like average response time, bot containment rate, and customer satisfaction. Identify knowledge gaps and training needs so you can continuously refine your support operations.

Flexible Plans to Grow With You

Freshchat offers a plan for every stage of your journey: free live chat for up to 10 agents, a Growth tier with messaging channels and real-time analytics, Pro for advanced routing and custom dashboards, and Enterprise for skill-based assignments and enhanced security. No matter which plan you choose, you can upgrade at any time as your needs evolve.

Why Freshchat Stands Out

• All-in-one workspace: Handle chat, email, and social messages without switching apps.
• AI-driven efficiency: Automate routine queries, freeing agents for high-impact tasks.
• Omnichannel reach: Meet customers on the channels they prefer.
• Data-driven decisions: Leverage analytics to optimize team performance.

Get Started Today

Ready to amplify your customer support and delight every visitor? It’s time to see freshworks chat in action. Try Freshchat for 14-days Free Today and discover how effortless support can become.